Contents About This Guide The Staging Process Overview ........................... 2 What Knowledge and Skills Do You Need? ................ 3 Download Methods ......................... 4 Install EMMs ..........................5 Staging Preparations Overview ..........................10 Verify DNCS System Configuration Settings ..............11 Set Up Environment Variables ..................... 12 Create EMM Directories .......................
Contents Copy the EMM File ........................ 58 Send the EMM File to the DNCS Using FTP ..............59 Extract the EMM File ......................60 Copy the TOC File ......................... 61 Load EMM Data ........................62 How to Stage DHCTs Overview ..........................68 DHCT Staging Flowchart .....................
Contents Appendix B Button Sequence for DHCT Functions Button Sequences ......................... 130 E940 Forced Download Button ..................131 Appendix C Setting Up Multiple Bootloader Carousels Overview ..........................134 Determine Available Bandwidth for Multiple Bootloaders ........... 136 Setting Up Multiple Bootloader Carousels ..............140 Adding a Bootloader Source to the DNCS ...............
About This Guide About This Guide Introduction This guide provides procedures for staging Explorer Digital Home ® Communications Terminals (DHCTs) and CableCARD™ modules for use in the Digital Broadband Delivery System (DBDS). Scope This guide provides an overview of the staging process, all the steps you must take to prepare your site for staging DHCTs, staging procedures and the most common staging processes, and presents the best practices based on our experience.
About This Guide Document Version This is the eighth release of this guide. In addition to minor text and graphic changes, the following table provides the technical changes to this document. Title Title Optimize Your System Performance for Added a chapter that contains information Downloads and Staging (on page 21) on optimizing your system performance Recommended Frequencies for Improved...
Chapter 1 The Staging Process Introduction Staging is the process that prepares a DHCT or CableCARD module to operate correctly on a cable service provider’s network. When a DHCT/CableCard is properly staged, it has all of the software and the authorization information that it needs to display programming and other data in the subscriber’s home.
Chapter 1 The Staging Process Overview Devices (DHCTs and CableCARD modules) that require staging include the following: Brand new units Field-return units: Devices that have been removed from the subscriber's home and returned to the service provider Return Material Authorization (RMA) units: Devices that the service provider ...
What Knowledge and Skills Do You Need? What Knowledge and Skills Do You Need? Before you stage DHCTs and CableCARD modules, you must be familiar with the basic operation of the devices and the features that are available to subscribers. Overall Staging Knowledge Before you stage devices, you should be familiar with these processes: Operation of the DNCS (particularly DHCT and CableCARD module loading...
Chapter 1 The Staging Process Download Methods There are two methods for installing client release software to devices in a DBDS environment: Code Version Table (CVT) download (for newer DHCTs and CableCARD modules). Operating System Manager (OSM) download (for older DHCTs). ...
Install EMMs Install EMMs There are four methods for installing authorization Entitlement Management Messages (EMMs) into DHCTs or CableCARD modules. This section describes each of those methods and describes how to prepare your system to perform each method. The following list provides the methods for installing authorization EMMs: ModifyDhctConfiguration ...
Chapter 1 The Staging Process DhctInstantHit The DhctInstantHit transaction, sometimes called an “instant hit,” initiates the transmission of all existing EMMs to the device. The DNCS and some billing systems can send an instant hit. During a DhctInstantHit, the DNCS transmits the EMMs for the device.
Install EMMs Fast Refresh List Requirements To use the Fast Refresh List, your system must support SR 2.2 or later. The capacity of the Fast Refresh List for SR 2.2 or later is 1,000 DHCTs. Note: You should work with your billing department to determine the number of DHCTs on the list, or manually clear the list if you need to stage more DHCTs in a 48-hour period than the Fast Refresh List capacity for your system release.
Chapter 2 Staging Preparations Introduction This chapter provides procedures that system operators must complete to prepare the DBDS for staging devices. In This Chapter Overview ....................10 Verify DNCS System Configuration Settings ........11 Set Up Environment Variables ............12 ...
Chapter 2 Staging Preparations Overview Before system personnel can begin to stage devices, there are some tasks that the system operator must perform. The following tasks prepare your DBDS to stage devices: Verify your DNCS system configuration settings Setting the environment variables (if your site plans to use instant hit, Fast ...
Verify DNCS System Configuration Settings Verify DNCS System Configuration Settings We recommend that you do not change the default DHCT and network signaling parameters in the DSM-CC portion of the DNCS System Configuration window when you stage DHCTs. Note: For more information on the DNCS System Configuration window and the recommended parameter settings for that window, refer to the Digital Network Control System Online Help for your system release.
Chapter 2 Staging Preparations Set Up Environment Variables Before you can stage devices, you must first set the environment variables for your DNCS in the /export/home/dncs/.profile file. Setting the environment variables lets you configure your system to support a staging option. If you are using the instant hit method, the Fast Refresh List method, or instastaging to stage devices, you must set the environment variables properly.
Set Up Environment Variables Setting Environment Variables for Instastaging Note: You should be familiar with using the UNIX vi editor before attempting this procedure. Use the UNIX vi text editor to open the /export/home/dncs/.profile file. Does the .profile file contain the HCTM_PROVISIONING_APP=1; export HCTM_PROVISIONING_APP line? ...
Chapter 2 Staging Preparations Create EMM Directories Creating an EMM File Directory You must create a directory for storing and extracting the EMM files if you are downloading the files using FTP. Note: You do not need to create this directory if you are loading the EMM files from a CD.
Set Up Default Packages for Instastaging Set Up Default Packages for Instastaging To use the default staging packages instastaging method, you must use the DNCS to identify the packages that comprise your default level of services. Note: See Staging DHCTs For Instastaging (on page 71) for more information on the process of staging DHCTs using instastaging.
Chapter 2 Staging Preparations Select the Default Staging Package box. Add the necessary segments and packages. Refer to the DNCS Online Help for more information. Click Save. Results: The DNCS saves the package information in the DNCS database and closes the Set Up Package window.
Set Up Service Disconnect Set Up Service Disconnect The Service Disconnect feature (also called Brick mode) lets you disable a DHCT. When a DHCT is in a service disconnect mode, the subscriber cannot view cable services. If you want to use the Service Disconnect feature at your site, you must create a Service Disconnect Avoidance package before you enable service disconnect.
Chapter 2 Staging Preparations Set Up the Staging Defaults The next task that you must perform is to set up all of the staging options that will be installed onto each DHCT. These options define the default operating parameters of the DHCT and include such options as: The RF output channel (3 or 4).
Install Software Install Software Install the Application Platform Release The next task that you must complete before you can stage DHCTs or CableCARD modules is to install the current application platform software onto the DNCS. Application platform software consists of the OS and ResApp software. The device must have both of these components to function properly.
Chapter 2 Staging Preparations Billing System Preparation Your billing system must be set up with the following parameters when the DHCT is scanned during staging: Admin StatusSet to either One-Way or Two-Way. DISSet to enabled. IPPV credit limitSet to a non-zero value. ...
Chapter 3 Optimize Your System Performance for Downloads and Staging Introduction Before you stage DHCTs or download software to DHCTs, it is very important that your system is in the best condition possible. This chapter includes recommendations for settings and procedures for changing settings that affect the performance of your system.
Chapter 3 Optimize Your System Performance for Downloads and Staging Overview Before you stage devices on your system, it is imperative that you have a healthy system. If you do not have a healthy system, the installation process could fail and disrupt service to your subscribers.
Recommendations to Improve Your Staging and Software Download Performance Recommendations to Improve Your Staging and Software Download Performance DNCS Settings for the CableCARD Server The parameters required for configuring the CableCARD server on the DNCS vary with each System Release. Refer to the following tables for the recommended parameters related to the release that is running on your system.
Chapter 3 Optimize Your System Performance for Downloads and Staging Field Recommended Value De-Authorization Time-out Period (days) Important: We recommend that you set this value to 30. If this value is too large, it could interfere with the total number of authorization entries that can be added to the podData file and could also interfere with the binding of the CableCARD module/host pairs.
Recommendations to Improve Your Staging and Software Download Performance Field Recommended Value Authorization Time-out Period (hours) Important: We recommend that you set this value to 2. Negative values are not permitted in this field. If you define a value greater than 2, be aware of the following issues: –...
Chapter 3 Optimize Your System Performance for Downloads and Staging The following fields apply to SR 4.2 and later, only. These fields are displayed in Set CableCARD MMI Copy Protection on the DNCS GUI screen. Field Recommended Value Display MMI for bi-directional Autobinding on: inactivated (checkmark not device (SR 4.2 and later, only) displayed)
Recommendations to Improve Your Staging and Software Download Performance Field Recommended Value MaxKeySessionPeriod SMode: 10 (decaseconds) (decaseconds for SMode) MMode: 10 (minutes) (minutes for MMode) Maximum Host Change Count Any number; default = 99 (unlimited) Allowed The maximum number of times that a CableCARD module is allowed to autobind with a different host.
Chapter 3 Optimize Your System Performance for Downloads and Staging Turn Off Inband SI System information (SI) is tuning data sent to CableCARD modules. The default configuration in the DNCS is to send SI as both inband and out-of-band data. This configuration is due to the way in which previous versions of DHCT software operated, and it has not been a requirement in recent years.
Recommendations to Improve Your Staging and Software Download Performance Delete Unused DHCT Types If you have previously deleted unused DHCT Types from your network, then you can skip this section and go to Running the listOSM Utility and Removing Unneeded Files (on page 30). If you have not previously deleted unused DHCT types from the network, you need to complete this procedure before going to Running the listOSM Utility and Removing Unneeded Files (on page 30).
If the version number is equal to or greater than the one listed in the matrix, go to step 5. If the version number is less than the one listed in the matrix, contact Cisco Services to receive the latest utility. Type one of the following, based on the system release you have installed: ...
If the version number is same as or later than the one listed in the matrix, go to step 4. If the version number is earlier than the one listed in the matrix, contact Cisco Services to receive the latest utility. Type one of the following, based on the system release you have installed: ...
Chapter 3 Optimize Your System Performance for Downloads and Staging Click Image. The Image List window opens. 10 Click the Downloadable Files tab. 11 Highlight a software file that is unused in the network, click File > Delete. Notes: The DHCT software files have file extensions of .rom (for 4250-series DHCTs) or .disk (for 8300-series DHCTs).
Recommendations to Improve Your Staging and Software Download Performance Verify the Download Directory Before you download the client application software from the FTP server, you must verify that the /export/home/dncs/download directory exists on your DNCS. If it does not, you need to create that directory. Follow these instructions to verify the existence of the download directory on your DNCS and to create it if it does not exist.
Chapter 3 Optimize Your System Performance for Downloads and Staging Recommendations to Improve Your Data Carousel Rate Operators of our DBDS have flexibility in managing both the content and the performance characteristics of their data carousels. This chapter provides background information and recommendations for managing inband and out-of- band data carousel rates on the DNCS.
Recommendations to Improve Your Data Carousel Rate Source Data Carousel Data Rate Block Size Indication Enabled/Run (Mbps) (Bytes) Interval (ms) (see note 1) PPV IB2 1.00 4000 SGM IB1 1.00 4000 See note 4 SGM IB2 1.00 4000 See note 4 SGM IB3 1.00 4000...
Chapter 3 Optimize Your System Performance for Downloads and Staging SGM IB carousels are added to the default carousels when Switched Digital Video (SDV) is enabled on the system. These carousels provide the mini-carousel discovery files to the SDV client to determine the mini-carousel frequencies available. This method of mini- carousel discovery is used only by SARA SDV clients.
Recommendations to Improve Your Data Carousel Rate General Notes About the SARA Data Carousel Rate Settings Note these general points about the data in the SARA Data Carousel Rate Settings table: The rows highlighted in gray represent inband data carousels. ...
Chapter 3 Optimize Your System Performance for Downloads and Staging General Guidelines for Configuring Data Carousels Introduction This section contains general guidelines for configuring the Broadcast File Server (BFS), as well as for managing inband and out-of-band data carousels. BFS Performance Recommendations When setting your inband and out-of-band data carousel rates, consider the following points as they pertain to the configuration of your BFS: The presence of third-party applications does not require that you configure one...
Recommendations to Improve Your Data Carousel Rate VPI / VCI Pairing Note: This discussion of VPI/VCI pairing pertains only to sites that use a BFS BIG and does not pertain to sites that use an ASI/HMUX card. The Direct ASI implementation does not use ATM.
Chapter 3 Optimize Your System Performance for Downloads and Staging Change the Data Carousel Rates for an SR 2.5/3.5 and Later System The instructions in this section guide you through the steps of editing the data carousel rates (and related fields) on a system that supports SR 2.5/3.5/4.0 or later system software.
Recommendations to Improve Your Data Carousel Rate Double-click the DNCS site. The Site <DNCS> BFS Administration window opens. Note: The name of this window will vary, based on the site you select. Click the Sources tab. The window updates to display a list of BFS source names and associated configuration data.
Chapter 3 Optimize Your System Performance for Downloads and Staging Double-click the bootloader source. The Set Up BFS Source window for the bootloader opens. Set the Data Rate to 3.00 Mbps. Click Save. Results: The Set Up BFS Source window closes. ...
Recommendations to Improve Your Data Carousel Rate After examining and changing (if necessary) the carousel data for each source on the DNCS site, go back to step 3 and repeat this procedure for each of the remote sites supported by the system. After you have changed all the data carousel rates, click File>...
Chapter 4 Staging Area Considerations Introduction This chapter lists suggested specifications to use for staging DHCTs and describes other network and equipment requirements for the staging area. In This Chapter Minimum Network Requirements ............. 46 QAM Requirements ................47 ...
Chapter 4 Staging Area Considerations Minimum Network Requirements The staging area must be connected to a DBDS network that provides a signal from at least one QAM connected to a Broadband Integrated Gateway (BIG) and a single QPSK or CMTS. 734375 Rev H...
QAM Requirements QAM Requirements QAM Forward Path Levels The following table provides the QAM staging area RF requirements that can be checked from Page 5 of the DHCT diagnostic screens. Item Modulation Rate QAM Level Current QAM: Level 64 QAM -20 to +14 dBmV 256 QAM -14 to +14 dBmV...
Chapter 4 Staging Area Considerations Using the frequencies in this appendix vastly improves the speed and performance of the initial staging process. After a DHCT has been successfully downloaded using the CVT download method, the DHCT retains the frequency of the carousel for subsequent downloads and, therefore, does not search for the frequency again.
QPSK Requirements QPSK Requirements QPSK Recommendations The RF requirements for the QPSK modulator are as follows: The available spectrum of 1 MHz must be within the range of 70 MHz to 130 MHz. The selected spectrum must be free of ingress, spurious, and spillover signals ...
Chapter 4 Staging Area Considerations CMTS Requirements CMTS Forward and Reverse Path Levels RF Downstream (Forward Path) Item Value Frequency Range 88 MHz to 860 MHz Demodulation 64 QAM 256 QAM Maximum Data Rate 30 Mbps for 64 QAM ...
Ventilation and Handling Ventilation and Handling DHCTs can overheat if not ventilated properly. Make sure that each DHCT receives proper ventilation. Do not stack more than four DHCTs on top of each other in the same rack. If the DHCTs contain DVRs, do not stack more than two DHCTs on top of each other in the same rack.
Chapter 4 Staging Area Considerations CableCARD Module Requirements CableCARD Hosts The specifications for CableCARD hosts are determined by the host manufacturers. However, the levels appropriate for staging DHCTs should be sufficient to stage CableCARD modules. Important: Avoid damage to CableCARD hosts! The card slot in most CableCARD hosts is intended for infrequent use.
Chapter 5 Obtain and Load EMM Data Introduction This chapter contains procedures that DNCS operators and staging area personnel must complete before they stage devices. After preparing the DNCS for staging, the DNCS operator must load the Entitlement Management Message (EMM) data onto the DNCS. EMMs are encrypted packets of information that carry default PowerKEY information and service authorizations for DHCTs and CableCARD modules.
Chapter 5 Obtain and Load EMM Data Obtain EMM Data To load the EMM data onto the DNCS, you must obtain the two initial EMMs for each device from us. When you order devices from us, you must specify how you want the EMMs for those devices delivered.
Note: The exact method you use to save the downloaded EMM file varies based upon the e-mail software you use on your PC. Click on the link in the e-mail that references your EMM file on the Cisco FTP server.
Chapter 5 Obtain and Load EMM Data Copy the EMM File After you download the EMM file, and before you load the EMMs onto the DNCS, you must first copy the EMM file to a CD. This section provides procedures for copying the EMM file to a CD before loading the file onto the DNCS.
Send the EMM File to the DNCS Using FTP Send the EMM File to the DNCS Using FTP After downloading the EMM file from the FTP server to your PC, you can use FTP to send the EMM file to the DNCS. Note: Do this only if you have a network connection between your PC and your DNCS.
A dncs subdirectory that contains the EMM data in directories and files – that the DNCS uses when you load the EMM data. – The TOC file. Important: If any of these are missing, contact Cisco Services. Go to Copy the TOC File (on page 61). 734375 Rev H...
Copy the TOC File Copy the TOC File You need to supply your billing system vendor with the TOC file that you extracted from the EMM file. To do this, you need to copy the TOC file to a floppy disk or CD and install it on your billing system.
Chapter 5 Obtain and Load EMM Data Load EMM Data After you obtain your EMM files, you must load the EMMs onto the DNCS. This section provides procedures for loading EMM data into the DNCS database. During this procedure, two directories on your DNCS are used. Those directories are as follows: /dvs/dncs/tmp/emmcds–Stores the downloaded EMM CD images ...
Load EMM Data Search for the TOC file by replacing the existing /export/home/dncs filter in the Filter field with the following text: If you are loading EMMs from CD, replace the export/home/dncs filter with /cdrom/cdrom0/* and press Enter. If you obtained EMMs through FTP, replace the export/home/dncs filter with the path you recorded in step 6 of Extracting the EMM File (on page 60).
Chapter 5 Obtain and Load EMM Data 10 Select one of the following options: If you are loading EMMs for RMA units only, select Overwrite Existing DHCTs (All). If you are loading EMMs for new units only, select No Overwrites. ...
Load EMM Data 14 Select Copy to File from the File menu. The Text Editor – Copy to File window opens. 15 Type a unique log file name for each EMM CD in the Enter file name field. The file name typically follows this naming convention: /dvs/dncs/tmp/emmcdlogs/<deliverynumber>.log Example: Type /dvs/dncs/tmp/emmcdlogs/OL00251237-5618.log for the file name.
Chapter 6 How to Stage DHCTs Introduction This chapter provides procedures for staging DHCTs and procedures for verifying the staging process. In This Chapter Overview ....................68 DHCT Staging Flowchart ..............69 Staging DHCTs with Services ............. 70 ...
Chapter 6 How to Stage DHCTs Overview This section contains procedures for staging area personnel to stage DHCTs. There are two possible outcomes when you stage a DHCT: A fully staged DHCT that is set up with the current OS and some level of ...
Chapter 6 How to Stage DHCTs Staging DHCTs with Services Follow these steps to stage new or RMA DHCTs. Scan the DHCTs into the billing system using the appropriate procedures authorized by your billing system vendor. Important: Ensure that the billing system operator does not send transactions to the DNCS at this time.
Staging DHCTs For Instastaging Staging DHCTs For Instastaging The instastaging process supports the following two configurations: Subscriber Chooses Services—the subscriber chooses a group of services before installing the DHCT. Using Default Packages—the provider assigns a default group of services and ...
Chapter 6 How to Stage DHCTs Verify the PowerKEY Information You can verify the staged PowerKEY information using one of the following methods: Staging Toolkit Diagnostic screens Note: If you are verifying POWER LED only DHCTs, you need to use the diagnostic screens.
Verify the PowerKEY Information Verifying the PowerKEY Information Using the Diagnostic Screens Connect the DHCT to a TV monitor. Press and hold the Pause key on the remote control until the message indicator of the DHCT blinks (approximately 13 seconds). Note: For POWER LED only DHCTs, the POWER LED blinks four times, pauses, and repeats only once.
Chapter 6 How to Stage DHCTs Results: The Entitlement Agent displays ISE (1) 0X000000001 The Sub Expire date is set to 30 days from today IPPV / VOD / xOD sites are activated (only if you are using them) ...
Verifying the Staging Process Verifying the Staging Process After the staging process is complete, use the following checklist to check each DHCT and confirm that the staging process was correctly completed. Verify that the correct current time appears on the front panel LED (if equipped with front-panel alphanumeric LEDs).
Chapter 7 How to Stage CableCARD Modules Introduction This chapter provides procedures for staging CableCARD modules and procedures for verifying the staging process. In This Chapter Overview ....................78 Setting Up the DNCS for CableCARD Module Staging ....79 ...
Chapter 7 How to Stage CableCARD Modules Overview To encourage competition in the availability of retail cable devices (hosts) for cable subscribers, the Federal Communications Commission (FCC) has mandated that host devices be available for sale in retail stores. To comply with this mandate and to help ensure the security of encrypted (secure) digital content, we manufacture the PowerKEY CableCARD Module to work with these host devices.
Setting Up the DNCS for CableCARD Module Staging Setting Up the DNCS for CableCARD Module Staging For the procedures to set up your DNCS for staging CableCARD modules, refer to one of the following documents: Best Practices for Using Single-Stream PowerKEY CableCARD Modules (part number ...
The first step in staging CableCARD modules is to load the EMM CD (or download the EMMs from the Cisco FTP site) and confirm that the correct CableCARD module type exists. See Obtain and Load EMM Data (on page 53) for more information.
Staging CableCARD Modules Staging with No Billing Action Process The following flowchart illustrates the staging process for CableCARD (CC) modules when you can set up your billing system with no billing action. 734375 Rev H...
Test to see if all required EMMs and EAs are present and that the module can access the copy-protected services. If these steps do not correct the situation, contact Cisco Services for more information. Stage CableCARD Modules with Billing Action If your billing system requires that you set up CableCARD modules with billing actions, you must stage them using the procedures in this section.
Staging CableCARD Modules Staging with Billing Action Process The following flowchart illustrates the staging process for CableCARD (CC) modules when you must set up your billing system with billing actions. 734375 Rev H...
CableCARD module and forces it to download the EMMs and EAs again. Test to see if all required EMMs and EAs are present and that the module can access the copy-protected services. If these steps do not correct the situation, contact Cisco Services for more information. 734375 Rev H...
Verify CableCARD Module Staging Verify CableCARD Module Staging Verifying the PowerKEY Information You can verify the PowerKEY information on a staged CableCARD module using the diagnostic screens. See Verifying the PowerKEY Information Using the Diagnostic Screens (on page 73) for more information. After the staging process is complete, use the following checklist to check each CableCARD module and confirm that the staging process was correctly completed.
Chapter 8 Returning DHCTs and CableCARD Modules to Service Introduction This chapter contains procedures that staging area personnel must perform to stage devices that have already been returned from service (RMA and field-return devices). These procedures are necessary for a device to be returned successfully to the field.
Chapter 8 Returning DHCTs and CableCARD Modules to Service Check for Stranded IPPV Events and Clear NVM This section contains procedures to prepare a DHCT for in-home use after it has been returned from a subscriber’s home. The procedures necessary for processing field returns are listed as follows: If your facility uses the Service Disconnect feature (Brick mode), place the DHCT into Service Disconnect mode.
Check for Stranded IPPV Events and Clear NVM When the LED displays the time or [- - - -] (or, for non-LED DHCTs, blinks eight times, pauses, and repeats), go to Check for Stranded IPPV Events (on page 89). Check for Stranded IPPV Events This section provides instructions for checking for stranded IPPV events for DHCTs with and without LEDs.
The FPM Poll field displays the current date and time. Verify that the PPV Collect field on each DHCT displays EIDs=0 after the poll. If not, request another poll. Important: If the IPPV events will not clear, send the unit to Cisco for repair. 734375 Rev H...
Check for Stranded IPPV Events and Clear NVM If you moved the DHCT ID into the subscriber's account in step 2, return the DHCT to the appropriate inventory status. Disconnect the DHCT. Resetting the DHCT to the Default Configuration This process assumes that your system is using Service Disconnect Mode. Follow these steps to reset the DHCT to the default configuration.
Chapter 8 Returning DHCTs and CableCARD Modules to Service Returning CableCARD Modules to Service When subscribers cancel their CableCARD module services, you must remove services from the CableCARD module they return. After you remove these services, the CableCARD module can no longer view encrypted sources or copy-protected content.
Chapter 9 Troubleshooting Introduction This chapter provides suggestions for troubleshooting Explorer DHCTs that fail the staging process. It also contains general troubleshooting guidelines. Suggested solutions are also included; however, in some instances, it may be necessary to contact us. Refer to Customer Information (on page 109) for contact information.
Chapter 9 Troubleshooting Staging Failures In the unlikely event that a DHCT fails to stage, the tables in this chapter provide the following troubleshooting information: The source of the staging failure including symptoms Possible solutions for the failure Refer to the tables in this chapter to troubleshoot problems before returning a DHCT to us.
If you stage a DHCT and the EMM count is correct, but there are ISE errors, ask the DNCS operator to run the modDhctCfg -s [MAC address of the DHCT] command. If this does not work, contact Cisco Services to obtain new EMMs for the DHCT and try to stage the DHCT again.
Chapter 9 Troubleshooting DHCT Errors Solutions Table The following table lists some common symptoms and the corresponding LED display (if applicable), the corresponding POWER LED indicator (if applicable), and possible solutions to the problem. Some DHCTs do not include front-panel alphanumeric LED indicators.
DHCT Errors Symptom POWER LED Possible Solution Indicator Connect the DHCT to a known good RF DHCT will not Blinks once every cable. download, stays in half-second hunt mode, Power cycle the DHCT. displaying the Force a download by following these steps: following Unplug the DHCT power cord from the constantly:...
Chapter 9 Troubleshooting Symptom POWER LED Possible Solution Indicator Force a download by following these steps: DHCT stuck, Not available displaying the Unplug the DHCT power cord from the following power receptacle. constantly: Plug the DHCT power cord into the ...
Send Instant Hits Send Instant Hits Sometimes, when you stage a device, one of the following might occur: The Entitlement Agent might not display. The EMM count may not increment to the required number. The Sub Expire date is not set correctly. ...
Chapter 9 Troubleshooting DHCTs With Only POWER LED Indicators DHCTs with only POWER LED indicators display the codes associated with downloading, installing, and booting into the SARA as a series of flashing lights using the POWER LED indicator light on the front panel. Note: You must stage DHCTs with only POWER LED indicators using the CVT download method.
OS and ResApp Downloads OS and ResApp Downloads This section provides a list of suggested solutions for problems with the operating system (OS), Guardian mode, or downloading the resident applications (ResApp). Symptom Possible Solution Follow these steps: SARA blue screen Connect the DHCT to a known good RF cable.
Chapter 9 Troubleshooting Symptom Possible Solution Power cycle the DHCT. Monitor displays the following: Reformat the hard drive using the Staging Toolkit by following these steps: Disk Trouble - Unrecoverable Disconnect the DHCT's RF input. Write Error Press PAUSE until the Mail indicator flashes. Press the PAGE –...
OS and ResApp Downloads Symptom Possible Solution Front panel LED The Cyclic Redundancy Check verification on the Bootloader displays code failed. You might be able to stage the DHCT, but the DHCT might not accept an OS upgrade in the future. for 1 ...
Chapter 9 Troubleshooting PowerKEY/EA Issues This section provides a list of suggested solutions for problems that result from PowerKEY Conditional Access or EA. Symptom Diagnostic Type of Possible Solution Screen DHCT Does the DHCT's MAC address match the MAC address Page 4 Unstaged recorded in the billing system?
PowerKEY/EA Issues Symptom Diagnostic Type of Possible Solution Screen DHCT Follow these steps: Sub Expire Page 6 Deployed shows expired Confirm that the DHCT is authorized for service in the or past date billing system. Confirm that the DHCT is authorized for service in the DNCS.
Chapter 9 Troubleshooting Symptom Diagnostic Type of Possible Solution Screen DHCT Does the DNCS have the EMMs loaded for the DHCT? No Incoming Page 6 Unstaged EMMs If yes, follow these steps: Ask the DNCS operator to perform a modDhctCfg -s on the DHCT. Stage the DHCT again.
PowerKEY/EA Issues Symptom Diagnostic Type of Possible Solution Screen DHCT Do the MAC addresses and Secure Micro for the DHCT ISE errors Page 6 Unstaged match what is recorded in the DNCS? continually increment – If yes, follow these steps: when an Ask the DNCS operator to perform a instant hit is...
Chapter Customer Information If You Have Questions If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer. Access your company's extranet site to view or order additional technical publications. For accessing instructions, contact the representative who handles your account.
Chapter 10 Customer Information 734375 Rev H...
Appx auto letter Appendix A Download LED Indicators Introduction This appendix contains explanations of what the front panel Light- Emitting Diode (LED) displays on the Explorer DHCTs mean. It also contains examples of the front panel LED displays, TV screen sequences, and POWER LED flash codes that might appear during DHCT software downloads.
Appendix A Download LED Indicators Overview DHCTs provide feedback during the process of downloading, installing, and booting into the SARA. Where and how this feedback is displayed depends on the type of DHCT you are staging. DHCTs with Front-Panel Alphanumeric LED Indicators Explorer DHCTs with front-panel alphanumeric LED indicators display the codes associated with downloading, installing, and booting into the SARA on the front- panel LED indicator.
LED Indicators Displayed During an OSM Download LED Indicators Displayed During an OSM Download Understanding the LED Indicator Sequence in OSM Downloads After a DHCT is connected to the RF network and AC power is applied, the Bootloader monitors the download, verification, and installation of the new OS into memory.
Appendix A Download LED Indicators Stage Alphanumeric TV Monitor Description LED Indicator CLr appears when the current OS image clears. Pr.00 appears when the new and then received image overwrites it the current OS image. The rotating border appears when the DHCT boots into the OS.
LED Indicators Displayed During an OSM Download Stage Alphanumeric TV Monitor Description LED Indicator The DHCT displays the time (normal operation) or the Service Disconnect mode indicator (if activated). The DHCT has received the time from the DNCS. 734375 Rev H...
Appendix A Download LED Indicators LED Indicators Displayed During a CVT Download Understanding the LED Indicator Sequence in CVT Downloads The following table shows an example of a CVT download sequence of front panel LED displays that appear after AC power is applied to the DHCT. Note: The front-panel alphanumeric LED displays that appear on the Explorer DHCTs may change for each stage of the DHCT software download process.
LED Indicators Displayed During a CVT Download Stage Alphanumeric POWER LED TV Monitor Description LED Indicator Indicator The light If the DHCT cannot acquire the CVT blinks once through a recommended QAM frequency, every half- it 'hunts' until it finds the frequency of a second.
Appendix A Download LED Indicators Stage Alphanumeric POWER LED TV Monitor Description LED Indicator Indicator For normal The DHCT displays the time (normal operation, the operation). The DHCT has received the light blinks time from the DNCS. four times, pauses, then repeats only once.
DHCTs with Three LED Indicators DHCTs with Three LED Indicators Explorer DHCTs with three front-panel LEDs display the codes associated with downloading, installing, and booting into the SARA as a series of flashing lights using three LEDs on the front panel. The following table shows an example of a CVT download sequence of front-panel LED displays that appear after AC power is applied to the DHCT.
Appendix A Download LED Indicators Stage LED Indicators TV Monitor Description If the DHCT cannot acquire the CVT through a recommended QAM frequency, it 'hunts' until it finds the frequency of a QAM with a valid CVT table for that DHCT.
DHCTs with Three LED Indicators Stage LED Indicators TV Monitor Description For Service The DHCT (or host) is in either Disconnect (brick) Service Disconnect mode or mode, the left LED standard mode. blinks eight times, pauses for half a second, and repeats. For normal operation, the left LED blinks four...
Appendix A Download LED Indicators DHCTs with Single LED Indicators DHCTs with only POWER LED indicators display the codes associated with downloading, installing, and booting into the SARA as a series of flashing lights using the POWER LED indicator light on the front panel. Note: You must stage DHCTs with only POWER LED indicators using the CVT download method.
DHCTs with Single LED Indicators Stage POWER LED TV Monitor Description Indicator The light blinks once If the DHCT cannot acquire the every half-second. CVT through a known good QAM frequency, it scans the recommended QAM frequencies. The LED displays FR.00 through FR.09 as the DHCT checks each of the ten recommended QAM...
Appendix A Download LED Indicators Stage POWER LED TV Monitor Description Indicator Solid on, then off. The The rotating border appears light is off as the when the DHCT resets and boots DHCT boots into the into the OS. The light is off. The DHCT reboots.
POWER LED Indicators Displayed on DHCTs POWER LED Indicators Displayed on DHCTs Some DHCTs do not include front-panel alphanumeric LED indicators. These DHCTs rely on the flashing POWER LED indicators to give you information about their status. Understanding the POWER LED Indicators Blinks Once Every Half-Second The POWER LED indicator blinks once every half-second.
Appendix A Download LED Indicators For example, an exception may have caused the CPU to trap while the Bootloader's trap table was in effect. To clear a BR.xx message, complete the following steps. Turn off the DHCT and unplug it from the wall outlet or rear panel of the DHCT. Plug the DHCT into the wall outlet or rear panel and turn it on.
POWER LED Indicators Displayed on DHCTs Blinks 5 Times Quickly, Pauses, Repeats The POWER LED indicator blinks 5 times quickly, pauses, then repeats. This indicates that the DHCT has stranded IPPV events. Important: This behavior only appears when you activate the Staging Toolkit and check for stranded IPPV events.
Appx auto letter Appendix B Button Sequence for DHCT Functions Introduction Our DHCTs have button sequences you can use to force behavior in certain situations. The table in this appendix details several of these button sequences in both the standard (alphanumeric LED-equipped) and POWER LED indicator only DHCTs.
Appendix B Button Sequence for DHCT Functions Button Sequences The following table details the button sequences you can use on DHCTs to force certain behavior. Function Alphanumeric POWER LED E940 DHCT LED-Equipped Indicator Only DHCT DHCT Temporarily stop Press the POWER Press the POWER Press the Forced the DHCT from...
Appx auto letter Appendix C Setting Up Multiple Bootloader Carousels Introduction This appendix examines why it might be beneficial for a site to use more than one bootloader and also gives examples of different ways to configure multiple bootloader carousels. In This Appendix ...
Appendix C Setting Up Multiple Bootloader Carousels Overview This section discusses the benefits of using multiple bootloader carousels and provides examples of ways you might configure multiple bootloader carousels. With multiple bootloader carousels, the BFS can send set-top software version images using more than one carousel.
Overview Ways to Configure Multiple Bootloader Carousels Here are a few examples of how you might configure your bootloader carousels: Put CableCARD module images on a separate carousel from DHCT images. Because CableCARD module images are smaller, the carousel cycle time is lessened.
Appendix C Setting Up Multiple Bootloader Carousels Determine Available Bandwidth for Multiple Bootloaders This section provides inband data carousel recommendations and procedures for determining how much bandwidth is currently available on the BFS QAM for bootloader sources. Why Determine Available Bandwidth? Determining the amount of unused (or available) bandwidth for inband sources ensures that your system has sufficient bandwidth for additional bootloader carousels.
Determine Available Bandwidth for Multiple Bootloaders Determining Available Bandwidth for Direct ASI Systems This section provides procedures for operators with direct ASI to use in determining how much bandwidth is available for inband sources. To determine the amount of bandwidth available for additional bootloader carousels, perform the following calculation: Total Available Bandwidth - Bandwidth in Use = Available Bandwidth Notes:...
Appendix C Setting Up Multiple Bootloader Carousels Determining Available Bandwidth for BFS BIG Systems This section provides procedures for operators with a BFS BIG to use in determining how much bandwidth is available for inband sources. To determine the amount of bandwidth available for additional bootloader carousels, perform the following calculation: Total Available Bandwidth - Bandwidth in Use = Available Bandwidth...
Determine Available Bandwidth for Multiple Bootloaders Is there enough bandwidth to add the new bootloader carousels? (Bootloader carousels require data rates between 1.00 and 3.00 Mbps.) If yes, go to Verify a VCI for Inband BFS Sources on BFS BIG Systems (on page 139).
Appendix C Setting Up Multiple Bootloader Carousels Setting Up Multiple Bootloader Carousels This section provides an overview of the steps required to set up more than one bootloader carousel and configure DHCTs to use the correct carousel when downloading images. Note: You must have DNCS System Release 4.3 or later to use the multiple bootloader feature.
Setting Up Multiple Bootloader Carousels Configure set-tops to use the correct bootloader carousel when downloading images. For assistance, go to Setting Up DHCTs to Download Images from a Specific Bootloader Carousel (on page 148). Important: When you set up multiple bootloader carousels, send each DHCT image using only one bootloader source.
Appendix C Setting Up Multiple Bootloader Carousels Adding a Bootloader Source to the DNCS This section provides instructions for adding a bootloader source to the DNCS. The DNCS uses a default bootloader source (source ID 199); however, you can add bootloader sources to the DNCS.
Adding a Bootloader Source to the DNCS Data Rate - The rate depends on several factors, including the DHCT type, the BFS QAM setting, and the available bandwidth. When you make this decision, select a rate between 1.00 and 3.00 Mbps. For assistance, refer to Recommendations for Data Carousel Rate Management Technical Bulletin (part number 716377).
Appendix C Setting Up Multiple Bootloader Carousels Setting Up DHCTs to Download Images from a Specific Bootloader Carousel After you have added a bootloader source to the DNCS, set up DHCTs to download images from a specific bootloader carousel. Important: When you set up multiple bootloader carousels, send each DHCT image using only one bootloader source.
Cisco Services when you requested the secure GUI password. Password - Type the password you received from Cisco Services. 13 Click OK. The association Verification window closes and the Image List window is updated with the newly defined test download schedule. The emergency download begins instantaneously and no barker opens to the subscriber.
Appx auto letter Appendix D Adding an HDD Test Server to the BFS Introduction This appendix includes the tasks required to set up the BFS to support the HDD test. Important Note for Multiple-Site (RCS-Enabled) Systems: Manually setting up any BFS server or source must be done for the "AllSites" site only and not for any other individual sites in your system.
Appendix D Adding an HDD Test Server to the BFS Overview The following steps summarize the tasks required to set up the BFS to support the HDD test. Experienced users may prefer to follow this summary. Users who require step-by-step instructions should go to Adding an HDD Test Server to the BFS (on page 150).
Overview Register the server with the BFS Client by adding a server with the following characteristics to the Broadcast File Server List window. Server Name: hddtest Mode: 2-way Selected Sources: Out of Band Important: Multi-site (RCS-enabled) systems must add the server to only the All Sites Broadcast File Server List window.
Appendix D Adding an HDD Test Server to the BFS Adding an HDD Test Server to the BFS Note: This procedure can be used for systems that support multiple sites (RCS- enabled) or single sites. On the DNCS Administrative Console, select the Application Interface Modules tab.
Adding an HDD Test Server to the BFS Click Save to save your changes and close the Authorize BFS Server window. The HDD Test server has been added to the BFS. As a result, the hddtest server shows in the Server Name list, similar to the following example. Click File >...
HDD test utility. When the HDD test is complete, PASS appears in the DVR display to indicate that the HDD meets performance specifications. If PASS does not appear and you are confident that the HDD is in good operating order, contact Cisco Services for assistance troubleshooting the HDD Test server. 734375 Rev H...
HDD test utility. As the utility exits, the front panel LED shows four dashes (– – – –) and the set-top reboots. If no, the HDD test utility is not functioning as expected. Contact Cisco Services for assistance troubleshooting the HDD test utility. 734375 Rev H...
Appendix D Adding an HDD Test Server to the BFS Registering the HDD Test Server with the BFS Note: This procedure can be used for systems that support multiple or single sites. On the DNCS Administrative Console, select the Application Interface Modules tab.
Registering the HDD Test Server with the BFS Click Save to save your changes and close the Set Up Server window. The hddtest server has been registered with the BFS. As a result, the hddtest appears in the Broadcast File Server List, similar to the following example. Finish setting up the BFS to support the HDD Test by placing the HDD Performance Specification file on the HDD Test server.
Appendix D Adding an HDD Test Server to the BFS Placing the HDD Performance Specification File on the HDD Test Server Note: This procedure can be used for systems that support multiple or single sites. In the Broadcast File Server List window, double-click the hddtest server. The hddtest server opens to show its contents.
Appx auto letter Appendix E Format the Hard Drive Without Clearing NVM Introduction This appendix provides instructions on formatting the hard drive of a DVR-equipped DHCT without clearing the non-volatile memory (NVM) of the DHCT. In This Appendix Formatting the Hard Drive ..............158 734375 Rev H...
Appendix E Format the Hard Drive Without Clearing NVM Formatting the Hard Drive Complete the following instructions to format the hard drive of RMA or field- returned DVRs. Use the DVR/PIP remote control to format the hard drive. Notes: Your remote control must be set to Cable mode to complete these instructions. ...
Appx auto letter Appendix F Staging Out-Of-Band Bridges Introduction This appendix contains information about setting up out-of-band (OOB) bridges for staging DHCTs. In This Appendix Overview ....................160 Set Up Staging Bridges ............... 162 734375 Rev H...
Appendix F Staging Out-Of-Band Bridges Overview The traditional staging method for DHCTs involves the DNCS sending EMMs to every bridge on the DNCS network when operators stage DHCTs with the reverse plant disabled. Note: Staging Out-Of-Band Bridges functionality is available beginning with the following System Releases: SR 2.7/3.7/4.2 ...
Overview How Do Staging Bridges Work? The billing system sends staging information to DHCTs through the DNCS using BOSS transactions. These BOSS transactions are also sent for service upgrades, service downgrades, and periodic DHCT refreshes. Previous to SR 2.7/3.7/4.2 and CV3.4, there was no reliable way to distinguish a modify DHCT transaction for a staging hit from a modify DHCT transaction for any other purpose.
Appendix F Staging Out-Of-Band Bridges Set Up Staging Bridges You can either set up a QPSK or CMTS as a new staging bridge. You can also designate an existing QPSK or CMTS as a staging bridge. Setting Up New Staging Bridges The procedures in this section describe how to add a new hub (QPSK or CMTS) as a staging bridge.
Set Up Staging Bridges Designating an Existing Hub as a Staging Bridge The procedures in this section describe how to designate an existing hub (QPSK or CMTS) as a staging bridge. Designating an Existing QPSK as a Staging Bridge Follow this procedure to designate an existing QPSK as a staging bridge. From the DNCS Administrative Console, click the Network Element Provisioning tab.
Appx auto letter Appendix G Staging Toolkit Introduction This section contains procedures for viewing status information or resetting a DHCT using any of our remote controls. In This Appendix Overview ....................166 Remote Controls.................. 167 Activating the Staging Toolkit for DHCTs with Alphanumeric LEDs ......................
Appendix G Staging Toolkit Overview The Staging Toolkit is a set of tools that is built into every Explorer DHCT. These tools let you observe the staging process, view DHCT status indicators, reset non- volatile memory (NVM), and reset DHCTs. Note: The Staging Toolkit must be enabled in the DNCS before you can use it.
Remote Controls Remote Controls We offer several different remote control models: Three-function remote controls let you control a TV, a VCR, and a DHCT. These remote controls include the following models: - Model ER1 Remote Control - AllTouch® AT2300 Remote Control Four-function remote controls let you control all of the same devices as the 3- ...
Appendix G Staging Toolkit Activating the Staging Toolkit for DHCTs with Alphanumeric LEDs Note: These instructions are for DHCTs with full-display, alphanumeric LEDs. For instructions for DHCTs with single or triple LEDs, see Activating the Staging Toolkit for DHCTs with Single or Triple LEDs (on page 169). Follow these steps to activate the Staging Toolkit.
Activating the Staging Toolkit for DHCTs with Single or Triple LEDs Activating the Staging Toolkit for DHCTs with Single or Triple LEDs Note: These instructions are for DHCTs with single or triple LEDs. For instructions for DHCTs with full-display, alphanumeric LEDs, see Activating the Staging Toolkit for DHCTs with Alphanumeric LEDs (on page 168).
Appendix G Staging Toolkit 734375 Rev H...
Index errors when staging • 95 Forced Download button • 131 LED indicators • 112 ---- (four dashes) • 96, 113, 116, 127 no display • 96, 101 No Entitlement Agent • 104 no premium channels • 101 application platform release, installing • 19 removing settings •...
Index enabling • 13 setting up • 12 Er.00 • 96, 101 obtain EMM data • 54 Er.01 • 96, 101 OS downloads • 101 er.xx • 96 PowerKEY issues • 104 Fast Refresh List • 6 Pr.xx • 113, 116, 126 Flowcharts DHCT staging •...
Index tiling • 101 TOC file • 61 toolkit • 166 troubleshooting BR.xx • 125 Brick mode • 127 DHCTs • 95 EA issues • 104 four dashes • 127 general guidelines • 94 h.nnn • 125 OS downloads • 101 PowerKEY issues •...
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