Juniper SRX5400 Hardware Manual page 364

Returning the SRX5400 Chassis or Components
IN THIS SECTION
Contacting Customer Support | 369
Return Procedure for the SRX5400 Services Gateway | 370
Listing the SRX5400 Services Gateway Component Serial Numbers with the CLI | 371
Locating the SRX5400 Services Gateway Chassis Serial Number Label | 371
Locating the SRX5400 Services Gateway Power Supply Serial Number Labels | 371
Locating the SRX5400 Services Gateway Craft Interface Serial Number Label | 372
Information You Might Need to Supply to JTAC | 373
Required Tools and Parts for Packing the SRX5400 Services Gateway | 373
Packing the SRX5400 Services Gateway for Shipment | 374
Packing SRX5400 Services Gateway Components for Shipment | 375
Contacting Customer Support
Once you have located the serial numbers of the services gateway or component, you can return the
services gateway or component for repair or replacement. For this, you need to contact Juniper Networks
Technical Assistance Center (JTAC).
You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:
On the Web: Using the Service Request Manager link at
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
NOTE: If contacting JTAC by telephone, enter your 12-digit service request number
followed by the pound (#) key if this is an existing case, or press the star (*) key to be
routed to the next available support engineer.
https://support.juniper.net/support/
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