Solving Scanner Problems - Konica Minolta Bizhub 4020 User Manual

Solving scanner problems

The scanner does not respond
Scan job was not successful
Scanner unit does not close
Scanning takes too long or freezes the computer
Poor scanned image quality
Partial document or photo scans
Cannot scan from a computer
The scanner does not respond
Action
Step 1
Check if the printer is turned on.
Is the printer turned on?
Step 2
Check if the printer cable is securely
attached to the printer and the
computer, print server, option, or
other network device.
Is the printer cable securely attached
to the printer and the computer, print
server, option, or other network
device?
Step 3
Check if the power cord is plugged
into the printer and a properly
grounded electrical outlet.
Is the power cord plugged into the
printer and a properly grounded
electrical outlet?
User's Guide
Yes
Go to step 2.
Go to step 3.
Go to step 4.
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No
Turn on the printer.
Connect the printer cable
securely to the printer and the
computer, print server, option,
or other network device.
Connect the power cord to the
printer and a properly grounded
electrical outlet.