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Working with the Multimedia Monitor
The Multimedia Monitor shows the status of multimedia channels. The multimedia channels
are the DSP ports that process the calls. They are the voice, fax, and speech recognition
channels.
To view or work with multimedia channel states
1. Run CallPilot Manager and log on.
2. In CallPilot Manager, click Maintenance > Multimedia Monitor.
3. Do one of the following:
4. Click Courtesy Stop or Start as required.
Avaya CallPilot® 1005r Server Maintenance and Diagnostics
• diagnostic result: pass or fail
• the date and time the test was completed
Result: The Multimedia Monitor screen appears, showing the channels associated
with each DSP.
Note:
For an explanation of the channel states, see the CallPilot Manager online Help.
IF you want to stop or start
all of the channels associated with a
DSP
only one or several channels that are
associated with a DSP
Result: If you click Courtesy Stop or Start, you are asked to confirm the Courtesy
Stop or Start. Click OK.
The selected channels change to off-duty or idle status, according to the action you
chose.
Note:
If the buttons are not available, wait a few seconds for the screen to refresh.
Working with the Multimedia Monitor
THEN
select the check box to the left of the
DSP that you want to stop or start.
Repeat this step for each DSP.
select the check box for each channel
that you want to stop or start.
December 2010
57
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