Avaya CallPilot 703t Manuals

Manuals and User Guides for Avaya CallPilot 703t. We have 2 Avaya CallPilot 703t manuals available for free PDF download: Maintenance And Diagnostics, Hardware Installation

Avaya CallPilot 703t Maintenance And Diagnostics (184 pages)

Brand: Avaya | Category: Server | Size: 3.39 MB

Table of Contents
5
Chapter 1: Customer Service

11
Chapter 2: About this Guide

13
- In this Chapter
  13
- Maintenance and Diagnostics Overview
  13
- Replacement Parts
  13
- Preparing for Maintenance Activities
  14
- Customer Documentation Map
  14
Chapter 3: Troubleshooting Your Avaya Callpilot® System

19
Chapter 4: Using Windows Online Diagnostic Tools

35
- In this Chapter
  35
- Overview
  35
- Operating System Event Viewer
  35
- TCP/IP Diagnostics
  36
- Chkdsk Utility
  36
- Viewing Event Logs
  36
- Types of Event Logs
  37
- To Use the Operating System Event Viewer
  37
- Using TCP/IP Diagnostic Tools
  39
- The Ipconfig Command
  40
- Ipconfig Default
  40
- Ipconfig Command Syntax
  40
- To Run the Ipconfig Command from Windows
  40
- The Ping Command
  41
- Ping Command Syntax
  41
- To Run the Ping Command from Windows
  41
- The Tracert Command
  42
- How Tracert Works
  42
- Tracert Syntax
  42
- To Run the Tracert Command from Windows
  43
- The Arp Command
  43
- Arp Command Syntax
  43
- To Run the Arp Command from Windows
  44
- The Nbtstat Command
  45
- Nbtstat Command Syntax
  45
- To Run the Nbtstat Command from Windows
  46
- The Netstat Command
  46
- Netstat Command Syntax
  46
- To Run the Netstat Command from Windows
  47
- Using the Chkdsk Utility
  47
- Chkdsk Utility Syntax
  47
- To Run the Chkdsk Utility from Windows
  48
Chapter 5: Using Serial Port Diagnostic Tools

49
Chapter 6: Using Callpilot Manager to Monitor Hardware

57
- In this Chapter
  57
- Understanding Fault Management
  57
- Event Processing
  58
- Alarm Notification
  58
- Component Dependencies
  58
- Detecting Hardware Problems
  59
- Alarm Monitor
  59
- About Alarms
  59
- To Investigate Using the Alarm Monitor
  60
- Event Browser
  60
- About Events
  60
- To Investigate Using the Event Browser
  61
- Channel and Multimedia Monitors
  61
- Disabling Call Channels
  62
- The Maintenance Page
  62
- What the Maintenance Page Provides
  62
- Maintenance Activities for each Component
  63
- Viewing Component States
  64
- Component States
  64
- Alert Icons
  65
- To View the State of a Hardware Component
  65
- Starting and Stopping Components
  66
- Stop Versus Courtesy Stop
  66
- Courtesy Stop
  66
- Stop
  67
- Components that Can be Started and Stopped
  67
- To Start or Stop a Component
  67
- Running Integrated Diagnostics
  68
- Before You Begin
  69
- Diagnostic Tests Available for each Component
  69
- Components that Have Diagnostic Tests Available
  69
- If a Diagnostic Test Fails or Cannot be Run
  69
- To Run a Diagnostic Test
  70
- Viewing the Last Diagnostic Results
  71
- To View the Last Diagnostics Result
  71
- Working with the Multimedia Monitor
  72
- To View or Work with Multimedia Channel States
  72
- Working with the Channel Monitor
  73
- To View or Work with Call Channel States
  73
Chapter 7: Using Avaya Callpilot® System Utilities

75
- In this Chapter
  75
- Overview
  75
- Accessing the System Utilities
  76
- Diagnostics Tool
  76
- To Access the Diagnostics Tool
  76
- To Enable Startup Diagnostics
  76
- To Disable Startup Diagnostics
  77
- PEP Maintenance Utility
  77
- To Access the PEP Maintenance Utility
  77
- To View a List of All Installed Peps
  77
- Session Trace
  78
- To Access the Session Trace Tool
  78
- To Find a Session
  79
- System Monitor
  79
- To Access the System Monitor
  80
- Channel Monitor Tab
  80
- Callpilot Services
  81
- Dsps
  82
- DS30X Links
  82
- System Info Tab
  82
- Legend/Help Tab
  83
Chapter 8: Replacing Basic Chassis Components

85
Chapter 9: Replacing Media Drives

105
- SCSI and IDE Drive Cabling
  105
- Cabling Diagram
  105
- Replacing a Faulty Hard Drive
  106
- Hard Drive Description
  107
- SCSI Drive Cabling
  107
- Hard Drive Configuration
  107
- Filler Panels and EMI Shields
  108
- To Remove a Hard Drive from the Server
  109
- To Install the Hard Drive
  111
- Replacing the Tape Drive
  113
- Filler Panels and EMI Shields
  113
- Tape Drive Configuration
  113
- To Remove the Tape Drive
  114
- To Install a Replacement Tape Drive
  115
- Replacing the CD-ROM Drive
  117
- To Remove the CD-ROM Drive
  117
- To Install a Replacement CD-ROM Drive
  118
- Replacing the Floppy Disk Drive
  119
- To Remove the Floppy Disk Drive
  120
- To Install a Replacement Floppy Disk Drive
  121
Chapter 10: RAID Operations

125
- In this Chapter
  125
- RAID Overview
  125
- RAID Configuring and Splitting
  125
- Verifying the RAID Firmware
  126
- To Verify the RAID Firmware Version
  126
- To Upgrade or Downgrade the RAID Firmware
  127
- Configuring RAID Using LSI Elite 1600 Controller and Ctrl+M
  128
- To Configure an LSI Elite 1600 RAID System
  128
- Replacing the LSI1600 or LSI320-2 Card with LSI320-2
  130
- Verifying Consistency on the Drives
  131
- To Perform a Consistency Check
  132
- RAID Splitting
  132
- Full Data Backup
  133
- To Split the RAID
  133
- Perform a Callpilot Software Upgrade
  134
- To Synchronize the RAID after a Successful Upgrade
  134
- To Synchronize RAID after an Unsuccessful Upgrade
  135
- Task Summary for Configuring RAID
  136
- Task Summary for RAID Splitting
  137
Chapter 11: Replacing or Adding Voice Processing Boards

141
- In Thischapter
  141
- DSP Numbering and Location
  141
- DSP Numbering on MPB96 Boards
  141
- Replacing MPB96 Boards
  142
- Requirements
  143
- To Replace an MPB96 Board
  144
Chapter 12: Working with Dimms and the CPU

147
- In this Chapter
  147
- Replacing or Adding Baseboard Dimms
  147
- DIMM Sizes and Compatibility
  147
- To Remove Baseboard Dimms
  148
- To Install Baseboard Dimms
  149
- Replacing the CPU
  150
- CPU Replacement Package Contents
  150
- To Remove the Faulty CPU
  151
- To Install a New CPU
  154
Chapter 13: Working with the Avaya Callpilot® Server BIOS

161
- In this Chapter
  161
- Overview
  161
- BIOS Release
  161
- To Determine the BIOS Release
  161
- BIOS Settings
  162
- Main
  162
- Advanced
  163
- Security
  164
- Server
  164
- Boot
  165
- Updating and Configuring the BIOS
  166
- BIOS Update Availability
  166
- To Configure the BIOS
  166
- Recovering from Corrupted CMOS and BIOS
  167
- To Recover from a Corrupted CMOS
  168
Chapter 14: 703T Description Reference

171
- In this Appendix
  171
- Server Features
  171
- Front Panel Features
  172
- Rear Panel Diagram
  174
- Slot Assignments
  176
- Slot Definition and Numbering
  176
- IRQ Mapping Table
  177
Index

179

Avaya CallPilot 703t Hardware Installation (52 pages)

Brand: Avaya | Category: Server | Size: 1.13 MB

Table of Contents
5
Chapter 1: Customer Service

7
Chapter 2: 703T Server Description

9
- In this Chapter
  9
- Server Features
  9
- Server Dimensions
  9
- Environmental Specifications
  10
- Front Panel Features
  10
- Rear Panel Diagram
  12
- Slot Assignments
  14
- Slot Definition and Numbering
  15
- Network Connectivity
  15
- Sample Network Setup: Meridian 1
  16
- Sample Network Setup: Communication Server 1000
  16
- Switch Connectivity
  17
- LAN Connectivity
  17
- Network Requirements
  18
- Remote Access Connectivity
  18
- Supported Peripheral Devices
  18
- Reference Documents
  19
Chapter 3: Preinstallation Requirements

23
- In this Chapter
  23
- Installation Overview
  23
- Introduction
  23
- Installation Checklist
  24
- Conventions for Warnings
  25
- Unpacking the 703T Server
  26
- Introduction
  26
- To Unpack the Equipment
  26
- What Is Next
  27
- Removing the Side Cover
  27
- Introduction
  27
- To Remove the Side Panel
  27
- Inspecting the Server Interior
  29
- Introduction
  29
- To Inspect the Server Interior
  29
- Replacing the Side Cover
  30
- Introduction
  30
- To Replace the Side Cover
  30
- What Is Next
  31
- Installing the Chassis Feet
  31
- Introduction
  31
- To Install the Chassis Feet
  32
- What Is Next
  33
Chapter 4: Installing the Server and Connecting the Peripheral Devices

35
- In this Chapter
  35
- Installing the Server
  35
- To Install the Server
  35
- Preparing the Modem
  36
- Required Equipment
  36
- Modem DIP Switches
  36
- To Set the Modem DIP Switches
  37
- What Is Next
  38
- Connecting Peripherals to the Server
  39
- Rear Panel
  39
- To Connect the Mouse, Keyboard, and Monitor to the Server
  40
- To Connect the Modem to the Server
  41
- What Is Next
  41
- Connecting the Server to the ELAN Subnet
  42
- To Connect the Server to the ELAN Subnet (Meridian 1 or CS 1000 Only)
  42
- What Is Next
  43
- Connecting the Server to the Avaya Server Subnet (Optional)
  43
- To Connect the Server to the Avaya Server Subnet
  43
- What Is Next
  44
- Installing the Avaya Software Feature Dongle
  44
- Requirements
  45
- To Install the Software Feature Dongle
  45
- What Is Next
  46
- Connecting the Server to Power
  46
- Before You Begin
  46
- To Connect the Server to Power
  48
- To Start the Server
  48
Index

49
- Avaya Callpilot® 703T Server Hardware Installation December
  52

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Avaya CallPilot 703t Maintenance And Diagnostics (184 pages)

Table of Contents

Chapter 1: Customer Service

Chapter 2: About this Guide

Chapter 3: Troubleshooting Your Avaya Callpilot® System

Chapter 4: Using Windows Online Diagnostic Tools

Chapter 5: Using Serial Port Diagnostic Tools

Chapter 6: Using Callpilot Manager to Monitor Hardware

Chapter 7: Using Avaya Callpilot® System Utilities

Chapter 8: Replacing Basic Chassis Components

Chapter 9: Replacing Media Drives

Chapter 10: RAID Operations

Chapter 11: Replacing or Adding Voice Processing Boards

Chapter 12: Working with Dimms and the CPU

Chapter 13: Working with the Avaya Callpilot® Server BIOS

Chapter 14: 703T Description Reference

Index

Avaya CallPilot 703t Hardware Installation (52 pages)

Table of Contents

Chapter 1: Customer Service

Chapter 2: 703T Server Description

Chapter 3: Preinstallation Requirements

Chapter 4: Installing the Server and Connecting the Peripheral Devices

Index

Related Products

Avaya Categories