Table of Contents
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Chapter 1: Customer service....................................................................................................9
Getting technical documentation.......................................................................................................................9
Getting product training.....................................................................................................................................9
Getting help from a distributor or reseller..........................................................................................................9
Getting technical support from the Avaya Web site........................................................................................10
Chapter 2: Outlining maintenance and diagnostics activities............................................11
In this chapter..................................................................................................................................................11
1005r server features......................................................................................................................................11
Front control panel and features......................................................................................................................11
Back panel controls and features....................................................................................................................12
Maintenance and diagnostics overview..........................................................................................................14
Replacement parts..........................................................................................................................................14
Preparing for maintenance activities...............................................................................................................15
Customer Documentation Map.......................................................................................................................15
Chapter 3: Troubleshooting your Avaya CallPilot® system................................................19
In this chapter..................................................................................................................................................19
Startup diagnostics overview..........................................................................................................................19
Types of startup diagnostics............................................................................................................................19
Basic hardware check.....................................................................................................................................20
Power-On Self-Test diagnostics......................................................................................................................21
Interpreting POST diagnostics........................................................................................................................22
POST beep codes...........................................................................................................................................22
Interpreting BIOS error messages..................................................................................................................23
BIOS error messages......................................................................................................................................23
When a processor in the 1005r server is disabled..........................................................................................25
What to do when the server fails to boot into service......................................................................................25
Interpreting hard drive LEDs...........................................................................................................................26
Performing a hardware shutdown...................................................................................................................26
Chapter 4: Using Windows online diagnostic tools.............................................................27
In this chapter..................................................................................................................................................27
Overview.........................................................................................................................................................27
Viewing event logs..........................................................................................................................................28
Types of Windows event logs..........................................................................................................................28
Using TCP/IP diagnostic tools.........................................................................................................................31
The ipconfig command....................................................................................................................................31
ipconfig default................................................................................................................................................31
ipconfig command syntax................................................................................................................................31
The ping command.........................................................................................................................................32
Ping command syntax.....................................................................................................................................32
The tracert command......................................................................................................................................33
How tracert works...........................................................................................................................................34
Tracert syntax..................................................................................................................................................34
Tracert parameters..........................................................................................................................................34
The arp command...........................................................................................................................................35
ARP command syntax.....................................................................................................................................35
ARP command parameters.............................................................................................................................36
Avaya CallPilot® 1005r Server Maintenance and Diagnostics
Contents
December 2010
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