Partial Document Or Photo Scans; Cannot Scan From A Computer - Konica Minolta Bizhub 4020 User Manual

Partial document or photo scans

Action
Check the placement of the document or photo.
Make sure the document or photo is loaded
facedown on the scanner glass in the upper left
corner.
Is the document or photo loaded correctly?

Cannot scan from a computer

Action
Step 1
Make sure the printer is turned on and that Ready appears on the
printer display before scanning a job.
Does Ready appear before scanning the job?
Step 2
Turn off the printer, then wait for about 10 seconds, and then turn
the printer back on.
Is there an error message on the printer display?
Step 3
Check the cable connections between the printer and the print
server to make sure they are secure.
For more information, see the setup documentation that came
with the printer.
Are the cable connections between the printer and the print server
secure?
User's Guide
Yes No
Contact Load the document or photo facedown on
technical the scanner glass in the upper left corner.
support.
Yes
Go to step 3.
Clear the error
message.
Contact
support.
- 354 -
No
Go to step 2.
Go to step 3.
technical Tighten the cable
connections.