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Troubleshooting your Avaya CallPilot® system
4. Retrieve the system event log. Refer to
5. Refer to the Troubleshooting Guide (NN44200-700) for other suggestions. If you
To determine why CallPilot fails to come into service
If CallPilot fails to come into service, follow these steps:
1. Make a note of any diagnostic codes.
2. Press the power switch to restart the server.
3. View the diagnostic codes for failures during the boot sequence.
4. View the event logs. For instructions, see
5. Refer to the Troubleshooting Guide (NN44200-700) for other suggestions. If you
Interpreting hard drive LEDs
Refer to L and M in
LEDs for drive 0 and drive 1.
Green/blinking green
Amber
Red
Performing a hardware shutdown
If you cannot shut the server down using Windows, press the power switch on the front panel
and hold it in for more than 1 second. The server saves all system data and then powers off.
26
Avaya CallPilot® 1005r Server Maintenance and Diagnostics
drive
on page 127.
still cannot determine the cause of the startup failure, call your Avaya technical
support representative.
still cannot determine the cause of the startup failure, call your Avaya technical
support representative.
Figure 3: 1005r front panel.
LED color
To save system event logs to a USB media
Viewing event logs
on page 20 for the location of the hard drive
Hard drive status
Normal
Critical but recoverable condition. Often
during a controlled condition such as a RAID
split.
Failure. This LED color is a major event, and
the server must be attended to immediately.
on page 28.
December 2010
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