Viewing Event Logs; Types Of Windows Event Logs - Avaya CallPilot 1005r Maintenance And Diagnostics

Using Windows online diagnostic tools

Viewing event logs

If one or more messages appear on the monitor during the server startup cycle, use the
following diagnostic tools to determine what event or fault occurred.
• Hardware system event log
• Windows Event Viewer on the 1005r server
• Avaya CallPilot Event Browser or Alarm Monitor in CallPilot Manager
Note:
The Event Browser and Alarm Monitor include online Help for events to help you resolve
the problem. If you cannot log on to the CallPilot system using a Web browser due to server
problems, then use the Windows Event Viewer.
You can view the Hardware system event log from ISM, or by booting from the CallPilot image
DVD and selecting the system event log from the menu.
If the server does not boot up, use the Avaya CallPilot Image Utilities on the DVD to view
system event logs. Refer to

Types of Windows event logs

Three types of event logs are available from the Windows Event Viewer, as follows:
System
Security
Application
To use the operating system Event Viewer
1. Click Start > Programs > Administrative Tools > Event Viewer.
28 Avaya CallPilot® 1005r Server Maintenance and Diagnostics
Using system event logs
Log type
Result: The Event Viewer window appears.
on page 126.
Description
Logs events by Windows components, including
RRAS or other Windows services.
Logs security events, such as logons, logoffs, and
illegal access. This option is available to users with
Administrative access.
Logs events by application, such as database file
errors.
December 2010