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The services listed under Service Name can be either running or in full service when CallPilot is
functioning optimally. If any CallPilot services are stopped, investigate the cause of this. Call
Avaya technical support for assistance.
Note:
While you can investigate any stopped services, some services are not critical. CallPilot can
continue to handle call processing even with some services stopped.
The critical services that are required for basic CallPilot call answering are listed in the following
table. For your reference, the equivalent names as they appear in the Windows Control Panel
are also listed.
CallPilot System Monitor
CTMS Server
Telephony (TAPI)
MCE SLEE
MCE Notification
MAS Notification
MAS CCR
MAS BCR
SQL Anywhere
MAS MltmediaCache
MAS MltmediaVol1
MAS MltmediaVol2 (TRP only)
MAS MltmediaVol3 (TRP only)
MAS Rsrc. Pckg. 1
DSPs
In the DSP pane, each DSP is represented in a separate row. Each box in the row is one DSP
channel or multimedia channel. Click the Legend/Help tab to view descriptions of the
multimedia channel icons.
Your 1005r server has either one or three MPB96 boards. Each MPB96 board has 12 DSP
sections embedded on the board.
Avaya CallPilot® 1005r Server Maintenance and Diagnostics
Windows Control Panel equivalent
CTMS Server
Telephony Services
CallPilot SLEE Service
CallPilot MWI Service
CallPilot Notification Service
CallPilot Call Channel Router
CallPilot Blue Call Router
Adaptive Server Anywhere -
%ComputerName%_SQLANY
CallPilot Multimedia Cache
CallPilot Multimedia Volume 1
CallPilot Multimedia Volume 102 (TRP only)
CallPilot Multimedia Volume 103 (TRP only)
CallPilot Resource Package1
DSPs
December 2010
65
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