Avaya CallPilot 201i Manuals

Manuals and User Guides for Avaya CallPilot 201i. We have 2 Avaya CallPilot 201i manuals available for free PDF download: Hardware Installation, Maintenance And Diagnostics

Avaya CallPilot 201i Hardware Installation (134 pages)

Brand: Avaya | Category: Server | Size: 3.96 MB

Table of Contents
3
Avaya Callpilot ® 201I Server Hardware Installation December 2010
7
Chapter 1: Customer Service

9
Chapter 2: About the 201I Server

11
- In this Chapter
  11
- 201I Server Description
  11
- Introduction
  11
- Customer Documentation Map
  11
- Primary Components
  14
- Faceplate
  15
- Environmental Specifications
  18
- Network Connectivity
  19
- Introduction
  19
- Sample Network Setup: Meridian 1 Switch
  19
- Sample Network Setup: Communication Server 1000
  20
- Callpilot Avaya Server Subnet and ELAN Subnet Setup
  21
- Network Requirements
  22
- Multi I/O Cable Description
  22
- Peripheral Connectivity
  24
- Introduction
  24
- Faceplate Connections
  24
- Monitor, Keyboard, and Mouse
  25
- MPC-8 Card
  25
- SCSI Connections
  25
- Supported Peripheral Devices
  26
- CD-ROM Drive (NTRH9037)
  26
- Tape Drive (NTRH9038)
  26
- Modem
  26
- 10Base-T Ethernet Hub or Switch
  27
- Monitor, Keyboard, and Mouse
  27
Chapter 3: Preparing for Installation

29
- In this Chapter
  29
- Installation Overview
  29
- Introduction
  29
- Before You Begin
  29
- Installation Checklist
  30
- Unpacking and Inspecting the 201I Server
  32
- Introduction
  32
- To Inspect the 201I Server for Shipping Damage
  33
- What to Do if Components Are Missing or Damaged
  34
- What Is Next
  34
- Switch and Network Requirements
  34
- Introduction
  34
- Meridian 1 or Communication Server 1000 Slot Requirements
  34
- Meridian 1 I/O Panel Connections
  35
- Avaya Server Subnet and ELAN Subnet Requirements
  36
- What Is Next
  36
Chapter 4: Installing the 201I Server in a Large Meridian 1 System

37
- In this Chapter
  37
- Overview
  37
- Introduction
  37
- Meridian 1 I/O Panel Connections
  38
- Secondary Backplane Connector
  38
- Backplane (Tip and Ring) Cable
  38
- SCSI Cables
  39
- Repositioning the Secondary Backplane Connector
  39
- Introduction
  39
- Why You Must Move the Connector
  39
- Secondary Backplane Connector Description
  40
- Required Equipment
  41
- What Is Next
  43
- Installing the 201I Server in the Large Meridian 1 Switch
  43
- Introduction
  43
- What Is Next
  44
- Removing the Backplane (Tip and Ring) Cables
  44
- Introduction
  44
- Before You Begin
  45
- What Is Next
  47
- Installing the NTRH3501 Backplane Cable
  48
- Introduction
  48
- Backplane (Tip and Ring) Cable
  48
- Before You Begin
  49
- What Is Next
  50
- Installing the SCSI Cables for Meridian 1
  51
- Introduction
  51
- Cables You Need
  51
- What the Completed Installation Looks Like
  52
- Before You Begin
  53
- What Is Next
  55
Chapter 5: Installing the 201I Server in an Option 11C or Option 11C Mini

57
- In this Chapter
  57
- Installing the 201I Server in the Option 11C or Option 11C Mini Switch
  57
- Introduction
  57
- What Is Next
  60
- Section A: Installing Option 11C Cables
  60
- In this Section
  60
- Installing the Intermediate SCSI Cable for Option 11C
  60
- Introduction
  60
- Cable Description
  60
- What the Completed Installation Looks Like
  61
- Before You Begin
  62
- What Is Next
  64
- Section B: Installing Option 11C Mini Cables
  65
- In this Section
  65
- Installing the NTRH3502 SCSI Cable for Option 11C Mini
  65
- Introduction
  65
- What the Completed Installation Looks Like
  65
- Before You Begin
  66
- What Is Next
  70
- Installing Cables on the Back of the Option 11C Mini Cabinet
  71
- Introduction
  71
- What Is Next
  73
Chapter 6: Installing the 201I Server in the Avaya Communication Server 1000 System

75
- In this Chapter
  75
- Communication Server 1000 Description
  75
- Introduction
  75
- Call Server
  76
- Media Gateway and Media Gateway Expansion
  77
- Card Slots
  77
- Back Panel Connectors
  77
- Communication Server 1000 Software
  79
- Administration Software
  79
- Communication Server 1000 Documentation
  80
- Removing the Media Gateway or Media Gateway Expansion Cover
  80
- Introduction
  80
- What Is Next
  82
- Installing the 201I Server
  82
- Introduction
  82
- Before You Begin
  83
- What Is Next
  84
- Installing the NTRH3502 SCSI Cable for Communication Server 1000
  85
- Introduction
  85
- CD-ROM and Tape Drive Cabling Diagram
  85
- Before You Begin
  86
- What Is Next
  88
- Replacing the Media Gateway or Media Gateway Expansion Cover
  88
- Introduction
  88
- To Replace the Inside Front Cover Plate
  88
- What Is Next
  90
- Connecting Cables to the Communication Server 1000 System
  91
- Introduction
  91
- What Is Next
  93
Chapter 7: Preparing Peripheral Devices

95
- In this Chapter
  95
- Overview
  95
- Introduction
  95
- Supported SCSI Devices
  95
- DIP Switches, SCSI ID, and SCSI Device Termination Settings
  96
- Setting the Modem DIP Switches
  96
- Introduction
  96
- To Set the Modem DIP Switches
  97
- Setting the CD-ROM Drive SCSI ID and DIP Switches
  98
- Introduction
  98
- To Set the CD-ROM Drive SCSI ID
  98
- To Set the CD-ROM Drive DIP Switches
  99
- What Is Next
  100
- Setting the Tape Drive SCSI ID
  100
- Introduction
  100
- To Set the Tape Drive SCSI ID
  100
- Setting SCSI Device Termination
  101
- Introduction
  101
- Supported Daisy Chain Connection Scenarios
  101
- Meridian 1
  102
- Option 11C, Option 11C Mini
  102
- Communication Server 1000
  103
- To Set Device Termination
  104
- What Is Next
  105
Chapter 8: Connecting Peripheral Devices to the 201I Server

107
- In this Chapter
  107
- Overview
  107
- Introduction
  107
- Connecting the 201I Server to the Network
  107
- Connecting Peripheral Devices
  108
- MPC Cards
  108
- CD-ROM and Tape Drives
  108
- Monitor, Keyboard, and Mouse
  108
- Modem
  109
- 201I Server Faceplate and Peripheral Device Connectors
  109
- Starting the 201I Server
  110
- Before You Begin
  110
- Installing the Mpcs
  110
- Introduction
  110
- Correct Card Insertion
  111
- What Is Next
  112
- Installing the Monitor, Keyboard, and Mouse
  113
- Introduction
  113
- Hardware Requirement
  113
- PS/2 Extension Cable
  113
- What Is Next
  114
- Connecting the CD-ROM and Tape Drives
  114
- Introduction
  114
- Before You Begin
  115
- Selecting the Procedure for Your Switch
  115
- To Connect the CD-ROM and Tape Drives to the 201I Server (Meridian 1)
  116
- What Is Next
  121
- Connecting the 201I Server to the Switch, ELAN Subnet , and Avaya Server Subnet
  121
- Introduction
  121
- What Is Next
  123
- Connecting the Modem
  124
- Introduction
  124
- Required Equipment
  124
- What Is Next
  126
- Completing the Installation
  126
- Introduction
  126
- To Complete the Installation and Start the 201I Server
  126
- What Is Next
  127
Index

129

Avaya CallPilot 201i Maintenance And Diagnostics (118 pages)

Brand: Avaya | Category: Server | Size: 2.85 MB

Table of Contents
3
Chapter 1: Customer Service

9
Chapter 2: About this Guide

11
- In this Chapter
  11
- Maintenance and Diagnostics Overview
  11
- Introduction
  11
- Who Should Read this Guide
  11
- Resolving System Problems
  12
- Preparing for Hardware or Software Maintenance
  12
- Performing Hardware Maintenance
  12
- Rebuilding the Callpilot System
  12
- Resolving System Problems
  13
- Introduction
  13
- Using this Guide
  13
- Using the Callpilot Administrator's Guide
  14
- Using the Callpilot Troubleshooting Guide
  14
- Replacing Hardware Components
  14
- Introduction
  14
- Approved Replacement Parts
  15
- Preparing for Maintenance Activities
  15
- Reference Documents
  15
Chapter 3: Troubleshooting Your Avaya Callpilot® System

19
- In this Chapter
  19
- Overview
  19
- Introduction
  19
- Leds and HEX Display on the 201I Server Faceplate
  20
- Startup Sequence and Diagnostic Codes
  20
- Section A: LED and HEX Displays
  20
- In this Section
  20
- Status Leds and HEX Display Location
  21
- Interpreting the Power Status LED
  22
- Introduction
  22
- Power Status LED Functions
  22
- Power Status LED Indications
  22
- Interpreting the MPC Slot Leds
  23
- Introduction
  23
- MPC Slot LED Functions
  23
- MPC Slot LED Indications
  24
- Interpreting the Network and Drive Activity Leds
  24
- Introduction
  24
- Network LED States
  25
- IDE Drive LED States
  25
- SCSI Device LED States
  25
- Interpreting the HEX Display
  26
- Introduction
  26
- HEX Display Codes
  26
- Section B: Startup Diagnostics
  28
- In this Section
  28
- Startup Diagnostic Codes
  28
- Introduction
  28
- Critical Startup Diagnostic Codes
  29
- Non-Critical Operating System and Switch Diagnostic Codes
  29
- P:XX Failure Codes
  31
- Startup Sequence Description
  31
- Introduction
  31
- Troubleshooting Startup Problems
  33
- Introduction
  33
Chapter 4: Using the Operating System Online Diagnostic Tools

35
- In this Chapter
  35
- Overview
  35
- Introduction
  35
- Operating System Event Viewer
  35
- Operating System Diagnostics
  36
- TCP/IP Diagnostics
  36
- Viewing Event Logs
  36
- Introduction
  36
- Types of Event Logs
  37
- Where to Get more Information
  37
- Using TCP/IP Diagnostic Tools
  40
- Introduction
  40
- The Ipconfig Command
  40
- Ipconfig Default
  40
- Ipconfig Command Syntax
  40
- The Ping Command
  41
- Ping Command Syntax
  41
- The Tracert Command
  42
- How Tracert Works
  42
- Tracert Syntax
  43
- Tracert Parameters
  43
- The Arp Command
  44
- Arp Command Syntax
  44
- The Nbtstat Command
  45
- Nbtstat Command Syntax
  45
- The Netstat Command
  46
- Netstat Command Syntax
  46
Chapter 5: Using Callpilot Manager to Monitor Hardware

49
- In this Chapter
  49
- Understanding Fault Management
  50
- Introduction
  50
- Event Processing
  50
- Alarm Notification
  50
- Section A: Tools for Isolating and Fixing Hardware Problems
  51
- In this Section
  51
- Overview
  51
- Introduction
  51
- Component Dependencies
  51
- Detecting Hardware Problems
  52
- Alarm Monitor
  52
- Introduction
  52
- About Alarms
  53
- See also
  53
- Event Browser
  54
- Introduction
  54
- About Events
  54
- See also
  55
- Maintenance Page
  55
- Introduction
  55
- More Information
  55
- Channel and Multimedia Monitors
  55
- Disabling Call Channels
  56
- Running Diagnostics on Call Channels
  56
- Section B: Working with the Maintenance Page
  56
- In this Section
  56
- Introducing the Maintenance Page
  57
- Introduction
  57
- What the Maintenance Page Provides
  57
- Maintenance Activities for each Component
  58
- Viewing Component States
  59
- Introduction
  59
- Component States
  59
- Alert Icons
  60
- Starting and Stopping Components
  61
- Introduction
  61
- Stop Versus Courtesy Stop
  61
- Courtesy Stop
  62
- Stop
  62
- Components that Can be Started and Stopped
  62
- Running Integrated Diagnostics
  64
- Introduction
  64
- Before You Begin
  64
- Components that Have Diagnostic Tests Available
  64
- Diagnostic Tests Available for each Component
  65
- If a Diagnostic Test Fails or Cannot be Run
  65
- Viewing the Last Diagnostic Results
  67
- Introduction
  67
- Last Diagnostic Results
  69
- Section C: Working with the Multimedia and Channel Monitors
  70
- In this Section
  70
- Working with the Multimedia Monitor
  70
- Introduction
  70
- Working with the Channel Monitor
  71
- Introduction
  71
Chapter 6: Using Avaya Callpilot® System Utilities

75
- In this Chapter
  75
- Overview
  75
- Introduction
  75
- Accessing the System Utilities
  76
- Diagnostics Tool
  76
- Introduction
  76
- To Access the Diagnostics Tool
  76
- To Enable Startup Diagnostics
  77
- To Disable Startup Diagnostics
  77
- PEP Maintenance Utility
  78
- Introduction
  78
- To Access the PEP Maintenance Utility
  78
- Session Trace
  79
- Introduction
  79
- To Access the Session Trace Tool
  79
- To Find a Session
  80
- Session Type Information
  82
- System Monitor
  85
- Introduction
  85
- To Access the System Monitor
  85
- About the Channel Monitor Tab
  85
- Callpilot Services
  86
- Dsps
  87
- DS30X Links
  87
- About the System Info Tab
  88
- About the Legend/Help Tab
  88
Chapter 7: Performing Hardware Maintenance and Mechanical Assembly

91
- In this Chapter
  91
- Overview
  91
- Introduction
  91
- Equipment Required
  92
- Before You Begin
  92
- Removing the Server from the Switch
  92
- Introduction
  92
- Equipment Required
  93
- What Is Next
  93
- Replacing the Server
  93
- Introduction
  93
- 201I Server Component Diagram: Exploded View
  94
- 201I Server Component Diagram: Complete Assembly
  95
- Legend
  96
- Replacing the IDE Hard Drive
  97
- Introduction
  97
- Equipment Required
  97
- Before You Begin
  98
- Hard Drive Assembly Diagram
  98
- What Is Next
  108
- Replacing the Software Feature Key
  108
- Introduction
  108
- Equipment Required
  108
- Before You Begin
  108
- Replacing Multimedia Processing Cards
  110
- Introduction
  110
- Supported MPC-8 Card Versions
  110
- What the MPC-8 Card Looks Like
  110
- Correct Card Insertion
  111
- Location of MPC Slots
  112
Index

115

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Avaya CallPilot 201i Manuals

Avaya CallPilot 201i Hardware Installation (134 pages)

Table of Contents

Chapter 1: Customer Service

Chapter 2: About the 201I Server

Chapter 3: Preparing for Installation

Chapter 4: Installing the 201I Server in a Large Meridian 1 System

Chapter 5: Installing the 201I Server in an Option 11C or Option 11C Mini

Chapter 6: Installing the 201I Server in the Avaya Communication Server 1000 System

Chapter 7: Preparing Peripheral Devices

Chapter 8: Connecting Peripheral Devices to the 201I Server

Index

Avaya CallPilot 201i Maintenance And Diagnostics (118 pages)

Table of Contents

Chapter 1: Customer Service

Chapter 2: About this Guide

Chapter 3: Troubleshooting Your Avaya Callpilot® System

Chapter 4: Using the Operating System Online Diagnostic Tools

Chapter 5: Using Callpilot Manager to Monitor Hardware

Chapter 6: Using Avaya Callpilot® System Utilities

Chapter 7: Performing Hardware Maintenance and Mechanical Assembly

Index

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