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Avaya S8510 Manual

Job aids for field replacements (frus)
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Download this manual See also: Installation Manual
Job Aids for Field Replacements (FRUs)
for the Avaya S8510 Server
03-602953
Issue 1
June 2008

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Summary of Contents for Avaya S8510

  • Page 1 Job Aids for Field Replacements (FRUs) for the Avaya S8510 Server 03-602953 Issue 1 June 2008...
  • Page 2 Customer or End User. Link disclaimer Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them.

  • Page 3: Table Of Contents

    Before going to the customer site ......Replacing the S8510 server ......
  • Page 4 Replacing the power supply in the S8510 with only one power supply ..Power down the S8510 ......
  • Page 5 Install the replacement SAMP in the S8510 server ....Replace the cover on the S8510 ......
  • Page 6 Return the defective equipment ......Job Aid: Replacing the S8510 Compact Flash reader and card ..

  • Page 7: Job Aid: Replacing The Avaya S8510 Server

    Important: support.avaya.com/japple/css/ japple?PAGE=ProductArea&temp.productID=162774. This Job Aid describes the procedures to replace an Avaya S8510 Server running Release 5.1 of Avaya Communication Manager. Reusing hardware components When replacing a defective S8510 server, you can re-use these components: Server Availability Management Processor (SAMP), see Remove the SAMP from the •...

  • Page 8: Required Information

    The following Avaya S8510 documents might be helpful: Installing the Avaya S8510 Server and its Components (03-602918) • Avaya Server Availability Management Processor (SAMP): Avaya S8510 Server • (03-602923) 8 Job Aids for Field Replacements (FRUs) for the Avaya S8510 Server...

  • Page 9: Before Going To The Customer Site

    Replacing the S8510 server Back up data To back up the data on the S8510 Server: 1. Connect your laptop to the server’s service port using the crossover cable. 2. At a browser on your laptop log in to the Maintenance Web Pages (192.11.13.6).

  • Page 10: Power Down The Server

    Wait for the message indicating that the backup was successful. Power down the server Shutdown the S8510 server using either the Maintenance Web Pages or the manual Shutdown button on the faceplate. 1. On the Maintenance Web Pages, select Server > Shutdown Server.

  • Page 11: Label And Disconnect Cabling

    Replacing the S8510 server Figure 1: Avaya S8510 front panel hw8510fn LAO 020108 Figure notes: Power-on indicator, power button USB 2.0 connectors Nonmaskable Interrupt (NMI) button Video connector (not used) (disabled) System identification button (used to Hard disk drives locate equipment within the rack)

  • Page 12: Remove The S8510 Server From The Rack

    To remove the S8510 server from the rack: 1. Ensure that all cables are labeled and disconnected from the server. 2. Loosen the captive screws on both sides of the server (Note 1 in Figure 12 Job Aids for Field Replacements (FRUs) for the Avaya S8510 Server...
  • Page 13 Replacing the S8510 server Figure 2: Remove the S8510 server from the rack hw8510rk LAO 040308 Figure notes: Loosen the captive Release the rail lock. screws. Slide the server clear of the rails. 3. Slide the server clear of the rails (Note 2 in...

  • Page 14: If You Are Re-Using The Samp/Dual Nic

    CAUTION: be detached from the power supply(ies) and the SAMP. To remove the cover from the S8510 server to access internal components: 1. Use a #2 Phillips (cross-point) screwdriver to rotate the latch release lock counter-clockwise to the unlocked position (Note 1 in...
  • Page 15 Replacing the S8510 server Figure 3: Removing the cover of the S8510 server hw8510cr LAO 021008 Figure notes: Turn the latch release lock Slide the cover back then lift straight counter-clockwise to the unlocked up to remove. position. Lift the latch up to unlock.
  • Page 16 ELECTROSTATIC ALERT: an approved ground. The SAMP card resides in a PCI expansion card riser at the rear of the S8510 server. To remove the defective SAMP from the riser: 1. Lift the release latches located at the left side of the PCI expansion card riser as shown in...
  • Page 17 Figure 4). Set the cable aside; you will not re-use the cable but will return it to Avaya with the SAMP. 3. Remove the SAMP card by pulling it gently out of the expansion slot in the riser assembly (Note 3 in Figure 4.
  • Page 18 2. Insert the card-edge connector firmly into the PCI expansion card riser until the card is fully seated. 3. Close the PCI expansion card riser latch (Note 1 in Figure 18 Job Aids for Field Replacements (FRUs) for the Avaya S8510 Server...

  • Page 19: Replace The Server Cover

    Replacing the S8510 server Replace the server cover To replace the cover on the S8510 server use Figure 6 in reverse order. WARNING: Ensure that the SAMP cable and any other internal cables are clear of the cover WARNING: before replacing it on the server.

  • Page 20: Install The Replacement S8510 Server In The Rack

    5. Type quit or close the TELNET window by clicking on the X in the upper-right corner. This closes the TELNET connection and resets your Microsoft TELNET defaults, which do not need to be set each time you use TELNET. 20 Job Aids for Field Replacements (FRUs) for the Avaya S8510 Server...

  • Page 21: Install The Software

    The process takes about 30 minutes. When the server is ready to reboot, the CD drive door opens and a reminder to check the Avaya Support Site (support.avaya.com/downloads) for the latest software and firmware updates displays. The reboot takes 1-3 minutes.

  • Page 22: Verify The Software Version

    2. Select File(s) to download from the machine I’m using to connect to the server. 3. Click Browse to open the Choose File window to navigate to the files you want to download. 22 Job Aids for Field Replacements (FRUs) for the Avaya S8510 Server...

  • Page 23: Download Optional Language Files

    Install Communication Manager 4. Select the file(s) to download. Note: If you need to download an IP telephone firmware file, download this file last. The Note: files are copied to the .../tftpboot directory, the IP telephone Web page is reinstated, and the firmware restored at the next reboot. Note: To manually FTP files from your laptop to /var/home/ftp/pub, you must change the Note:...

  • Page 24: Configure Network Parameters

    7. Fill in the correct server and gateway IP addresses and the subnet mask. 8. Click Change to update the system files. Note: If an Action Cancelled message appears before the Success message, refresh Note: the screen and click Change again. 24 Job Aids for Field Replacements (FRUs) for the Avaya S8510 Server...

  • Page 25: Verify Connectivity To The Backup Files

    Install Communication Manager 9. When the configuration change is complete, the "Successfully configured ethernet interfaces" message displays. Verify connectivity to the backup files To verify that the Ethernet port is working, ping the FTP server where the backup files are stored.

  • Page 26: Check For A Super-User Login

    Look for any logins other than the init, inads, and craft logins. If no additional super-user logins exist, you must create one (Create a super-user login on page 27). 26 Job Aids for Field Replacements (FRUs) for the Avaya S8510 Server...
  • Page 27 Install Communication Manager Create a super-user login Note: The craft level login can create a super-user login. Note: To create a super-user login on the server: 1. Ask a customer representative for a login name and password that the customer would like for the super-user login.

  • Page 28: Install The Communication Manager License And Authentication Files

    5. Verify the license and authentication file installation by issuing the statuslicense -v command from the server command line: The License Mode should be Normal. • The report should list a License Serial Number. • 28 Job Aids for Field Replacements (FRUs) for the Avaya S8510 Server...

  • Page 29: Reboot The Server

    Integrity check Reboot the server To instate the foregoing administration and provisioning: 1. At the Maintenance Web Pages select Server > Shutdown server. The Shutdown This Server page displays. 2. Select Delayed Shutdown and check the Restart server after shutdown box. 3.

  • Page 30: If The Server Is A Lsp

    HPI OK SAMP OK If the server is a LSP The procedures in this section are for S8510 servers that function as a Local Survivable Processor (LSP). If the S8510 is not a LSP, omit this section and continue with Final replacement tasks on page 31.

  • Page 31: Save Translations

    Final replacement tasks Save translations To synchronize the main server’s translations with the LSP: 1. Log in to the main server’s SAT interface. 2. At the SAT prompt type save translation lsp and press Enter. Look for "Success" in the Command Completion Status section. 3.

  • Page 32: Return The Defective Equipment

    1. Place the defective equipment in the protective packaging that accompanied the replacement equipment. 2. Return the defective equipment to Avaya using the procedures established for your region. 32 Job Aids for Field Replacements (FRUs) for the Avaya S8510 Server...

  • Page 33: Job Aid: Replacing The Hard Drive On The

    Always check the Avaya Support Website for Product Support Notices at http:// Important: support.avaya.com/japple/css/ japple?PAGE=ProductArea&temp.productID=162774. This Job Aid contains the procedures to replace either hard drive on an Avaya S8510 server running Communication Manager Release 5.1. Important: The S8510 server is configured with two (2) drives that are RAID1-capable Important: (mirrored for speed and reliability) and hot-swappable (do not have to power down the server to replace either drive).

  • Page 34: Additional Information

    Installing the Avaya S8510 Server and its Components (03-602918) • Replacing either hard drive in the S8510 server The following steps are required to successfully replace either hard drive in the S8510 server: Back up the system • Remove the front bezel from the S8510 server •...

  • Page 35: Remove The Front Bezel From The S8510 Server

    Wait for the message indicating that the backup was successful. Remove the front bezel from the S8510 server CAUTION: Wear an antistatic wrist ground strap whenever you handle any S8510 server CAUTION: components. Connect the strap to an approved ground such as an unpainted metal surface.

  • Page 36: Identify The Defective Drive

    The server reports a hard drive alarm (check server logs for identity of failed hard drive) • The server’s front-panel LCD displays hard drive-related error codes • The hard drive LEDs indicate a drive failure or an impending failure • 36 Job Aids for Field Replacements (FRUs) for the Avaya S8510 Server...
  • Page 37 Hard drive LEDs colors and flash patterns To use the hard drive LEDs to identify which hard drive is defective: 1. Check the flash color and pattern on the S8510 hard drive LEDs (Notes 1 and 2 in Figure Figure 8: S8510 hard drive LEDs...

  • Page 38: Remove The Defective Hard Drive From The S8510 Server

    1. Pinch the two tabs of the drive carrier release handle together (Note 1 in Figure 9: Remove/ replace the hard drive on the S8510 server (bay 1 shown) on page 39). 38 Job Aids for Field Replacements (FRUs) for the Avaya S8510 Server...
  • Page 39 3. Pull the hard drive out of its bay. 4. Set the hard drive on the antistatic mat; you will return it to Avaya later. 03-602953 Issue 1 June 2008...

  • Page 40: Install The Replacement Drive In The S8510 Server

    3. Close the hard drive carrier handle to lock the hard drive in place (Note 2). Replace the front bezel To replace the front bezel and cover on the S8510 server use Figure 7: Remove the front bezel from the Avaya S8510 server on page 36 in reverse order: 1.
  • Page 41 Replacing either hard drive in the S8510 server a. Type raid_status -p at the server command line for a high-level status report: [root@Seine(dell1950):~]-> raid_status -p Physical Disk 0:0:0: Online Physical Disk 0:0:1: Rebuilding b. Type raid_status -pv at the server command line for a detailed report that includes the rebuild completion percentage: [root@Seine(dell1950):~]->...

  • Page 42: Return The Defective Equipment

    1. Place the defective hard drive in the protective packaging that accompanied the replacement hard drive. 2. Return the hard drive to Avaya using the procedures established for your region. 42 Job Aids for Field Replacements (FRUs) for the Avaya S8510 Server...

  • Page 43: Job Aid: Replacing The Avaya S8510 Dual Network Interface

    Important: support.avaya.com/japple/css/ japple?PAGE=ProductArea&temp.productID=162774. This Job Aid describes the procedures to replace a dual network interface card in the Avaya S8510 server. Replacement materials and tools Verify that you have the following equipment and tools on site: Dual NIC Card, Material ID 700455546 •...

  • Page 44: Replacing The Dual Nic In The S8510 Server

    4. Select Set Identities. The Set Server Identities page displays. 5. Write down the Ethernet interface settings. You will use them again at Configure the dual on page 54. 44 Job Aids for Field Replacements (FRUs) for the Avaya S8510 Server...

  • Page 45: Back Up Data

    Back up data Back up data To back up the data on the S8510 Server: 1. Connect your laptop to the server using the crossover cable. 2. At a browser on your laptop log in to the Maintenance Web Pages (192.11.13.6).
  • Page 46 Job Aid: Replacing the Avaya S8510 dual network interface Shutdown the S8510 server using either the Maintenance Web Pages or the manual Shutdown button on the faceplate. 1. On the Maintenance Web Pages, select Server > Shutdown Server. The Shutdown Server page displays.

  • Page 47: Label And Disconnect Cabling

    Remove the S8510 server from the rack To remove the S8510 server from the rack: 1. Ensure that all cables are labeled and disconnected from the server. 2. Loosen the captive screws on both sides of the server (Note 1 in...
  • Page 48 Loosen the captive Release the rail lock. screws. Slide the server clear of the rails. 3. Slide the server clear of the rails (Note 2 in Figure 11). 48 Job Aids for Field Replacements (FRUs) for the Avaya S8510 Server...

  • Page 49: Remove The Cover Of The S8510 Server

    CAUTION: be detached from the power supply(ies) and the SAMP. To remove the cover from the S8510 server to access internal components: 1. Use a #2 Phillips (cross-point) screwdriver to rotate the latch release lock counter-clockwise to the unlocked position (Note 1 in Figure 12).

  • Page 50: Remove The Defective Dual Nic From The S8510 Server

    To remove the defective dual NIC from the S8510 server: 1. Press the release latches on the PCI expansion card riser (Note 1 in Figure 13). Figure 13: Removing and replacing the dual NIC in the S8510 server hw85nicr LAO 040308 Figure notes: Press the release latch on the Pull the dual NIC card straight out of PCI expansion card riser.

  • Page 51: Install The Replacement Dual Nic In The S8510 Server

    1. Carefully grasp the replacement NIC by its edges and position it so that the card-edge connector aligns with the expansion-card slot on the PCI riser board (Note 2 in Figure 13: Removing and replacing the dual NIC in the S8510 server on page 50).

  • Page 52: Install The Replacement S8510 Server In The Rack

    2. Reconnect the Ethernet cable to the dual NIC at the back of the server. 3. Reconnect the power cord to the SAMP at the back of the server. 52 Job Aids for Field Replacements (FRUs) for the Avaya S8510 Server...

  • Page 53: Check Led Activity On The Dual Network Interface Card

    Check LED activity on the dual network interface card When the S8510 server is back in service: 1. Check the LEDs on each port of the dual NIC for network activity (Note 1 in Figure 15).

  • Page 54: Configure The Dual Nic

    5. If DNS is administered, type in the host name of a computer on the network. 6. Click Execute Ping. 7. Verify that the ping was successful, indicating that DNS is working. 54 Job Aids for Field Replacements (FRUs) for the Avaya S8510 Server...

  • Page 55: Return The Defective Equipment

    To return the defective dual NIC card: 1. Place the defective dual NIC card in the protective packaging that accompanied the replacement hard drive. 2. Return the dual NIC card to Avaya using the procedures established for your region. 03-602953 Issue 1 June 2008...
  • Page 56 Job Aid: Replacing the Avaya S8510 dual network interface 56 Job Aids for Field Replacements (FRUs) for the Avaya S8510 Server...

  • Page 57: Job Aid: Replacing The Power Supply On The Avaya S8510 Server

    Always check the Avaya Support Website for Product Support Notices at http:// Important: support.avaya.com/japple/css/ japple?PAGE=ProductArea&temp.productID=162774. This Job Aid describes the procedures to replace either power supply on an Avaya S8510 Server. Before you begin Verify that you have the following on site: S8510 Second Power Supply, Material Code 700453871 •...

  • Page 58: Replacing The Power Supply In The S8510 With Only One Power Supply

    Replacing the power supply in the S8510 with only one power supply CAUTION: If the S8510 Server has only one power supply, you must power down the server CAUTION: and remove the power cord before replacing the power supply. Power down the S8510...

  • Page 59: Disconnect The Power

    Replacing the power supply in the S8510 with only one power supply Disconnect the power WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or WARNING: power supply blank to cool before touching it.

  • Page 60: Install The Replacement Power Supply

    Pull the power supply out of the bay. thumb release tab. 3. Pull the power supply out of the bay. 4. Set the defective power supply aside; you will return it to Avaya later. Install the replacement power supply To install the replacement the power supply:...

  • Page 61: Restore Power To The Server

    To return the defective power supply: 1. Place the defective power supply in the protective packaging that accompanied the replacement power supply. 2. Return the power supply to Avaya using the procedures established for your region. 03-602953 Issue 1 June 2008...

  • Page 62: Replacing A Power Supply In The S8510 With Dual Power Supplies

    Replacing a power supply in the S8510 with dual power supplies Note: If the S8510 Sever has two power supplies, you do not have to power down the Note: server to replace the defective, redundant power supply. Remove the defective power supply...

  • Page 63: Replace The Power Supply

    4. Grasp the handle (Note 2 in Figure 19). 5. Pull the power supply out of the bay. 6. Set the defective power supply aside; you will return it to Avaya later. Replace the power supply To replace the power supply: WARNING:...

  • Page 64: Restore Power To The Server

    1. Place the defective power supply in the protective packaging that accompanied the replacement power supply. 2. Return the power supply to Avaya using the procedures established for your region. 64 Job Aids for Field Replacements (FRUs) for the Avaya S8510 Server...

  • Page 65: Job Aid: Replacing The Samp On The Avaya S8510 Server

    Job Aid: Replacing the SAMP on the Avaya S8510 Server Important: Always check the Avaya Support Website for Product Support Notices at http:// Important: support.avaya.com/japple/css/ japple?PAGE=ProductArea&temp.productID=162774. This Job Aid contains the procedures to replace the Server Availability Management Processor™ (SAMP) remote maintenance board on the Avaya S8510 Server.

  • Page 66: Replacing The Samp On The Avaya S8510 Server

    Return the defective equipment • Power down the server Shutdown the S8510 server using either the Maintenance Web Pages or the manual Shutdown button on the faceplate. 1. On the Maintenance Web Pages, select Server > Shutdown Server. The Shutdown Server page displays.

  • Page 67: Label And Disconnect Cabling

    Replacing the SAMP on the Avaya S8510 server Figure 20: Avaya S8510 front panel hw8510fn LAO 020108 Figure notes: Power-on indicator, power button USB 2.0 connectors Nonmaskable Interrupt (NMI) button Video connector (not used) (disabled) System identification button (used to...

  • Page 68: Remove The S8510 Server From The Rack

    1. Ensure that all cables are labeled and disconnected from the server. 2. Loosen the captive screws on both sides of the server (Note 1 in Figure 21: Remove the S8510 server from the rack on page 69). 68 Job Aids for Field Replacements (FRUs) for the Avaya S8510 Server...
  • Page 69 Replacing the SAMP on the Avaya S8510 server Figure 21: Remove the S8510 server from the rack hw8510rk LAO 040308 Figure notes: Loosen the captive screws. Release the rail lock. Slide the server clear of the rails. 3. Slide the server clear of the rails (Note 2 in Figure 21).

  • Page 70: Remove The Cover Of The S8510 Server

    CAUTION: be detached from the power supply(ies) and the SAMP. To remove the cover from the S8510 server to access internal components: 1. Use a #2 Phillips (cross-point) screwdriver to rotate the latch release lock counter-clockwise to the unlocked position (Note 1 in Figure 22).

  • Page 71: Remove The Defective Samp From The S8510 Server

    ELECTROSTATIC ALERT: an approved ground. The SAMP card resides in a PCI expansion card riser at the rear of the S8510 server. To remove the defective SAMP from the riser: 1. Lift the release latches on the PCI expansion card riser as shown in...
  • Page 72 Figure 23). Set the cable aside; you will not re-use the cable but will return it to Avaya with the SAMP. 3. Remove the defective SAMP card by pulling it gently out of the expansion slot in the riser assembly (Note 3 in Figure 23).

  • Page 73: Install The Replacement Samp In The S8510 Server

    Make sure the SAMP card is completely seated in the expansion slot before you CAUTION: apply power to the S8510 server. Incomplete insertion might cause damage to the system board or to the SAMP card. 3. Connect the other end of the replacement SAMP cable assembly to the SAMP (Note 2 in Figure 23: Removing/replacing the S8510 SAMP card on page 72).

  • Page 74: Install The Replacement S8510 Server In The Rack

    3. Reconnect the power cord to the SAMP at the back of the server. 4. Reconnect the USB modem cable to the USB port on the SAMP at the back of the server. 74 Job Aids for Field Replacements (FRUs) for the Avaya S8510 Server...

  • Page 75: Update The Samp Firmware

    After replacing the SAMP card and after the server is up, you might need to update the firmware on the SAMP, which ships from the factory with Avaya defaults. 1. Check the Avaya support Website (http://support.avaya.com) for the most recent firmware for this SAMP card.

  • Page 76: Return The Defective Equipment

    1. Place the defective SAMP card and its cable in the protective packaging that accompanied the replacement SAMP. 2. Return the SAMP/cable to Avaya using the procedures established for your region. 76 Job Aids for Field Replacements (FRUs) for the Avaya S8510 Server...

  • Page 77: Job Aid: Replacing The Samp Power Supply

    Replacing the SAMP power supply for the S8510 server Remove the defective SAMP power supply from the S8510 To remove the defective SAMP power supply from the S8510 server you do not need to power-down the server: 1. Remove the SAMP power supply plug from the power source.

  • Page 78: Replace The Samp Power Supply On The S8510

    1. Place the defective equipment in the protective packaging that accompanied the replacement equipment. 2. Return the defective equipment to Avaya using the procedures established for your region. 78 Job Aids for Field Replacements (FRUs) for the Avaya S8510 Server...

  • Page 79: Job Aid: Replacing The Usb Modem

    Always check the Avaya Support Website for Product Support Notices at http:// Important: support.avaya.com/japple/css/ japple?PAGE=ProductArea&temp.productID=162774. Important: This Job Aid applies to the replacement USB modem that is used with the Avaya Important: S8510 server. Required materials Verify that you have the following equipment on site: USB modem (Material ID 700405020) •...

  • Page 80: Return The Defective Equipment

    1. Place the defective USB modem in the protective packaging that accompanied the replacement equipment. 2. Return the defective USB modem to Avaya using the procedures established for your region. 80 Job Aids for Field Replacements (FRUs) for the Avaya S8510 Server...

  • Page 81: Job Aid: Replacing The S8510 Compact Flash Reader And Card

    Job Aid: Replacing the S8510 Compact Flash reader and card Important: Always check the Avaya Support Website for Product Support Notices at http:// Important: support.avaya.com/japple/css/ japple?PAGE=ProductArea&temp.productID=162774. This Job Aid contains the procedures to replace the Compact Flash reader and Flashcard used with the Avaya S8510 server.

  • Page 82: Replace The Card Drive

    Do not re-use the drive cable. Note: Replace the Compact Flash card To replace the Compact Flash card: 1. Place the replacement card in the Compact Flash drive. 82 Job Aids for Field Replacements (FRUs) for the Avaya S8510 Server...

  • Page 83: Return The Defective Equipment

    To return the defective Compact Flash reader and card: 1. Place the defective equipment in the protective packaging that accompanied the replacement equipment. 2. Return the defective equipment to Avaya using the procedures established for your region. 03-602953 Issue 1 June 2008...
  • Page 84 Job Aid: Replacing the S8510 Compact Flash reader and card 84 Job Aids for Field Replacements (FRUs) for the Avaya S8510 Server...

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