Konica Minolta bizhub 4050 User Manual
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Konica Minolta bizhub 4050 User Manual

Maintenance/troubleshooting
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User's Guide: Maintenance/Troubleshooting

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Summary of Contents for Konica Minolta bizhub 4050

  • Page 1 User’s Guide: Maintenance/Troubleshooting...

  • Page 2: Table Of Contents

    Table of contents Cleaning This Machine Before getting started ........................1-2 Cleaning the outside of this machine.................... 1-4 Control Panel ............................1-4 Exhaust Air Duct ..........................1-4 Outer Covers............................1-4 Original Glass............................1-5 Original Cover Pad ..........................1-5 Checking and Replacing Consumables Checking the status of consumables.................... 2-2 Consumables replacement messages....................2-2 Checking the consumable level ......................2-2 Replacing consumables .........................
  • Page 3 Major messages and actions....................... 4-15 Warning messages..........................4-15 Error messages ..........................4-16 Service call............................4-18 Checking the Counter Index [Maintenance/Troubleshooting] Contents-2...

  • Page 4: Cleaning This Machine

    Cleaning This Machine...

  • Page 5: Before Getting Started

    Before getting started Cleaning This Machine NOTICE Thoroughly read all the precautions and warning labels, and be sure to follow their instructions. These labels are provided inside the door of this machine or inside the machine. Before getting started Carefully handle this machine so that you can use it for an extended period of time. A failure caused by in- correct use or rough handling is not covered by the warranty If dust or slips of paper are left inside or outside this machine, it may reduce printing quality.
  • Page 6 Before getting started When carrying this machine, be sure to fold the Manual Feed Tray and hold the parts shown below. 24 kg 53 lbs When the optional Paper Feed Unit is installed, be sure to carry it separately from this machine. Also, do not hold handles (drawers) of the Paper Feed Unit.

  • Page 7: Cleaning The Outside Of This Machine

    Cleaning the outside of this machine Cleaning the outside of this machine 7WARNING Before cleaning this machine, turn the power off, then disconnect the power cable and interface cable. Exercise care not to spill water or detergent inside this machine. Doing so may cause a damage of this machine or an electric shock.

  • Page 8: Original Glass

    Cleaning the outside of this machine Original Glass Original Cover Pad [Maintenance/Troubleshooting]...

  • Page 9: Checking And Replacing Consumables

    Checking and Replacing Consumables...

  • Page 10: Checking The Status Of Consumables

    Checking the status of consumables Checking and Replacing Consumables Checking the status of consumables Consumables replacement messages Users will be informed of the time to replace consumables via a message displayed on the screen. Message Description Reference [Toner is low.] The toner is about to run out.

  • Page 11: Replacing Consumables

    Replacing consumables Replacing consumables NOTICE A failure, which was caused because you did not follow the procedures described in this user's guide, is not included in the warranty. 2.2.1 Replacing a Toner Cartridge Handling a Toner Cartridge When handling a Toner Cartridge, be careful of the following. When handling a Toner Cartridge, take care not to spill toner on this machine or your hand.
  • Page 12 Replacing consumables Press the button on the right-hand side of this machine, then open the Front Cover. Hold the handle of the Toner Cartridge, then pull it out. Take a new Toner Cartridge out of the package bag, then remove all packaging materials. Shake the new Toner Cartridge to equalize toner.

  • Page 13: Replacing An Imaging Unit

    Replacing consumables Align the arrows of the side rails of the Toner Cartridge to those of the side rails in this machine, then insert the Toner Cartridge into the back. Close the Front Cover. 2.2.2 Replacing an Imaging Unit Be sure to replace an Imaging Unit with an unused product. If an Imaging Unit is replaced with a used one, the message window may not be cleared.
  • Page 14 Replacing consumables Hold the handle, then pull out the Toner Cartridge. Lift the handle, then pull out the Imaging Unit. % To dispose of the used Imaging Unit, use the recovery service or follow the regulations in your re- gion. Take a new Imaging Unit out of the package bag, then shake it.

  • Page 15: Replacing A Staple Kit

    Replacing consumables Align the arrows of the side rails of the Imaging Unit to those of the side rails in this machine, then insert the Imaging Unit into the back. Align the arrows of the side rails of the Toner Cartridge to those of the side rails in this machine, then insert the Toner Cartridge into the back.
  • Page 16 Replacing consumables Take the Staple Cartridge out of the Finisher. Lift an empty Staple Case while holding its both edges, then pull out it from the Staple Cartridge. Remove the spare Staple Case from the holder. Mount a new Staple Case in the Staple Cartridge. [Maintenance/Troubleshooting]...
  • Page 17 Replacing consumables Insert the Staple Cartridge until it clicks. Replace the spare Staple Case for the future usage. Close the cover in the right-hand side of the Finisher. [Maintenance/Troubleshooting]...

  • Page 18: Clearing Paper Jam And Staple Jam

    Clearing Paper Jam and Staple Jam...

  • Page 19: To Prevent A Paper Jam

    To prevent a paper jam Clearing Paper Jam and Staple Jam To prevent a paper jam To prevent a paper jam, check the following points. Do the paper match the specifications of this machine? Is the paper (in particular, the feeding side) even? Is this machine installed on a stable and horizontal location that has a hard and even surface? Is the paper kept away from humid conditions? Do you always align the paper guide to the paper size after loading paper into a tray? (If the paper guide...

  • Page 20: When A Paper Jam Has Occurred

    When a paper jam has occurred When a paper jam has occurred To prevent a failure, carefully remove jammed paper so that it does not tear. Even if only a large or small slip of paper is left in this machine, it will cause a paper feed failure, resulting in a paper jam. If a paper jam occurs on this machine, a message notifying that a paper jam has occurred is displayed on the Touch Panel.

  • Page 21: Clearing A Paper Jam In Tray 1

    When a paper jam has occurred 3.2.2 Clearing a paper jam in Tray 1 Fully pull out Tray 1. Check the lever position, then pull down the lever to pull out the jammed paper. Securely hold both sides of the jammed paper, then carefully pull it out. % Completely remove the jammed paper so that no slip of paper is left inside.

  • Page 22: Clearing A Paper Jam In Tray 2/3/4

    When a paper jam has occurred 3.2.3 Clearing a paper jam in Tray 2/3/4 Tray 2/3/4 is available when the optional Paper Feed Unit is installed. Fully pull out Tray. Securely hold both sides of the jammed paper, then carefully pull it out. % Completely remove the jammed paper so that no slip of paper is left inside.

  • Page 23: Clearing A Paper Jam In The Front Cover

    When a paper jam has occurred Open the ADF Feed Cover. Securely hold both sides of the jammed paper, then carefully pull it out. % Completely remove the jammed paper so that no slip of paper is left inside. Close the ADF Feed Cover. Open and close the Front Cover.
  • Page 24 When a paper jam has occurred Lift the handle, then pull out the Imaging Unit. NOTICE Do not touch the surface of the OPC drum. Doing so may cause reduce printing quality. Place the Imaging Unit on a flat surface. NOTICE Do not leave the Imaging Unit on a place exposed to direct sunlight for 10 minutes or more.
  • Page 25 When a paper jam has occurred Securely hold both sides of the jammed paper, then carefully pull it out. % Completely remove the jammed paper so that no slip of paper is left inside. Align the arrows of the side rails of the Imaging Unit to those of the side rails in this machine, then insert the Imaging Unit into the back.

  • Page 26: Clearing A Paper Jam In The Rear Cover

    When a paper jam has occurred 3.2.6 Clearing a paper jam in the Rear Cover 7CAUTION The inside of this machine may be hot. Wait until the surface has cooled to prevent yourself from being burnt. Press the button on the right-hand side of this machine, then open the Front Cover. Carefully pull down the Rear Cover.

  • Page 27: Clearing A Paper Jam In The Output Tray

    When a paper jam has occurred 3.2.7 Clearing a paper jam in the Output Tray Securely hold both sides of the jammed paper, then carefully pull it out. % Completely remove the jammed paper so that no slip of paper is left inside. Open and close the Front Cover.

  • Page 28: Clearing A Paper Jam In The Rear Of The Finisher

    When a paper jam has occurred 3.2.9 Clearing a paper jam in the rear of the Finisher Open the rear cover of the Finisher. Securely hold both sides of the jammed paper, then carefully pull it out. % Completely remove the jammed paper so that no slip of paper is left inside. Open the trap cover, then remove slips of paper from the inside.
  • Page 29 When a paper jam has occurred Close the trap cover. Close the rear cover of the Finisher. Open and close the Front Cover. [Maintenance/Troubleshooting] 3-12...

  • Page 30: Troubleshooting For Paper Jam

    Troubleshooting for paper jam Troubleshooting for paper jam Symptom Cause Action Multiple sheets are fed out as a Sheet edges are not aligned. Remove sheets, align their edg- stack of paper. es, then load them into a tray again. Paper is damp. Remove the damp paper, then replace it with new dry paper.
  • Page 31 Troubleshooting for paper jam Symptom Cause Action A paper jam has occurred in the Paper is not loaded in the correct Remove the jammed paper, then paper tray. position in the paper tray. correctly load paper into the pa- per tray. The number of sheets in the pa- Remove excessive sheets in the per tray exceeds the maximum...

  • Page 32: Clearing A Staple Jam

    Clearing a staple jam Clearing a staple jam Open the cover in the right-hand side of the Finisher. Pull out the Staple Cartridge. Lift the Face Plate, then remove jammed or spilled staples. Return the Face Plate until it clicks. [Maintenance/Troubleshooting] 3-15...
  • Page 33 Clearing a staple jam Insert the Staple Cartridge until it clicks. Close the cover in the right-hand side of the Finisher. Tips After clearing a staple jam, conduct idle stapling two to six times depending on the conditions. [Maintenance/Troubleshooting] 3-16...

  • Page 34: Troubleshooting

    Troubleshooting...

  • Page 35: The Power Is Not Turned On

    The power is not turned on Troubleshooting The power is not turned on Check the Power Switch for the status. Check whether the power plug of this machine is firmly plugged into the power outlet. Also check that the breaker has not tripped. Check that the Power Switch is turned ON.

  • Page 36: The Touch Panel Is Not Displayed

    The Touch Panel is not displayed The Touch Panel is not displayed If a certain length of time has elapsed without any operations being carried out on this machine, the Touch Panel may turn off. Check the following items: Select [Utility] - [Accessibility] - [Brightness Adjustment], then adjust the contrast (brightness) of the Touch Panel.

  • Page 37: Cannot Print

    Cannot print Cannot print 4.3.1 Cannot print Description of problem Check points Remedy A message saying Is the power turned on? Check the Power Switch of this machine. "Printer is not connect- If a hub is used, also check the hub power. ed"...
  • Page 38 Cannot print Description of problem Check points Remedy Print processing on the Is another printer speci- Check the specified printer name. computer has finished, fied? but printing does not Is the network or USB Make sure that the cables are correctly connect- start.
  • Page 39 Cannot print Description of problem Check points Remedy Printing in user authenti- Are the user name or ac- Enter the correct user name, account name and cation or account track count name, and pass- password. mode is not available. word correct? Is the user authentica- Enable user authentication or account track on tion or account track en-...

  • Page 40: Problems On Print Quality

    Cannot print 4.3.2 Problems on print quality Description of problem Cause Remedy No data is printed. A Toner Cartridge is Remove the Toner Cartridge, then check it for damaged. damage. If the Toner Cartridge is damaged, re- place it. The Imaging Unit is Remove Imaging Unit, then check them for damaged.

  • Page 41: When The Bit Count Does Not Match Between The Server And The Client

    Cannot print Description of problem Cause Remedy Image colors run. A Toner Cartridge is Remove the Toner Cartridge, then check it for The background is dirty. damaged. damage. If the Toner Cartridge is damaged, re- place it. The Imaging Unit is Remove Imaging Unit, then check them for damaged.
  • Page 42 Cannot print Click [Browse], and specify the setup information file [ntprint.inf] on the client computer to which the network drive is assigned. % Specify the following file. [z:\Windows\System32\DriverStore\FileRepository\ntprint.inf_xxx] In the path above, "z" represents the assigned network drive. "_xxx" at the end of this path varies depending on the driver version.

  • Page 43: Cannot Perform Network Scanning

    Cannot perform network scanning Cannot perform network scanning Description of problem Check points Remedy Cannot send data. Is the volume per E-mail to If the volume of one E-mail message ex- be sent exceeding the maxi- ceeds the maximum capacity of the mum receiving capacity of SMTP server for reception, an error oc- the SMTP server?

  • Page 44: Cannot Perform Fax/Internet Fax

    Cannot perform fax/internet fax Cannot perform fax/internet fax 4.5.1 Cannot perform Fax TX Description of problem Check points Remedy Cannot send data. Was the transmission proce- Check the transmission procedure, then dure carried out correctly? resend the fax. Is the fax number you en- If you are using a destination in the Ad- tered for the destination cor- dress Book or Program, the registered...

  • Page 45: Cannot Perform Fax Rx

    Cannot perform fax/internet fax 4.5.2 Cannot perform Fax RX Description of problem Check points Remedy Cannot receive faxes. Is the power turned on? Check the Power Switch of this ma- chine. If a hub is used, also check the hub power.

  • Page 46: Cannot Perform Copy

    Cannot perform copy Cannot perform copy Description of problem Check points Remedy Copying does not start. Are the doors of the machine Close the doors of the machine secure- securely closed? Has paper of the correct size Load paper of the appropriate size into for the original been loaded the paper tray.
  • Page 47 Cannot perform copy Description of problem Check points Remedy The area around an image Is the Original Cover Pad Clean the Original Cover Pad with a gets smudged. dirty? soft cloth dampened with a mild deter- gent. Is the paper selected of a size Select a paper size that is the same as larger than the original size? the original.

  • Page 48: Major Messages And Actions

    Major messages and actions Major messages and actions Check the displayed message, then take the appropriate action. If messages other than those listed below have been displayed, follow them to perform processing. Warning messages Message Description Remedy [Memory Overflow] Not enough memory to print on a Print only the first page.

  • Page 49: Error Messages

    Major messages and actions Error messages Message Description Remedy [Configuration of options has The option configuration was Restart this machine. been changed.] changed while the power was turned on. [There is an open compo- The cover is opened. Close the cover. nent.] [Paper Jam] A paper jam has occurred.
  • Page 50 Major messages and actions Message Description Remedy [Memory Overflow] Data has been received over the Cancel the job to reduce the amount maximum memory size. of data, then execute the job again. All the available space in memo- Reduce the amount of original data. ry has been used up by docu- ment scanning.

  • Page 51: Service Call

    Major messages and actions Message Description Remedy [PC-Fax TX Error] An error occurred when PC-Fax This error is remedied automatically. TX data was received on this ma- chine. [Polling RX Error] Multiple destinations have been Multiple destinations cannot be specified for Polling RX. specified for Polling RX.

  • Page 52: Checking The Counter

    Checking the Counter...
  • Page 53 Checking the Counter The counter indicates the total number of pages printed on this machine on a function basis. This information will help you gain an understanding of the usage status of this machine. Tap [Counter]. Check the total number of pages printed after the count starting date. Item Description [Total]...
  • Page 54 Index...
  • Page 55 Index Cleaning Control Panel ............1-4 Exhaust Air Duct ............1-4 Original Cover Pad ..........1-5 Original Glass ............1-5 Outer Covers ............1-4 Consumables Check ..............2-2 Replace ..............2-3 Counter ................5-2 Imaging Unit Replace ..............2-5 Messages ..............4-15 Consumables Replacement ........2-2 Error ..............4-16 Warning ...............4-15 Paper Jam ADF ................3-5 Finisher ............3-10 3-11...
  • Page 56 http://konicaminolta.com A6F7-9567-44A 2015. 3 © 2013...

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Bizhub 4750

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