Voice Terminal Does Not Ring When A Call Is Transferred To It - Merlin 3070 Service And Maintenance Manual

Symptom:

Voice terminal does not ring when a call is transferred to it.

Possible Cause
The call is being transferred to
1 .
a line not available to the user
or not shown on the user's line
buttons.
Do Not Disturb feature is
2 .
activated.
Recommended Action
1. If the user does not have the line or line
button, the person answering the call should
transfer it by touching Conference instead of
Transfer. See the User's Guide: Models
1030 and 3070 for steps to establish an
outside/intercom conference.
2. If the green light is on next to a Do Not
Disturb button, touch the button to deactivate
the feature.
Do Not Disturb may be programmed on a
button without lights beside it, a mislabeled
button, or an unlabeled button. Follow these
steps to see if the feature is programmed and
activated:
a. Enter program mode by sliding the T/P
switch to the P position.
b. Touch Intercom Ring.
c. Dial *71 from the dial pad.
d. Look at the lights beside Intercom Ring.
Their status (on or off) means the
following:
RED GREEN
Off
Off
On Off
On On
To change the
e.
touch Intercom Ring until the desired
pattern of lights appears.
Or, program Do Not Disturb on a button
with lights (strongly recommended). This
will remove the feature from its present
position. Touch the button to deactivate
the feature in its new position. Relabel
buttons accordingly.
f. Slide the T/P switch to the center
position.
TROUBLE ON ONE TELEPHONE
Feature is not programmed
or activated.
Feature is programmed but
not activated.
Feature is programmed and
activated.
tatus of Do Not Disturb,
S
Ringing
A1-5