Maintenance And Diagnostics Overview; Replacement Parts - Avaya CallPilot 1005r Maintenance And Diagnostics

Outlining maintenance and diagnostics activities

Maintenance and diagnostics overview

The maintenance and diagnostic activities discussed in this guide are divided into two groups of
activities:
• troubleshooting and diagnostics (identifying the cause of system problems and resolving
them)
• performing hardware maintenance
This guide is for administrators, technicians, and engineers responsible for maintaining an
Avaya CallPilot® server. This guide assumes that you have basic computing skills and are
familiar with the necessary safety procedures.
If you cannot resolve your system problems with the resources described in this guide, you
can also refer to the Troubleshooting Reference Guide (NN44200-700).
Note:
Avaya continually updates the Troubleshooting Guide. Updates are available at
www.avaya.com/support.
For information about restarting, shutting down, and powering up the CallPilot server, see the
Installation and Configuration Task List (NN44200-306). You can be asked to perform one or
more of these tasks while maintaining your server.
Your Avaya CallPilot server comes preinstalled with the Windows operating system and
CallPilot server software. If your CallPilot server no longer functions because of a software
problem, you may need to reinstall the CallPilot software or rebuild the system.
Note:
If you load the firmware on the server, both power supplies and hard drives must be
connected and the hard drives must be online. If a failure occurs on any of these components
it is not reported by the server LEDs or by ISM.

Replacement parts

Before replacing any parts on your server, refer to the Avaya product catalog for the part codes.
Caution:
Risk of system damage
The use of parts that are not supplied by Avaya can cause serious system problems or void
your Avaya warranty.
14 Avaya CallPilot® 1005r Server Maintenance and Diagnostics December 2010