Product Support - Cisco D9054 Installation And Operation Manual

Product Support

Cisco provides its customers who have purchased support agreements with
telephone support from anywhere in the world. If you require technical telephone
assistance or product training support, or if you have any questions concerning
their Cisco product, you may contact the appropriate Customer Support Center
from those listed below. Charges may apply for customers without a current and
applicable product support agreement.
Programmers and
Broadcasters
Telcos and Cable Service
Providers
All Customers
All Customers
Customers who call a Customer Support Center are asked specific questions in
order to identify their needs. In this way, each call can be directed to the customer
support representative most experienced with their Cisco product. Customer
Support Centers also provide the following pre- and post-sales support services for
Cisco products.
Training Support
On and off-site training plus technical support services are available for purchase
both equipment operators and system administrators.
Warranty and Post-Warranty Support
Warranty and post-warranty support services are available to help customers
return Cisco products for service or repair.
Customer Responsibility
When returning equipment, the customer is solely responsible for equipment
packaging and transportation costs to the factory.
At the customer's request, Cisco will make reasonable efforts to provide warranty
service at the customer's premises, provided that the customer pays current field
service rates plus direct travel and accommodation expenses.
7-2
Customers
USA and Canada
Cisco Services
Europe
Asia
D9054 HDTV Encoder Intstallation and Operation Guide
Location
Toll-Free: 1.888.949.4786
+1.770.236.4786
dmn_support@cisco.com
Toll-Free: 1.800.722.2009
Local: 770.236.6900 (press 2
at the prompt)
customer-service@cisco.com
+32.56.445.155 or
+32.56.445.197
saemea-support@cisco.com
+852.2588.4746
saapac-support@cisco.com
Phone Number
4038938 Rev A