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Diagnostic tests available for each component
The diagnostic tests that are available for each component are listed in the Diagnostic section
of the Maintenance screen. To view the list of diagnostic tests for a particular component, click
the component in the component tree.
If a diagnostic test fails or cannot be run
If a warning message appears, you cannot run the diagnostic test because a prerequisite
condition has not been met. If a diagnostic test fails, a message appears in a new browser
window.
In both cases, check the Alarm Monitor to determine the reason and the appropriate action to
take.
If the Alarm Monitor and Event Browser do not provide a solution to a hardware problem, you
may need to replace or service a component. If the problem is with a component that is not
replaceable because it is not a physical entity (such as the Time Switch), you must either
replace its parent component or contact your Avaya technical support representative,
depending on the component.
To run a diagnostic test
1.
2. In CallPilot Manager, click Maintenance > Maintenance Admin.
3. Click the plus sign (+) beside the CallPilot server to expand the component tree.
4. Continue clicking the plus signs (+) until the component you want to work with is
5. Click the hardware component for which you want to run diagnostics with.
6. Scroll down to the Maintenance section, and ensure that the component is out of
7. Scroll down to the Diagnostics section.
Avaya CallPilot® 1005r Server Maintenance and Diagnostics
Important:
Avaya recommends that you courtesy stop rather than stop a component if
possible. For instructions, see
Run CallPilot Manager and log on.
Result: The Maintenance screen appears.
visible.
Result: The Maintenance screen refreshes to show details about the component.
service.
Diagnostic tests available for each component
Starting and stopping components
on page 51.
December 2010
55
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