Merlin 3070 Service And Maintenance Manual page 39

TROUBLE ON ONE TELEPHONE
Dialing
Symptom:
User lifts handset and does not hear dial tone.
Possible Cause
1 . Voice terminal is outward call
restricted.
2 . All outside lines are busy.
Green lights next to all line
buttons will be lit. No red lights
will be lit.
3 . Many users with basic Touch-
Tone or rotary telephones are
dialing at once.
The voice terminal may be
4 .
programmed for Manual Line
Selection instead of Automatic
Line Selection.
A2-6
Recommended Action
1 . The voice terminal may be intentionally
restricted from making outside calls. If the
system administrator wants the voice terminal
unrestricted, refer to the procedures in the
Administration Manual: Models 1030 and 3070.
2 . Instruct the user to hang up the handset and
wait for a free line or use the Line Request
feature (see the User's Guide: Models 1030
and 3070). If this happens often, adding more
outside lines may be wise. See the Installation
Guide: Models 1030 and 3070 for more
information.
3 . A user with a basic telephone should wait
10 seconds or until dial tone is heard. The
user does not have to hang up the handset
while waiting for dial tone.
Instruct the user to touch a line button to get
4 .
dial tone or reprogram the Automatic Line
Selection feature. See the User's Guide:
Models 1030 and 3070 for instructions.