5.11.2 Activating the Internal Syslog Viewer
The 'Message Log' screen displays Syslog debug messages sent by the gateway. You can
simply select the messages, and then copy and paste them into a text editor such as
Notepad. This text file (txt) can then be sent to AudioCodes Technical Support for
diagnosis and troubleshooting.
Note:
To activate the Message Log, take these 3 steps:
1.
In the 'General Parameters' screen (Protocol Management menu > Advanced
Parameters submenu > General Parameters option), set the parameter 'Debug
Level' (or ini file parameter GwDebugLevel) to 5 (refer to 'General Parameters' on
page 103). This parameter determines the Syslog logging level in the range 0 to 5,
where 5 is the highest level.
2.
Open the 'Message Log' screen (Status & Diagnostics menu > Message Log); the
'Message Log' screen is displayed and the log is activated.
3.
To clear the screen of messages, click the submenu Message Log again; the screen
is cleared and new messages begin appearing.
To de-activate the Message Log, take this step:
Close the screen by accessing any another screen.
SIP User's Manual
It's not recommended to keep a Message Log session open (even if the
window is minimized), for a prolonged period. This may cause the gateway to
overload. For prolong debugging use an external Syslog server (refer to the
SIP Series Reference Manual).
Figure 5-64: Message Log Screen
258
Mediant 1000
Document #: LTRT-83302