Merlin 3070 Service And Maintenance Manual page 78

TROUBLE ON SEVERAL TELEPHONES
Dialing
Users of 5- and 10-button sets wish to access the ninth and tenth outside lines.
Symptom:
This is especially likely to occur on a square system with more than eight lines.
Possible Cause
Line buttons for the ninth and tenth
outside lines do not appear on 5- and
10-button voice terminals.
Users with basic Touch-Tone telephones hear each Touch-Tone signal twice while
Symptom:
dialing.
Possible Cause
The telephone generates the first
Touch-Tone signal, and the MERLIN
system generates the second.
B2-6
Recommended Action
If a 10-button voice terminal has been designated
an attendant voice terminal, advise the user to dial
#13 to access the ninth outside line and #14 to
access the tenth outside line.
If the voice terminal is not an attendant and the
system is square with more than eight outside lines,
the user cannot access any lines other than the first
eight.
If the system has more than eight outside lines,
administering the system into pool mode is strongly
recommended. Refer to the Administration Manual:
Models 1030 and 3070 for the pros and cons of pool
mode.
Recommended Action
This occurrence is normal.