Page 1 MERLIN COMMUNICATIONS SYSTEM SERVICE AND MAINTENANCE MANUAL: MODELS 1030 AND 3070...
Page 2: Table Of Contents
Table of Contents Page Introduction Functional Overview Isolating and Correcting Troubles A. Trouble on One Telephone 1. Ringing A1-1 2. Dialing A2-1 A3-1 3. Hearing 4. Lights A4-1 A5-1 5. Features A6-1 6. Accessories A7-1 7. Miscellaneous B. Trouble on Several Telephones 1.
Page 3: Introduction
Usually you can correct the problem on the spot without returning any equipment for maintenance exchange. The Service and Maintenance Manual: Models 1030 and 3070 is intended for use by both the customer and services technician. This troubleshooting manual is divided into five parts: Functional Overview describes each communications system component and its use.
Page 5: Functional Overview
Functional Overview This section describes the components of the MERLIN communications system and explains how they fit together in a typical installation. Every MERLIN system installation will include the major components shown on page 5. Additional equipment may be attached to the MERLIN communications system to provide expanded features and services.
Page 6 Voice terminal: The voice terminal provides not only basic telephone functions, but also access, usually by programmable buttons, to the advanced feature software residing in the control unit. Basic Touch-Tone and rotary-dial telephones may also be used with the MERLIN system. These telephones access system features by means of dial codes.
Page 7 Positions reserved for optional features and services may be vacant and will have protective plastic covers. In Model 3070, an expansion unit (F) is mounted on top of the control unit. Additional modules, located behind the removable front panel of the expansion unit, increase the capacity of the system to up to 30 lines and 70 voice terminals or telephones.
Page 8 The Power Module, color-coded red, occupies position 1 and supplies power to the entire Model 1030 control unit. In Model 3070, a second Power Module in position 16 of the expansion unit supplies power for lines CO through C4 and D0 through D4 and intercoms 40 through 69.
Page 9 The function of each switch is indicated by the corresponding label on the Feature Module. (Refer to the Administration Manual: Models 1030 and 3070 associated with the Feature Module for specific information about the switches.) Warning light (red): When power is...
Page 10 The individual voice terminal has no memory or programming capabilities in itself. A voice terminal, when connected to the MERLIN system, can be programmed to perform specific functions (for example, automatic dialing of home number). However, the actual program instructions are stored in the Feature Module, not in the voice terminal.
Page 11 DIAGNOSTICS MODULE (OPTIONAL) The Diagnostics Module, an optional module color-coded orange, occupies position 4. (When the Diagnostics Module is not used, a plastic cover protects position 4.) The Diagnostics Module permits testing of memory and individual Line, Voice Terminal, and Basic Telephone Modules.
Page 12 SERVICES MODULE TYPE B (OPTIONAL) The Services Module (Type B), an optional module color-coded yellow, occupies position 6. When a Type B module is not used, a plastic cover protects position 6. The Services Module provides connections for auxiliary equipment: single- and multizone paging systems, music sources, extra alerts, and Power Failure Transfer Telephones.
Page 13 LINE MODULE The Line Module, color-coded green, occupies position 7. Additional Line Modules (up to five) can occupy position 8 in the control unit and positions 17, 18, 19, and 20 in the expansion unit. Line Module positions are labeled on the colored bands on the control unit and the expansion unit with the letters A through F in addition to position numbers 7, 8, 17, 18, 19, and 20.
Page 14 (except for position 9). These modules allow for connection of basic Touch- Tone and rotary telephones to the MERLIN system via modular jacks. Advanced features are available through dial-access codes (see User’s Guide for Basic Touch-Tone and Rotary Telephones).
Page 15 12, 13, or 14 on the Model 1030 control unit or position 25 or 26 on the expansion unit. This module connects off-premises telephones to the MERLIN communications system, making the advanced features available to the off-premises user. Unlike the other modules, this module has no electrical connections to the backplane of the control unit;...
Page 16 Feature Module of the control unit.) Refer to the Administration Manual: Models 1030 and 3070 or the User’s Guide: Models 1030 and 3070 for more information about voice terminal operation. Examples of available voice terminals are illustrated below.
Page 17 OPTIONAL EQUIPMENT In addition to the essential components of the MERLIN communications system, several different accessories may be connected to voice terminals or the control unit. Optional Voice Terminal Accessories Hands-Free Units, Headset Adapters, and Multipurpose Adapters can be connected directly to the underside of the voice terminal, illustrated below.
Page 18 Headset Adapter The Headset Adapter makes it possible to use a headset with a 10-button or 34-button voice terminal. Headset light: Goes on when headset is in use. On/Quiet switch: Turns adapter sound on; when held down, provides “mute” function. Off switch: Turns adapter sound off.
Page 19 Multipurpose Adapters permits these devices to be connected to The Manual Multipurpose Adapter (illustrated below) a voice terminal: (An extra telephone is not needed with Modems and data terminals with builtin modems. an AT&T 212A-type modem with a special cable. Automatic answering modems cannot be used.) Basic Touch-Tone or rotary telephones.
Page 20 (voice terminals only). CIB 3026 Optional Control Unit Accessories Some optional accessories connect directly to the control unit to give the MERLIN system additional capabilities. Ring Generator Unit The Ring Generator Unit must be connected to the Power Module on the control unit to provide ringing current when basic Touch-Tone or rotary telephones are connected to a Basic Telephone Module.
Page 21 Auxiliary Power Unit Power Module to provide extra power to the control The Auxiliary Power Unit connects to the 34-button deluxe voice terminals. unit in systems with many accessories or Aux Power light: Goes on when the Auxiliary Power Unit is connected to the Power Module of the control unit.
Page 22 Extra Alerts Extra alerts such as horns and bells provide signaling in large, open areas (for example, warehouses and parking lots) and especially noisy environments. Extra alerts connect either directly to the Services Module on the control unit or by the Extra Alert Switch. Extra Alert Horn: Provides a loud signal in noisy environments where a unique, non-bell sound must be...
Page 23: Isolating And Correcting Troubles
Refer to the functional overview or CIBs in this manual if you need more detail on any component. For more information on programming voice terminals, refer to the User’s Guide: Models 1030 and 3070 and Administration Manual: Models 1030 and 3070 that come with the Feature Module.
Page 24 Accessories (problems with music, paging, etc.) Entire System Down (no lights on control unit and no voice terminals operative) Miscellaneous (dropped calls, etc.). NOTE: Pages within the individual trouble sections are numbered in an unusual way to make this manual easy to update. In page number A1-4, for instance, the A indicates the section—...
Page 25 TROUBLE ON ONE TELEPHONE Ringing Symptoms A1-3 A line rings but no caller is on the line A1-3 10-button voice terminals exhibit peculiar ringing and/or extra lights are lit A1-4 Voice terminal rings constantly, whether on or off hook A1-5 Voice terminal does not ring when a call is transferred to it A1-6 Voice terminal does not ring on incoming outside calls...
Page 26 A1-2...
Page 27: Ringing
TROUBLE ON ONE TELEPHONE Ringing A line rings but no caller is on the line. (The user attempts to answer a call but Symptom: loses it and receives dial tone on a different line.) Possible Cause Recommended Action User rocked the handset while lifting Rocking the handset causes the voice terminal to go off hook, on hook, then off hook again.
Page 28: Voice Terminal Rings Constantly, Whether On Or Off Hook
TROUBLE ON ONE TELEPHONE Ringing Voice terminal rings constantly, whether on or off hook. Symptom: Recommended Action Possible Cause 1 . Make sure the T/P switch is in the center Voice terminal T/P switch is not position. in center position. When the ringing occurs only on incoming 2 .
Page 29: Voice Terminal Does Not Ring When A Call Is Transferred To It
Transfer. See the User’s Guide: Models buttons. 1030 and 3070 for steps to establish an outside/intercom conference. Do Not Disturb feature is 2. If the green light is on next to a Do Not Disturb button, touch the button to deactivate activated.
Page 30: Voice Terminal Does Not Ring On Incoming Outside Calls
TROUBLE ON ONE TELEPHONE Ringing Voice terminal does not ring on incoming outside calls. Symptom: Recommended Action Possible Cause Slide volume control to a higher position and Volume control setting is too test by making a call to one of the user’s low.
Page 31 TROUBLE ON ONE TELEPHONE Ringing 3. If the green light is on next to a Do Not Do Not Disturb feature is Disturb button, touch the button to deactivate activated. the feature. Do Not Disturb may be programmed on a button without lights beside it, a mislabeled button, or an unlableled button.
Page 32: Voice Terminal Rings But None Of The Lights Beside The Line Buttons Are Lit
TROUBLE ON ONE TELEPHONE Ringing Voice terminal rings but none of the light beside the line buttons are lit. (This Symptom: problem will occur only on 10-button voice terminals designated as attendant consoles.) Recommended Action Possible Cause This occurrence is normal. Instruct the user to The incoming call is on the ninth or answer the call as usual by lifting the handset.
Page 33: A Particular Outside Line Does Not Ring
TROUBLE ON ONE TELEPHONE Ringing Symptom: A particular outside line does not ring. Other lines do ring. Possible Cause Recommended Action User has programmed the line if voice terminal is programmed for “no ring.” ringing option to “no ring.” Slide T/P switch to P (program) position. Check red light associated with the line that doesn’t ring.
Page 34 TROUBLE ON ONE TELEPHONE Dialing Symptoms A2-3 User hears dial tone but cannot dial out When trying to access Centrex, PBX, or custom calling features, dialing # A2-4 and a feature code does not work User with off-premises telephone hears intercom dial tone but cannot place an A2-4 intercom or outside call User with basic telephone hears intercom dial tone but cannot place an...
Page 35 A2-2...
Page 36: Dialing
Ask the system administrator if the voice terminal should be restricted. The Administration Manual: Models 1030 and 3070 contains instructions for placing or removing restrictions on outward calls. Voice terminal is defective. 2. If the voice terminal is not restricted:...
Page 37 User with off-premises telephone hears intercom dial tone but cannot place an Symptom: intercom or ouside call. Possible Cause Recommended Action The MERLIN system is in Instruct the user to wait and try again. administration mode. (Users with voice terminals or telephones not connected through the Off-Premises...
Page 38 TROUBLE ON ONE TELEPHONE Dialing User with basic telephone hears intercom dial tone but cannot place an outside Symptom: call. Recommended Action Possible Cause Instruct the user to dial the access number before User is not dialing the access the ouside number. number (for instance, 9).
Page 39 (see the User’s Guide: Models 1030 buttons will be lit. No red lights will be lit. and 3070). If this happens often, adding more outside lines may be wise. See the Installation Guide: Models 1030 and 3070 for more information.
Page 40 TROUBLE ON ONE TELEPHONE Dialing 5. Make sure wiring between network interface 5. Wiring between the voice and control unit is not damaged. terminal and control unit is faulty. Make sure connectors are plugged in securely. A2-7...
Page 41 TROUBLE ON ONE TELEPHONE Dialing Symptom: Off-premises telephone has no dial tone and cannot receive calls. Possible Cause Recommended Action 1. Make sure wiring is not damaged and Wiring between the off- connectors are plugged in securely between premises telephone and control unit is faulty.
Page 42 TROUBLE ON ONE TELEPHONE Dialing Off-premises telephone is 3. Unplug the suspect off-premises telephone. Plug in a telephone known to be working defective. properly. If the trouble does not appear, replace the suspect telephone. 4. If the trouble still exists, replace the Off- Off-Premises Telephone Premises Telephone Interface.
Page 43 TROUBLE ON ONE TELEPHONE Dialing On a 10- or 34-button voice terminal, all ouside lines in the right column above Symptom: the dial pad do not have dial tone. Possible Cause Recommended Action This may have happened during Instruct the administrator to readminister the outside testing if a 5-button voice terminal lines to the voice terminal.
Page 44: Hearing A3
TROUBLE ON ONE TELEPHONE Hearing Symptoms A3-3 Outside caller intermittently has trouble hearing a user User in a noisy room has trouble hearing outside or intercom calls or A3-3 hears excessive breath noises from himself or herself A3-4 User with off-premises telephone has trouble hearing NOTE: Use this section only if you have isolated the problem to one voice terminal or telephone (in other words, it is not a systemwide problem).
Page 45 A3-2...
Page 46: Hearing
TROUBLE ON ONE TELEPHONE Hearing Outside caller intermittently has trouble hearing a user. Symptom: Possible Cause Recommended Action Radio-frequency interference (RFI) is Certain early production voice terminals may be susceptible to high RFI levels. Voice terminals occurring. manufactured beginning April 1983 have improved RFI immunity.
Page 47 TROUBLE ON ONE TELEPHONE Hearing Symptom: User with off-premises telephone has trouble hearing. Possible Cause Recommended Action Switch the suspect off-premises telephone Off-premises telephone may be with a basic Touch-Tone or rotary telephone defective. known to be working properly. Place an outside call.
Page 48 TROUBLE ON ONE TELEPHONE Light Symptoms A4-3 Voice terminal behaves abnormally in the test mode (T setting of T/P switch) NOTE: Use this section only if you have isolated the problem to one voice terminal or telephone (in other words, it is not a systemwide problem). A4-1...
Page 49 A4-2...
Page 50: Lights
TROUBLE ON ONE TELEPHONE Lights Voice terminal behaves abnormally in the test mode (T setting of T/P switch). Symptom: Normally, when a voice terminal is in the test mode the red and green lights flash alternately and a tone sounds regularly. Recommended Action Possible Cause 1 .
Page 51 TROUBLE ON ONE TELEPHONE Lights 3. Switch the suspect voice terminal with one Voice terminal is defective. known to be working properly. If the trouble does not appear on the working voice terminal, the suspect voice terminal is defective. Replace it. A surge of static electricity may have caused the voice terminal to fail.
Page 52 TROUBLE ON ONE TELEPHONE Feature Symptoms A5-3 Voice terminal speaker squeals when user hangs up handset User can dial out normally from dial pad but Outside Auto Dial button does A5-3 not work A5-4 User attempts to retrieve a held call and loses it A5-4 A call cannot be conferenced A5-5...
Page 53 A5-2...
Page 54: Features
TROUBLE ON ONE TELEPHONE Features Symptom: Voice terminal speaker squeals when user hangs up handset. Possible Cause Recommended Action Instruct the user to turn the speaker off before The speaker is on and sets up a hanging up the handset. Lowering the volume feedback path with the handset control setting will also help.
Page 55 TROUBLE ON ONE TELEPHONE Features User attempts to retrieve a held call and loses it. Symptom: Possible Cause Recommended Action Rocking the handset causes the voice terminal to User rocked the handset while lifting go off hook, on hook, and then off hook again. Instruct the user to lift the handset without rocking it to either side.
Page 56 On/Off switch on the control unit Power Module to Off then to The toll restriction may be misprogrammed. 2 . Toll call restriction may be Refer to the Administration Manual: Models misadministered. 1030 and 3070 for programming instructions. A5-5...
Page 57 The toll restriction may be misprogrammed. Toll call restriction may be misadministered. Refer to the Administration Manual: Models 1030 and 3070 for programming instructions. Telephone may be connected See if telephones are connected to a Multipurpose Adapter. Telephones connected to a Multipurpose Adapter.
Page 58 In the >8 mode, an attendant must Obtain an Attendant Intercom Selector. See the have an Attendant Intercom Selector Attendant’s Guide: Models 1030 and 3070 for to use Intercom Auto Dial. button defaults on the Attendant Intercom Selector. When a call is transferred from a basic telephone, the person receiving the Symptom: transferred call lifts the handset on the first ring but no caller is present.
Page 59 User may be covering calls for when activating the Do Not Disturb feature. Refer another voice terminal. Calls to the to the User’s Guide: Models 1030 and 3070 for voice terminal that is covered will instructions. override the Do Not Disturb feature.
Page 60 TROUBLE ON ONE TELEPHONE Features Intercom calls to 5- or 10-button voice terminals get a busy signal but the user is Symptom: not on another line. Outside calls do not ring on the voice terminal either. Possible Cause Recommended Action The Do Not Disturb feature is If the green light is on next to a Do Not Disturb button, touch the button to deactivate the feature.
Page 61 TROUBLE ON ONE TELEPHONE Features User with a basic telephone drops the first outside call while attempting to Symptom: conferece a second outside call. Recommended Action Possible Cause Instruct the user to follow this procedure when The user has put the first call on conferencing calls: hold before dialing the second call.
Page 62 TROUBLE ON ONE TELEPHONE Accessory Symptoms A6-3 Lights behave abnormally on a 34-button voice terminal with Hands-Free Unit NOTE: Use this section only if you have isolated the problem to one voice terminal or telephone (in other words, it is not a systemwide problem). A6-1...
Page 63 A6-2...
Page 64: Accessories
TROUBLE ON ONE TELEPHONE Accessories Lights behave abnormally on a 34-button deluxe voice terminal with Hands-Free Symptom: Unit. This may occur at system installation or after a power failure. Possible Cause Recommended Action Too much power load is being Add a Voice Terminal Power Supply, or each time placed on the control unit.
Page 65 TROUBLE ON ONE TELEPHONE Miscellaneous Symptoms A7-3 Outside lines added to the system do not appear at the attendant position A7-3 Outside lines taken away from the system still appear at the attendant position A7-4 A voice terminal or voice terminal accessory suddenly fails NOTE: Use this section only if you have isolated the problem to one voice terminal or telephone (in other words, it is not a systemwide problem).
Page 66 A7-2...
Page 67: Miscellaneous A7
The lines added to the system were Refer to the Administration Manual: Models 1030 not administered to the system. and 3070 for instructions on administering these lines to the system. Symptom: Outside lines taken away from the system still appear at the attendant position.
Page 68 TROUBLE ON ONE TELEPHONE Miscellaneous Symptom: A voice terminal or voice terminal accessory suddenly fails. Recommended Action Possible Cause If new carpeting is causing the static electricity, A surge of static electricity occurred. spray the area with an antistatic spray. Make sure the control unit is connected to a third- wire (green-wire) ground, not a conduit ground.
Page 69 TROUBLE ON SEVERAL TELEPHONES Ringing Symptoms B1-3 A particular outside line does not ring. Other lines do ring B1-1...
Page 70 B1-2...
Page 71 TROUBLE ON SEVERAL TELEPHONES Ringing Symptom: A particular outside line does not ring. Other lines do ring. Recommended Action Possible Cause 1. Make sure wiring between network interface 1 . Wiring between the network and control unit is not damaged. interface and control unit is faulty.
Page 72 TROUBLE ON SEVERAL TELEPHONES Ringing Verify local telephone company line operation Local telephone company line by plugging in a basic telephone at the is faulty. network interface or jack field line jack. If dial tone is not present, arrange for the local telephone company to repair the line.
Page 73 TROUBLE ON SEVERAL TELEPHONES Dialing Symptoms B2-3 Dial tone is present on all lines, but users cannot dial out on all lines B2-4 Dial tone is not present on a particular line but is heard on other lines B2-6 Users of 5- and 10-button sets wish to access the ninth and tenth outside lines Users with basic Touch-Tone telephones hear each Touch-Tone signal twice while B2-6 dialing...
Page 74 B2-2...
Page 75 Dial tone is present on all lines, but users cannot dial out on all lines. Recommended Action Possible Cause Refer to the Administration Manual: Models The Tone/Pulse option for 1030 and 3070 for readministering the outside lines may be Tone/Pulse option. misadministered. If the red Warning light is on:...
Page 76 TROUBLE ON SEVERAL TELEPHONES Dialing Symptom: Dial tone is not present on a particular line but is heard on other lines. Recommended Action Possible Cause Verify local telephone company line operation 1 . Local telephone company line by plugging in a basic telephone at the is faulty.
Page 77 TROUBLE ON SEVERAL TELEPHONES Dialing Wiring between the network Make sure wiring between network interface interface and the control unit is and control unit is not damaged. faulty. Make sure connectors are plugged in securely. Control unit Line Module is Make sure all cords are labeled before unplugging them from the line modules.
Page 78 If the system has more than eight outside lines, administering the system into pool mode is strongly recommended. Refer to the Administration Manual: Models 1030 and 3070 for the pros and cons of pool mode. Users with basic Touch-Tone telephones hear each Touch-Tone signal twice while Symptom: dialing.
Page 79 TROUBLE ON SEVERAL TELEPHONES Hearing Symptoms Users cannot hear outside party clearly B3-3 B3-1...
Page 80 B3-2...
Page 81 TROUBLE ON SEVERAL TELEPHONES Hearing Symptom: Users cannot hear outside party clearly. Possible Cause Recommended Action Local telephone company line Verify voice quality on local telephone is faulty. company line by plugging in a basic telephone at the network interface or jack field line jack. If voice quality is unacceptable, contact the local telephone company.
Page 82 TROUBLE ON SEVERAL TELEPHONES Light Symptoms Voice terminal lights are dim, especially when the voice terminal T/P switch is in the T position B4-3 Voice terminal red and green lights do not flash alternately in test mode B4-4 (T setting of T/P switch) B4-1...
Page 83 B4-2...
Page 84 TROUBLE ON SEVERAL TELEPHONES Lights Voice terminal lights are dim, especially when the voice terminal T/P switch is in Symptom: the T position. Recommended Action Possible Cause To see if an Auxiliary Power Unit (or another The control unit is not supplying Auxiliary Power Unit) is necessary, unplug three enough power.
Page 85 TROUBLE ON SEVERAL TELEPHONES Lights Voice terminal red and green lights do not flash alternately in the test mode Symptom: (T setting of T/P switch). Recommended Action Possible Cause 1 . Reset the control unit by setting the Power 1 . The red Warning light on the Module On/Off switch to Off, then to On.
Page 86 TROUBLE ON SEVERAL TELEPHONES Feature Symptoms B5-3 Last Number Redial and Saved Number Redial features do not work Users cannot program ninth and tenth outside lines into the Automatic Line B5-3 Selection feature B5-4 Outside Auto Dial feature does not work Voice terminal receives calls transferred to it with intercom voice announcement B5-5 as transfer rings...
Page 87 B5-2...
Page 88 If the system has more than eight outside lines, administering the system into pool mode is strongly recommended. Refer to the Administration Manual: Models 1030 and 3070 for the pros and cons of pool mode. B5-3...
Page 89 Recommended Action 1. The Tone/Pulse option has 1. Refer to the Administration Manual: Models been misadministered. (In this 1030 and 3070 for instructions on case, users cannot dial out at administering the Tone/Pulse option. all, even from the dial pad.)
Page 90 TROUBLE ON SEVERAL TELEPHONES Features Voice terminal receives calls transferred to it with intercom voice announcement as Symptom: transfer rings. Possible Cause Recommended Action The Voice Announcement Disable Instruct the user to go into program mode by sliding feature has been programmed and the T/P switch into the P position.
Page 91: Lights B4
(This applies only to square the user to answer the call. See the User’s systems.) Guide: Models 1030 and 3070 for steps to establish an outside/intercom conference. 2. The Do Not Disturb feature may 2. If the green light is on next to a Do Not...
Page 92: Features B5
TROUBLE ON SEVERAL TELEPHONES Features To change the status of Do Not Disturb, touch Intercom Ring until the desired pattern of lights appears. Or, program Do Not Disturb on a button with lights (strongly recommended). This will remove the feature from its present position.
Page 93 Program the voice terminal with its initial feature assignments. (For a diagram of initial feature assignments, refer to the Administration Manual: Models 1030 and 3070 that comes with the Feature Module.) Plug the voice terminal into the remaining jacks and program the voice terminal with its initial feature assignments.
Page 94 TROUBLE ON SEVERAL TELEPHONES Accessory Symptoms Music-on-Hold, Background Music, and/or Loudspeaker Paging are too loud or B6-3 too soft B6-1...
Page 95 B6-2...
Page 96: Accessories B6
TROUBLE ON SEVERAL TELEPHONES Accessories Music-on-Hold, background Music, and/or Loudspeaker Paging are too loud or too Symptom: soft. Recommended Action Possible Cause Follo the instructions for the numbered step that The music source level, paging applies to your music and/or paging accessories. amplifier level, or MOH Vol or Bkgd Vol screws on the Services Module NOTE: To hear Music-on-Hold as you adjust the...
Page 97 TROUBLE ON SEVERAL TELEPHONES Accessories 2 . If you have one music source for Music- on-Hold and a separate music source for Background Music (or two outputs from one source): Set the Level switch on the Services Module to Lo. Adjust Music-on-Hold at the MOH Vol screw on the Services Module.
Page 98 TROUBLE ON SEVERAL TELEPHONES Accessories If you have Background Music but no Music-on-Hold: Turn the MOH Vol screw on the Services Module fully counterclockwise (off). Adjust paging speakers to the desired paging level. Adjust Background Music at the Bkgd Vol screw in the Services Module.
Page 99 TROUBLE ON SEVERAL TELEPHONES Entire System Down Symptoms Entire system is down. Red and green lights on control unit are not lit. B7-3 System is totally inoperative The green Power light on the control unit Power Module is off, but there B7-4 is no power failure B7-1...
Page 100 B7-2...
Page 101: Entire System Down
TROUBLE ON SEVERAL TELEPHONES Entire System Down Entire system is down. Red and green lights on control unit are not lit. System is Symptom: totally inoperative. Possible Cause Recommended Action There is no ac power. Make sure the control unit is not connected to an outlet controlled by a switch.
Page 102 TROUBLE ON SEVERAL TELEPHONES Entire System Down The green Power light on the control unit Power Module is off, but there is no Symptom: power failure. Recommended Action Possible Cause 1. Set the Power Module On/Off switch to Off. One or more modules are Remove and securely replace each module in inserted improperly.
Page 103 TROUBLE ON SEVERAL TELEPHONES Miscellaneous Symptoms B8-3 MERLIN system interferes with television reception. B8-4 An outside call is dropped during conversation. B8-1...
Page 104 B8-2...
Page 105: Miscellaneous
TROUBLE ON SEVERAL TELEPHONES Miscellaneous Symptom: MERLIN system interferes with television reception. Possible Cause Recommended Action The television is too close to the Follow these steps to improve television reception: control unit. Reorient the television antenna. Plug the control unit and the television receiver into different outlets so they are on different branch circuits.
Page 106 Another user may have joined the call and touched Recall. Instruct the user to redial the call. 2 . MERLIN system is not well Calls may be dropped if the communications grounded. system is not connected to a good building ground via the ac outlet.
Page 107 (183B) Services Module for Models 1030 and 3070 (61320) Models 1030 and 3070 Control Unit Installation Kit CIB 3017: CIB 3018: (186C) Diagnostics Module for Models 1030 and 3070 (61340) (included under Diagnostics Module tab divider) (Z129A) Ring Generator Unit (61351) CIB 3019:...
Page 108 (Z7308 H01B) Attendant Console for Models 1030 and 3070 (3162) CIB 3032: CIB 3038: Z609A 4-Way Modjack Adapter CIB 3039: (Z185A1) Feature Module 1 (Z183C1) 5-Basic Telephone Module (61312) CIB 3040: CIB 3041: (Z186A) Processor Module (Z200A1) 2-Line/5-Voice Terminal Module for Model 820 (61219)
Page 109 CIB 2852 (7302 HO1) 5-BUTTON VOICE TERMINAL (3160) The 5-Button Voice Terminal provides ac- Mount the voice terminal on the desk Press this ridge with your finger stand or wall mount. cess to intercom and outside lines, and to while cupping the rail in the palm of programmable and other button features your hand, pull up to remove the rail To convert the 5-Button Voice Terminal...
Page 110 CIB 2853 (7303 HO1) 10-BUTTON VOICE TERMINAL (3161) Speaker/Ring Volume Control HANDSET The 10-Button Voice Terminal provides ac- REMOVE TO PLUG cess to intercom and outside lines, and to 'LINE' The volume control is located on the left side IN HANDS– JACK programmable and other button features FREE UNIT...
Page 111 CIB 2854 (10A) 5- AND 10-BUTTON VOICE TERMINAL FIXED DESK STAND (32004) REMOVAL INSTRUCTIONS This stand is a fixed mounting base for the 7103, 7302, and 7303 Voice Terminals. Turn the voice terminal over. Depress the locking tab of INSTALLATION INSTRUCTIONS the 5-Button Voice Termi- nal (see Figure 2).
Page 112 CIB 2855 (11A) 10-BUTTON VOICE TERMINAL ADJUSTABLE DESK STAND (32002) To LOWER — Using the Gently slide the stand up- This desk stand is an adjustable right hand, lift the rear ward so that the voice ter- mounting base for the 7103 of the voice terminal to minal tabs fit firmly into and 7303 Voice Terminals and...
Page 113 CIB 2856 (201A) 10-BUTTON VOICE TERMINAL WALL MOUNT (32001) This bracket is used to mount 7103 or Position the two upper mounting slots NUMBER STRIP 7303 Voice Terminals on a wall surface. onto the screws and slightly tighten (see Figure 2E). Insert the two remaining screws into INSTALLATION INSTRUCTIONS the lower mounting holes (see Figure...
Page 114 REMOVE TO PLUG IN HANDS-FREE UNIT TO 'LINE' OR OTHER JACK ACCESSORY 'OTHER' JACK 'LINE' JACK CORD SLOT Figure 8 Position the back (or bottom) of the voice terminal so the three terminal mounting tabs (Figure 9) fit into the terminal mounting slots.
Page 115 CIB 2858 (103A) CUSTOMER-INSTALLABLE JACK (32601) The customer-installable jack is cutters, near the plastic MOUNTING used to connect 4-pair DIW ca- HOLES caps, ensuring that the ble to a D8-type modular cord. wire ends are not touch- ing each other (Figure 4). INSTALLATION INSTRUCTIONS Remove the cover from the customer-installable...
Page 116 CIB 2859 (742D) CONNECTING BLOCK (A special tool Repeat Step 7 3. With a pair of pli- This connecting block for this purpose for the other ca- ers, remove a joins 8-conductor, 22- is available, the ble with the 24 gauge, inside wire breakout from same color wire.
Page 117 CIB 2860 (700A8) MODULAR PLUG The modular plug permits an 8- did in Step 3. The se- Place the bottom piece on conductor, 22-24 gauge, inside quence of wire colors is a flat surface. Position the wire (DIW) cable to be plugged coded by number: top piece on the bottom piece;...
Page 118 CIB 2861 (451A) ADAPTER The adapter is used to connect a voice terminal cord (D8W) to another voice terminal cord (D8W) or to a voice terminal ex- tension cord (D8AF). D8-TYPE MODULAR CORD D8-TYPE (Greenish-Yellow) MODULAR CORD (Greenish-Yellow) 451A ADAPTER INSTALLATION INSTRUCTIONS Plug one end of each D8-type voice terminal cord into either end of the adapter.
Page 119 CIB 2863 (267C) TWO-LINE ADAPTER (61400) The two-line adapter is used to connect two line (D4CH) cords to a single network interface (RJ14C) where two outside telephone lines enter the premises. If you do not know whether you have two outside telephone lines entering at a single network interface, you can ask your Local Telephone Exchange Service Company.
Page 120 CIB 2864 ISSUE 2 Instructions For S102A Hands-Free Unit (3163) (S102A) HANDS-FREE UNIT (3163) Operation of the Hands-Free Unit (HFU) or speakerphone makes it possible to place and answer both outside and intercom calls without using the handset of the associated voice terminal. The HFU can only be used with 10- and 34-Button Voice Terminals.
Page 121 CIB 2864 OPERATING INSTRUCTIONS Leave the handset on the voice terminal. Press the SPEAKERPHONE ON/OFF button. The speakerphone and microphone lights come on (see Figure 2) and you will hear dial tone. Dial the number if placing a call. Begin your conversation. Slide the Volume Control lever for a comfortable listening level (see Figure 2).
Page 122 CIB 2865 (7305 H01) 34-BUTTON VOICE TERMINAL (3162) Turn the voice terminal right side up. The 34-Button Voice Terminal provides ac- REMOVING AND REPLACING cess to intercom and outside lines, and to LABELS Plug the loose end of the handset cord programmable and other button features into the handset (see Figure 2).
Page 123 CIB 2866 (335A) AUXILIARY POWER UNIT (3165) In auxiliary power unit must be added to INSTALLATION INSTRUCTIONS WALL MOUNTING INSTRUCTIONS your control unit if the total number of voice terminals and voice terminal The auxiliary power unit may be surface accessories (hands-free unit, and headset mounted on a shelf or desk next to the Mounting on a Wood Surface...
Page 124 MOUNTING PLATE WALL MOUNT MOUNTING STUDS KEYHOLES Figure 4 Connections Unplug the control unit power cord from the wall outlet. Plug the control unit power cord into the "AC Output" outlet on the auxiliary power unit. Insert one end of the auxiliary power cord into the jack labeled "Auxiliary Power"...
Page 126 CIB 2867 (502A) HEADSET ADAPTER (3164) OPERATING INSTRUCTIONS 3. If your headset has a 2- The headset adapter makes it prong plug, insert it into possible to use a headset with the headset jack on the To place a call: press the the 10- and 34-Button Voice front of the adapter (see headset adapter "ON"...
Page 127 CIB 2885 (14A) 5-BUTTON VOICE TERMINAL FIXED DESK STAND AND WALL MOUNT (32000) This bracket supports a 7302 Voice Termi- Position the stand on the voice termi- Select proper toggler for wall thickness nal either on a desk or mounted on a wall. nal so that the stand's mounting slots or wall type: fit just below the mounting tabs of the...
Page 128 10. Convert the 5-Button Voice Terminal HANDSET HANDSET from a desk terminal to a wall- RETAINER RETAINER IN WALL AFTER mounted terminal by following these MOUNT ROTATION steps: POSITION Remove the number card retainer and the number card (see Figure Remove the screw under the num- ber card and lift out the handset HANDSET...
Page 129 CIB 2886 (11C) 34-BUTTON VOICE TERMINAL ADJUSTABLE DESK STAND (32003) This desk stand is an adjustable Gently slide the stand up- To LOWER — Using the ward so that the voice ter- mounting base for the 7205, right hand, lift the rear 7305, and 7405 Voice Termi- minal tabs fit firmly into of the voice terminal to...
Page 130 CIB 2887 (203A) 34-BUTTON VOICE TERMINAL WALL MOUNT (32006) This bracket is used to mount 7205, 7305, Position the two upper mounting slots SWITCHHOOK and 7405 Voice Terminals on a wall sur- onto the screws and slightly tighten BUTTON face. (see Figure 2E).
Page 131 Gently slide the voice terminal down- Thread one end of the D8W Modular ward so the three tabs fit into the Cord up through the cord slot in the smaller part of the corresponding wall mount, and plug the cord into the mounting slots (see Figure 10).
Page 132 ClB 2888 (267A2) LINE BRIDGING ADAPTER (61401) This adapter kit contains a 267A2 Adapter. The adapter connects to a single modular jack network interface to provide two-jack access to the same line. This allows auxiliary devices such as telephone answering machines to be connected to the line. INSTALLATION INSTRUCTIONS The adapter may be used in any of the following configurations: NETWORK INTERFACE...
Page 133 CIB 2893 (452A-50) EXTRA-ALERT CONTROL SWITCH (32630) This switch provides ON/OFF control, and is required for the proper installation of certain older extra-alert devices. TO EXTRA-ALERT BELL OR HORN CONTROL UNIT D4CH MODULAR LINE CORDS 453A-50 CONTROL SWITCH (ENLARGED 170A EXAMPLE) CARTRIDGE (TYPE III)
Page 134 CIB 2903 (349A) ACOUSTIC COUPLER ADAPTER This adapter provides a means of connecting mechanically voice terminal handset to the handset interface of existing acoustic modems. RECEIVER VOICE TERMINAL HANDSET INSTALLATION INSTRUCTIONS TRANSMITTER END Align the 349A Adapter's SMALL transmitter (large retainer) RETAINER and receiver (small retainer) ends in the appropriate cups...
Page 135 CIB 2924 (D181233) LINE-POWERED ALERT RINGER AND PARTS (61211) The D181233 Line-Powered Alert Ringer and Parts Secure the 1049A Mounting Plate to the Test and Adjust Ringing mounting surface using the appropriate fasteners (see Figure 1) consists of an E1CM Ringer with a (screws or togglers).
Page 136 Method B. At the network interface jack with two-line appearances, plug a Two- Line Adapter (267C) into the line jack. Plug the Line Bridging adapter (267A2) into the line jack of the two-line adapter that is to have remote ringing. Insert the plug end of a Line Extension Cord (D4CE-50) into one jack on the line bridging adapter.
Page 137 CIB 3000 (7305 H02) 34-BUTTON DELUXE VOICE TERMINAL (3166) The 34-Button Deluxe Voice Terminal (Fig- REMOVING AND REPLACING Turn the voice terminal right side up. ure 1) provides access to intercom and LABELS outside lines, and to programmable and Plug the loose end of the handset cord other button features which may be pro- Removal into the handset (see Figure 2).
Page 139 WIRING INSTALLATION INSTRUCTIONS These instructions explain how to install building wiring for telephones. The instructions are intended for someone familiar with building construction. When you finish these procedures, you will have: Control unit location a jack field installed near your control unit location jumper cords plugged into the...
Page 140 Installing your wiring involves these four steps: Getting started Mounting the jack panels Running cable and installing modular jacks Connecting jumper cords. WARNING: National and local building codes and fire regulations forbid routing flammable wiring inside or on top of air plenums or ducts or along hot pipes.
Page 141 GETTING STARTED You will need these materials: a floor plan of your building that shows telephone locations and cable routes between these locations and your communications system control unit a screwdriver scissors drill and bits appropriate for 3/16-inch cable. Small cable clips are provided, but you may also want bigger clips, cable ties, and a stapler and staples for fastening cables.
Page 142 CABLE EXTENSION KIT (one per telephone more than 10 feet from the control unit) Modular jack 100- or 200-foot length of cable (Length depends on distance between control unit and telephone.) Cable clips WIRING TERMINATION KIT (one per telephone) Cable clips Jumper cord Modjack-to-modjack adapter Look for the telephone locations on your building floor plan.
Page 143 MOUNTING THE JACK PANEL BOXES On your building floor plan, pencil in the control unit location. The location must comply with the measurements shown in the figure. Control unit location 2 inches from control Minimum of 2 feet off floor unit or bottom of shelf (if control unit will rest on shelf)
Page 144 On the wall, mark where the bottom of the control unit or shelf (if the control unit will rest on a shelf) will be. Screws 1-1/4 inches long come with the jack panel boxes. Choose one of the following methods for mounting the boxes (don’t mount the boxes yet): For walls with a sturdy supporting structure (studs or cross members): Attach boxes directly with the screws...
Page 145 Mount the jack panel box with the screws provided or fasteners appropriate for your walls. Mesh the tongue and groove of another jack panel box with the first. Mount the second box.
Page 146 Tongue and groove Mount the remaining jack panel boxes in the same way. Black dot Snap six modjack-to-modjack adapters into each jack retainer. Position the black dot on the left.
Page 147 RUNNING CABLE AND INSTALLING MODULAR JACKS When completed, a typical cable run will look like this. Special types of cable such as flat under-carpet cable, plenum wiring, flameproof wiring, and 25-pair cable may be available from your dealer. Cable clip Identical labels Cable TELEPHONE...
Page 148 Select a Cable Extension Kit with the right length of cable (100 or 200 feet) for one cable run. For runs over 200 feet, you will have to run a 200 foot cable, terminate it in a modular jack, and plug in another cable. The maximum length of any cable run is 1000 feet.
Page 149 Find the modular jack from the Cable Extension Kit and the cable installation tool from the Wiring Installation Kit. Choose the location for the jack according to the figure. Cut the cable, making sure you allow at least 4 inches extra.
Page 150 Insert wires in this order left to right: white-blue blue Remove and save white-orange plastic caps orange white-green green white-brown brown Align caps and press them down firmly until they snap in place. Cut off loose wire ends near plastic caps. Make sure no wires touch each other.
Page 151 Route your other cables and terminate each one in a modular jack. Be sure to label both ends of each cable run identically. Dress the cables and, if you used cable ties, secure them around the cables. Dress the cables neatly through the lower openings and secure them with cable clips or ties.
Page 152 CONNECTING JUMPER CORDS Plug a jumper cord (from a Wiring Termination Kit) into each left modjack. Drape the cords as shown. They will later be connected Close the right doors of the to the control unit. jack panel boxes. Close the left doors of the jack panel boxes.
Page 153 CIB 3007 ADJUNCT POWER SUPPLY FOR 34-BUTTON DELUXE VOICE TERMINAL (D181282) (32811) The Adjunct Power Supply (Figure 1) for the 34-Button Deluxe Plug the Z400F Adapter into the modular terminal jack or Voice Terminal comes packed with a Z400F Adapter and a extension cord from which the modular terminal cord was 7-foot cord (D6AP).
Page 154 AT&T CIB 3009 (Z187A) OFF-PREMISES TELEPHONE INTERFACE (3173)
Page 155 CIB 3009 (Z187A) Off-Premises Telephone Interface (3173) The Off-Premises Telephone Interface provides service to a basic Touch- Tone telephone at a remote location via an outside telephone line (Figure 1). OFF PREMISES TELEPHONE INTERFACE TO VOICE REMOTE TERMINAL CONTROL UNIT BASIC TOUCH-TONE MODULE TELEPHONE...
Page 156 Installer Instructions WARNING: Before installing the Off-Premises Telephone Interface, have an electrician check the ac outlet ground connection of the con- trol unit to be sure that it is properly grounded. Improper grounding could result in a serious safety hazard. This unit should be profes- sionally installed.
Page 157 7. Using a (D2R or D4CH) modular line cord, connect the off-premises line input jack on the Off-Premises Telephone Interface and the net- work interface jack of the outside telephone line assigned to the off- premises telephone. NOTE: Before installing your off-premises telephone, notify your telephone company of the following specifications for lines connecting your control unit with your off-premises telephones: Standard jacks (USOC RJ11C)
Page 158 CIB 3013 (183A) 10-VOICE TERMINAL MODULE FOR MODELS 1030 AND 3070 (61310) INSTALLATION When installed in the appropriate slot (color-coded blue) in your communcations system Models 1030 and 3070 control units or in the expansion unit (optional) this module (Figure 1)
Page 159 CIB 3014 (184A) 5-LINE MODULE FOR MODELS 1030 AND 3070 (61305) INSTALLATION When installed in the appropriate slot (color-coded green) in your communications system Models 1030 and 3070 control Locate the leftmost unoccupied slot (position 7 or 8 on the units or in the expansion unit this module (Figure 1) permits control unit or 17, 18, 19, or 20 on the expansion unit).
Page 160 The Automatic Multipurpose Adapter (Figure 1) allows you to connect answering machines di- rectly to your communications system voice terminal. This adapter works with Models 1030 and 3070 control units and supports Modems, Touch-Tone, and Cordless telephones, Touch- Tone autodialers, speakerphones and FAX machines. The adapter connects to the OTHER jack on the bottom of the voice terminal and is powered by the control unit.
Page 161 To use answering machines you must first program the Auto Answer Outside fea- NOTE: ture in your voice terminal. (Refer to the Administration Manual for 1030 and 3070 control units.) Answering Machines Connected to Voice Jack Connect the cord (D4CH) from the answering machine to the VOICE jack on the adapter (answering machine turns on).
Page 162 CIB 3015 Lift the handset on the voice terminal and dial the computer access telephone number. When the computer answers, press the Voice button on the adapter (the indicator next to it should come on) and hang up the handset. You should now be connected to the com- puter.
Page 163 Press the Voice button on the adapter. Lift the handset on the data phone (2565HRM key telephone set) and dial the computer access telephone number. When the computer answers, press the DATA button on the data phone (the indicator next to it should come on). To disconnect the computer, press Data button on the adapter or hang up the data phone.
Page 164 Lift the handset of your voice terminal and dial the computer access telephone number. When the computer answers, press the Data button on the adapter and hang up the hand- set. The Data light should come on. When finished, depress the Data button again to disconnect the computer. The "Data" light should go off.
Page 165 CIB 3015 Issue 1 PRINTED IN U.S.A. Instructions For (Z1A) AUTOMATIC MULTIPURPOSE ADAPTER (2301-ATR) CIB 3015 Issue 1 © Copyright 1984 AT&T Technologies All rights reserved Equipment manufactured by AT&T Technologies in the U.S.A.
Page 166 This Services Module (Figure 1) is optional and not essential for basic system opera- tion. When installed in position 6 (color coded yellow) of the communications system. Model 1030 control unit , it provides connections for auxiliary equipment as follows: Up to four power failure transfer telephones Extra alerts (3 jacks) Single or multizone paging system...
Page 167 (183B) SERVICES MODULE FOR MODEL 1030 AND 3070 (61320) INSTALLATION (See Figure 2) Find slot 6 (color coded yellow), labeled Module Type B in control unit. Unlatch and remove protective slot cover from slot 6. Align the Services Module in grooves (top and bottom) of slot 6 slot and slide module into the slot.
Page 168 CIB 3016 SERVICE CONNECTIONS Power Failure Transfer Telephone (PFTT) jack: This jack is a 4-pair modular jack. (See Figure 3.) Either a single standard telephone, or, with the use of a 4-way adapter Z609A, four standard telephones may be connected. A single standard telephone con- nected to the PFTT jack will be automatically connected to line A0 in case power to the control unit is interrupted.
Page 169 EXTRA ALERT 1, 2, 3 jacks: Each jack accepts a moudlar line (D4CH) or equivalent and provides a -48 volt output signal for operation of an external alert device. (See Figure 4.) These external alerting devices can be used to provide Night Service when there is no one available to answer calls.
Page 170 TABLE A SIGNAL CONTACT NUMBER SET NO. NAME Page T Page R Zone 1 C1 Zone 1 C2 Zone 2 C1 Zone 2 C2 Zone 2 C1 Zone 2 C2 MUSIC IN Jack: This jack accepts a standard phonotype plug from an 8-ohm music source output.
Page 172 CIB 3017 This kit contains items needed to install Models 1030 and 3070 control units. You may not use all these items during your initial installation. SAVE unused items in the storage box for later changes or growth in your sys- tem.
Page 173 2 adhesive-backed system directory labels (one for, Mixed 1030 with 10 lines and 30 voice terminals and one for Model 3070 with an ad- ditional 20 lines and 40 voice terminals) to be out with essen- tial system and user information and attached to the control unit door(s).
Page 175 AT&T (186C) DIAGNOSTICS MODULE (61340) CIB 3018 ISSUE 1...
Page 176 CIB 3018 (186C) DIAGNOSTICS MODULE (61340) The Diagnostics Module provides field health check and trouble isolation capabilities for the Models 1030 and 3070. The Diagnostics Module tests these control unit modules: Processor Module Diagnostics Module Feature Module Line Modules Voice Terminal Modules Basic Telephone Modules.
Page 177 PHYSICAL FEATURES The Diagnostics Module, color-coded orange, occupies slot 4 in the control unit. (When the Diagnostics Module is not used, a plastic cover protects slot 4.) EIA RS-232c jack: Permits connection of a data terminal. 4-character alphanumeric display: Provides diagnostic messages during testing.
Page 178 USING THE DIAGNOSTICS MODULE The Diagnostics Module can be used alone, with suspected faults indicated on the front-panel display, or used interactively with a data terminal. The preparation for both methods of testing is the same. Separate instructions are provided for each method when actual diagnostic testing begins.
Page 179 Check system configuration. The following modules should be in the control unit and at least partly functional for the diagnostics to be fully effective: Power Module (must be fully functional) Processor Module Feature Module may be present in other Line Module in slot 7 (Line Modules slots as well.) Basic Telephone Module.
Page 180 USING THE DIAGNOSTICS MODULE ALONE Set the Normal/Test switch to Test. "DIAG" followed by the firmware version number should appear momentarily in the front-panel display. If it does not, see "Diagnostics Will Not Start" on page 13. When the problem is cleared, return to step 2 of this section.
Page 181 Resolve diagnostics messages. If an asterisk ("*") appears on the left side of the display, follow these steps: A. Write down the slot number next to "*". The slot number indicates the module that is the most likely source of trouble.
Page 182 USING THE DIAGNOSTICS MODULE WITH A DATA TERMINAL Begin these steps after you complete steps 1 through 5 in "Preparing for Diagnostics," page 3. Connect the data terminal. Connect the data terminal to the EIA RS-232c jack on the Diagnostics Module using the adapter provided and a D8W-type modular voice terminal or jumper cord as shown.
Page 183 5. Execute a diagnostic test sweep. To execute a single sweep of tests on the system, type "sweep" and press RETURN. Slot numbers will appear on the Diagnostics Module display in turn as each slot is tested. If a module is present yet its slot number never appears, it may have failed.
Page 184 physical slot: slot number in which the fault occurred. (An "ALL" entry indicates the trouble cannot be isolated to a particular slot. An "INT" entry indicates an unexpected interrupt during the most recent sweep.) module type: the type of module found in the suspected slot: 00 or FF no module Diagnostics Module...
Page 185 COMMAND MENU A menu of available commands can be listed by typing "help" or "?" while in interactive mode. Among the commands available are: Enables automatic error logging mode, in autolog which sweeps of diagnostic tests repeat continually without need for user intervention. Data about any faults that occur is accumulated in the diagnostic error table, which may be listed via the "errors"...
Page 186 test segment and details: data for use of factory service center staff. total occurrences: the number of test sweeps in which the fault has occurred. display detail: detailed information about the fault. Each message is explained in the "Diagnostic Display Messages" section.
Page 187 system. This command takes from 45 seconds to 3.5 minutes to complete, depending upon the number and type of modules present in the system. tdmp Dumps the contents of translation memory to the RS-232c port in S-record format for backup of translation memory. This command is used when a personal computer is connected to the system to save user programming when a Feature Module is...
Page 188 Power Module slot. The table lists what voltages should be present at specific pins. If any of the output voltages are not within those listed in the table, replace the Power Module. Output Voltages of Model 1030 or 3070 Power Module Minimum Maximum Pin No.
Page 189 If you remove the Diagnostics Module and still cannot make a call, reinsert the module and proceed with step 4. NOTE: In the following steps you will be removing and inserting modules. The Power Module On/Off switch must be set to Off when you remove or insert the Power, Feature, or Processor Modules.
Page 190 Test two or three times. If the "DIAG" message does not appear, replace the Diagnostics Module. Once diagnostics are running with the Processor and Diagnostics Modules installed, set the On/Off switch to Off and reinsert the Feature Module. Set the On/Off switch to On.
Page 191 DIAGNOSTIC DISPLAY MESSAGES The diagnostic display messages are listed alphabetically. Explanations and actions are included where necessary. Check for bent or broken backplane pins before replacing any module. NOTE: In the following steps you may be removing and inserting modules. The Power Module On/Off switch must be set to Off when you remove or insert the Power, Feature, or Processor Modules.
Page 192 MESSAGE DETAIL MEANING Repeat the sweep (press Next, then Detail) to verify the existence of the problem. If the problem persists, check for bent or broken pins in the backplane at the Line Module in slot 7. If the pins are undamaged, replace the module. Repeat the sweep.
Page 193 DETAIL MEANING MESSAGE Autolog Mode Enabled AUTO none The automatic error logging mode has been enabled at the data terminal. *CPU EXPT Exception Failure Repeat the sweep (press Next, then Detail) to verify the existence of the problem. If the problem persists, check for bent or broken pins in the backplane behind the Processor, Diagnostics, Module A (slot reserved for future use), Voice Terminal Module, or Basic Telephone Modules.
Page 194 MESSAGE DETAIL MEANING *CPU Sanity Time Dead Repeat the sweep (press Next, then Detail) to verify the existence of the problem. If the problem persists, check for bent or broken pins behind the Processor Module. If the pins are undamaged, replace the module. *CPU TIMR PSC Timer Failure...
Page 195 MESSAGE DETAIL MEANING *DGM TRAM Transient RAM Failure Repeat the sweep (press Next, then Detail) to verify the existence of the problem. If the problem persists, check for bent or broken pins behind the Diagnostics Module. If the pins are undamaged, replace the module.
Page 196 MESSAGE MEANING DETAIL none ERTB Error Table Dump The diagnostics error table is currently being dumped to the data terminal. No user action is necessary. Unexpected Exception *INT An unexpected interrupt has occurred during testing. Perform the action appropriate to the detail message here only if the interrupt persists when diagnostics are repeated several times.
Page 197 MESSAGE MEANING DETAIL *MEM BRAM Battery RAM Failure Repeat the sweep (press Next, then Detail) to verify the existence of the problem. Check for the pins behind the Feature Module. If the pins are undamaged, replace the Feature Module. System translations will be lost when this module is replaced.
Page 198 MEANING DETAIL MESSAGE none Remote Interface Active REMT This message indicates that diagnostics are ready for a keyboard command. DLNC Circuit Failure *S[number] DLNC Repeat the sweep (press Next, then Detail) to verify the existence of the problem. If the problem persists, check for bent or broken pins in the slot listed.
Page 199 DETAIL MEANING MESSAGE Protocol Handler Failure *S[number] PH Repeat the sweep (press Next, then Detail) to verify the existence of the problem. If the problem persists, disconnect all cords from the module in the slot listed. Repeat the sweep. If the problem persists, check for bent or broken pins in the slot listed.
Page 200 MEANING MESSAGE DETAIL TDMP none Translation Data Dump System translation data is being dumped to the data terminal in S-record format. No user action is necessary. Translation Data Load none The system is ready to load translation data from the data terminal in S-record format.
Page 201 RING GEN. jack on the Power Run the ring signal output cord through and out the Module in the Models 1030 and 3070 control units. This ring- opening under the top front rail of control unit. (See ing current is used for ringing basic telephones connected to Figure 2.)
Page 203 CIB 3021 (510C) MODEL 1030 EXPANSION UNIT (61301) 4. Place the Model 1030 expansion unit on top of your When installed and equipped with appropriate modules, this Model 1030 control unit align front, back, and sides expansion unit increases the capacity of your communications (See Figure 2.) system Model 1030 from 10 lines and 30 voice terminals to 30 lines and 70 voice terminals.
Page 204 Find one of the braces shipped with the expansion unit. Insert the forked end of the brace into the slots of the CIB 3021 two units. (See Figure 3.) Issue 2 At the back end of brace align the holes and install screws in both units and tighten securely.
Page 205 When installed on your communcations system voice terminal (administration/attendant console), the ZH802A module (Figure 1) increases the capacity of the 34-button deluxe voice terminal from 10 lines and 30 voice terminals to 30 lines and 90 voice terminals. The Attendant Intercom Selector Kit includes: ZH802 Attendant Intercom Selector Module Front and Back Rails Adapter Plate...
Page 206 (ZH802A) ATTENDANT INTERCOM SELECTOR KIT (31642) END CAP Figure 2 Remove back rail by sliding rail to right (Figure 3). Remove front rail by sliding rail to right (Figure 3). BACK RAIL SLIDE FRONT RAIL SLIDE Figure 3 Align the mounting tabs on left side of the Attendant Intercom Selector with slots on right side of voice terminal base and press down into place (Figure 4).
Page 207 CIB 3026 MOUNTING TABS MOUNTING SLOT Figure 4 Get one of the new rails, turn it so that the rounded edge is up, and slided onto the back of the assembly (Figure 5). Get the other new rail, turn it so that the square edge is up and slide onto the front of the assembly (Figure 5).
Page 208 Turn the voice terminal over (bottom side up). Remove the jack hole cover on the 34-button deluxe voice terminal base (Figure Plug the ZH802A cable assembly into the jack on the 34-button deluxe voice terminal base (Figure 6). CABLE ASSEMBLY JACK HOLE ADAPTER PLATE...
Page 209 To install the Voice Terminal Power Supply (D-181282), follow these steps: Disconnect the terminal cord (D8W) from the modular terminal jack (103A) or the extension cord leading to the control unit (Figure 7). Plug the Z400F adapter into the jack left vacant when the modular voice terminal cord was disconnected in Step 21 (See Figure 7).
Page 211 AT&T CIB 3028 (601A) POWER MODULE FOR MODEL 3070...
Page 212 CIB 3028 (601A) Power Module for Model 3070 When installed in the rightmost slot in a Model 1030 Expansion Unit, the (601A) Power Module supplies power for the last 10 lines and last 10 voice terminals used with the system.
Page 213 Installation Remove the front panel from the Expansion Unit. Locate the rightmost slot on the Expansion Unit. Unlatch and remove the protective cover from the slot before installing the module. Align the module in the slot (Figure 2), making sure the edges of the cir- cuit board are in the top and bottom grooves of the slot.
Page 214 AT&T CIB 3031: (Z116A) CONTROL UNIT WALL-MOUNTING KIT FOR MODELS 1030 AND 3070 (61360)
Page 215 Models 1030 and 3070 (61360) This wall-mounting kit provides you with the hardware you need to mount a Model 1030 or a Model 3070 control unit on a wall. The kit contains the following: Eight toggle bolts and wing nuts Two 1”...
Page 216 Find a spot on the wall where at least one of the stanards will be screw- ed into a stud and which meets the positioning and environmental re- quirements stated in the Installation Guide: Models 1030 and 3070. Determine whether your standards have four holes or six holes.
Page 217 Insert the top screw to help keep all the holes aligned and drill the re- maining holes. Align the slat on the wall so that the bottom screw hole is located 3½ feet from the floor. Using one of the screws as a center punch, place it in each of the holes and tap it lightly with a hammer to mark the wall.
Page 218 c. If you are mounting the standards on a masonry wall, use the ¼” masonry drill bit provided with the kit to drill all eight holes 1½” deep. Insert one of the plastic anchor plugs into each of the holes and tap them lightly with a hammer until the flange at the end of the plug is flush with the surface of the wall.
Page 219 Install the shelf rests onto the end of the brackets: For the 4-hole standards, insert the four rubber cushions into the holes on the shelf rests. Align the holes on the bottom of a shelf rest with the hole at the end of a bracket and attach the shelf rest with one of the small self-tapping screws (Figure 5).
Page 220 Mounting the Control Unit Remove the Power Module from the control unit cabinet, by pressing down firmly on the latch at the base of the module until it releases. Slowly slide the module out of its slot in the control unit. Remove the rightmost faceplate from the cabinet by pressing down on the rib at the top of the faceplate with the tip of a screwdriver and pull- ing out on the faceplate (Figure 6).
Page 221 4. Insert a cable tie around each bracket and the second plastic rib in from each side of the control unit cabinet. Slide the tips of the cable ties through the loops at the other end. Pull on the tips to tighten the cable ties, anchoring the cabinet into place (Figure 8).
Page 222 AT&T CIB 3032 (Z7308 H01B) ATTENDANT CONSOLE (3162)
Page 223 CIB 3032 (Z7308 H01B) Attendant Console (3162) The attendant console (Figure 1) is a console for a large communications system. Up to 30 outside lines and 70 voice terminals may be accessed by this attendant console. Assembling Your Attendant Console 1.
Page 224 Attaching Adapter Plate Turn the attendant console over. Attach the adapter plate to the bottom of the console by sliding the adapter plate’s mounting slots under the attendant console’s mounting tabs (see Figure 2). Make sure the largest opening on the adapter plate is over the area for the “OTHER”...
Page 225 Mounting Your Attendant Console 1. Check to see that your desk stand is adjusted to the lowest position. The support bar (see Figure 3) should be in the groove for the lowest position (see Figure 4). If it is not in the lowest position, adjust it now by following the instructions in the next section, “Adjusting the Desk Stand”.
Page 226 adapter plate mounting tabs Figure 5. Attendant Console with Adapter Plate (Bottom View) “A” mounting slots Figure 6. Desk Stand Mounting Slots Gently slide the stand upward so that the mounting tabs on the adapter plate fit firmly into the smaller part of the three mounting slots on the desk stand.
Page 227 Attaching Cords to Console Body Check to see that one end of the handset cord is attached to the hand- set. If it is not attached, plug one end into the handset now. Plug the other end of the handset cord into the jack on the bottom right corner of the console (see Figure 7).
Page 228 Attaching Voice Terminal Power Supply Plug the modular voice terminal cord (marked D8W on its jack) into the voice terminal jack on the Z400F adapter (see Figure 8). voice terminal jack power jack modular voice terminal cord ouput jack power supply cord Figure 8.
Page 229 modular voice terminal extension cord (D8AF) Z400F adapter modular terminal jack Figure 9. Attaching Adapter to Building Wiring Refer to the exploded view in Figure 10 to make sure all the components are installed correctly. modular voice terminal modular voice extension cord terminal cord (D8W) (D8AF)
Page 230 Testing Your Attendant Console The test/program (T/P) switch on the left side of the attendant console (see Figure 11) can be used to test the lights and the ringer. It has three positions: T– test position center (dot)– normal operating position P–...
Page 231 Inserting and Removing Labels Inserting Refer to Figure 12 to see which labels go with which columns. plain multicolored labels labels Figure 12. Labels Insert the bottom of the label into the label slot above each column of touch-sensitive buttons (see Figure 12). Slide the label all the way into the slot until the appropriate box ap- pears next to the proper button.
Page 232 Handsets for the Hearing Impaired and Noisy Locations All 3162 attendant consoles come with a handset that is hearing-aid com- patible. Two other types of handsets are also available. The R6 impaired-hearing handset (PEC 31753) has an extra amplifier to pro- vide greater volume in the earpiece.
Page 233 CIB 3038 Z609A 4-WAY MODJACK ADAPTER Installation Instructions Description In the jackfield, find a jack panel box with a The 4-Way Modjack Adapter consists of one 4-pair yellow dot (for auxiliary equipment modjack and four 1-pair modjacks attached to a adapters).
Page 234 Snap in the adapter so the black dot is on the side with the door handle. black dot handle 4. Connect wiring to the adapter according to the instructions in CIB 3006: Wiring Installation Instructions. Instructions For Z609A 4-Way Modjack Adapter CIB 3038 ISSUE 1...
Page 235 AT&T CIB 3039 (Z185A1) FEATURE MODULE 1...
Page 236 CIB 3039 (Z185A1) Feature Module 1 When installed in the appropriate slot (color-coded orange on the control unit label) in a Model 1030 control unit, Feature Module 1 allows access to all programs for the system’s features. Install this module in the slot labeled 3 on the control unit.
Page 237 Installation Remove the front panel from the control unit. Locate the slot labeled 3 on the control unit. Unlatch and remove the protective cover from the slot before installing the module. Align the module in the slot (Figure 2), making sure the edges of the circuit board are in the top and bottom grooves of the slot.
Page 238 AT&T CIB 3040 (Z183C1) 5-BASIC TELEPHONE MODULE (61312)
Page 239 These telephones can be administered in the same way as voice terminals, although no programming can be done. (See the Administration Manual: Models 1030 and 3070 with Feature Module Latch Figure 1.
Page 240 Remove the front panel of the control unit or Expansion Unit. Set the power switches on the control unit and the Expansion Unit to OFF. WARNING: DO NOT INSERT MODULES IN THE CONTROL UNIT OR EXPANSION UNIT WHEN THEY ARE RECEIVING AC POWER. Locate the leftmost unoccupied slot (color-coded blue on the unit label) in the control unit or Expansion Unit.
Page 241 System wiring is used between the jack field and the telephones. Refer to the Installation Guide: Models 1030 and 3070 for details. To connect basic telephones to the module once it has been installed, refer to the Installation Guide: Models 1030 and 3070.
Page 242 AT&T CIB 3041 (Z186A) PROCESSOR MODULE...
Page 243 Processor Module. (Instructions for setting the switches on the Processor Module are included in the Administration Manual: Models 1030 and 3070 that you received with your system.) The red Warning light near the bottom of the Processor Module will come on whenever there is a pro- blem while the system is running.
Page 244 Removal Remove the front panel from the control unit. Locate the slot labeled 2 on the control unit. Remove the old Processor Module from the control unit by pressing down firmly on the latch at the base of the module until it releases. Slowly slide the module out of its slot in the control unit.
Page 245 AT&T CIB 3042 (Z200A1) 2-LINE/5-VOICE TERMINAL MODULE FOR MODEL 820 (61219)
Page 246 CIB 3042 (Z200A1) 2-Line/5-Voice Terminal Module for Model 820 (61219) When installed in the appropriate slot in the Model 820 control unit, the 2-Line/5-Voice Terminal Module allows you to connect two outside lines and five voice terminals to your system. This module is packaged with your con- trol unit and comes with two 7-foot line cords and a (287C) 2-Line Adapter.
Page 247 Turn the control unit power off. If you have an auxiliary power supply, unplug the auxiliary power cord from the control unit before inserting the 2-Line/5-Voice Terminal Module (Figure 3). Power Switch Auxiliary Power Cord Figure 3. Removing the Auxiliary Power Cord Locate the leftmost available module slot.
Page 248 Slide the 2-Line/5-Voice Terminal Module slowly into the slot until it is properly seated (Figure 5). 2-Line/5-Voice Terminal Module Faceplate Figure 5. Inserting the Module Close the faceplate. Install the two 7-foot line cords and the 3-1/2 foot terminal cords sup- plied with the control unit.
Page 249 Index NOTE: Pages within the individual trouble sections are numbered in an unusual way to make this manual easy to update. In page number A1-4, for instance, the A indicates the section—“A. Trouble on One Telephone.” The 1 indicates the first trouble category within that section—Ringing.
Page 250 3016: and 3070 (61320) Models 1030 and 3070 Control Unit 3017: Installation Kit 3018: Diagnostics Module for Models 1030 and 3070 (included under Diagnostics Module tab divider) 3019: (Z129A) Ring Generator Unit (61351) 3021: (510C) Model 1030 Expansion Unit (61301)
Page 251 3031: (Z116A) Control Unit Wall-Mounting Kit for Models 1030 and 3070 (61360) 3032: (Z7308 H01B) Attendant Console for Models 1030 and 3070 (3162) 3033: Modjack-to-Modjack Adapter (Z600A) 3034: Modjack-to-Cutdown Adapter (Z601A) 3038: Z609A 4-Way Modjack Adapter 3039: (Z185A1) Feature Module 1...
Page 252 Facsimile machine, 17 Feature symptoms (trouble on one telephone) administrator cannot restrict outside calls, A5-6 attendant cannot program intercom Auto Dial feature, A5-7 cannot conference a call, A5-4 cannot put a call on hold, A5-8 cannot retrieve a held call, A5-4 cannot retrieve the first outside call when setting up a conference, A5-10 Do Not Disturb feature does not work, A5-8...
Page 253 A7-3 voice terminal accessory suddenly fails, A7-4 voice terminal suddenly fails, A7-4 Miscellaneous symptoms (trouble on several telephones) MERLIN system interferes with television reception, B8-3 outside call is dropped during conversation, B8-4 Modular Plug, CIB 2860 Modems, 17...
Page 254 Off-premises telephone Off-Premises Telephone Interface (Type C), 13, 14 off-premises telephone has no dial tone and cannot receive calls, A2-8 off-premises telephone rings after being placed on hook, A2-8 off-premises user hears intercom dial tone but cannot place a call, A2-4 Pins, control unit, 5 Ring Generator Unit, 18, CIB 3019 Ringing symptoms (trouble on one telephone)
Page 255 Troubles. See Symptoms or symptom categories (Ringing, Dialing, Lights, etc.) Voice terminal Attendant Intercom Selector, 18, CIB 3026 5-Button Voice Terminal, 14, CIB 2852 functional overview, 14 10-Button Voice Terminal, 14, CIB 2853 34-Button Deluxe Voice Terminal, 14, 20, CIB 3000 34-Button Voice Terminal, 14, CIB 2865 Voice Terminal Module, 12 Voice Terminal Power Supply, 17...

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