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Other indications of a hardware problem include the following:
• user complaints
• call processing difficulties, such as busy signals, static, dropped calls, connection
problems, and cross talk (hearing other conversations)
• system administrator logon difficulties
• alert icons on the Maintenance screen
Alarm Monitor
Use the Alarm Monitor to investigate one or more raised alarms.
About alarms
Alarms are warnings generated by events. Alarms communicate the same information as
events. However, alarms are reported in the Alarm Monitor instead of the Event Browser and
are managed differently than events:
• Alarms appear in the Alarm Monitor for Minor, Major, and Critical events (not Information
events). All events can be reported in the Event Browser (depending on the filtering criteria
defined in the Event Browser).
• The first time an event occurs, it generates an alarm that appears in the Alarm Monitor.
If the same event continues to occur, a new alarm is not generated. Instead, the time and
date assigned to the original generated alarm is updated.
• Alarms can be cleared from the Alarm Monitor, but the event that generated the alarm is
not cleared from the event log or the Event Browser.
Each alarm in the Alarm Monitor has Help text that often provides a solution to the problem. If
the solution is not apparent, use the Event Browser or the Maintenance screen to further
investigate the problem.
To investigate using the Alarm Monitor
1. Run CallPilot Manager and log on.
2. In CallPilot Manager, click System > Alarm Monitor.
3. Click the Event Code for the first Critical or Major alarm.
4. Review the description and recovery action.
Avaya CallPilot® 1005r Server Maintenance and Diagnostics
Result: The Alarm Monitor screen appears.
Result: A description of the event appears in a new Web browser window.
Alarm Monitor
December 2010
45
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