Konica Minolta bizhub 4702P User Manual

Table of Contents

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User's Guide

2018. 3

AAFM-9565-11A

Table of Contents

Troubleshooting

Need help?

Do you have a question about the bizhub 4702P and is the answer not in the manual?

Questions and answers

Steve Schneider

April 29, 2025

I am getting a Paper Loading error, tray 1. [241.16C]. But the paper isn't Jammed. How do I need to fix?

1 comments:

Mr. Anderson

May 15, 2025

To fix a Paper Loading error [241.16C] when there is no paper jam in a Konica Minolta printer, follow these steps:

1. Pull out the paper tray indicated by the printer.
2. Check if the paper is loaded correctly:
- Ensure the paper guides are set to the correct size.
- Confirm the paper stack height is below the maximum fill indicator.
- Use the recommended paper size and type.
3. Remove and reload the paper correctly in the tray.
4. Reinsert the tray securely.
5. Print a document to see if the error is resolved.

If the issue persists, check the paper settings in the printer menu and ensure they match the paper loaded.

This answer is automatically generated

Summary of Contents for Konica Minolta bizhub 4702P

Page 1 User's Guide 2018. 3 AAFM-9565-11A...
Page 2: Table Of Contents
Contents Contents Safety information..................6 Conventions................................6 Product statements............................. 6 Learning about the printer................9 Selecting a location for the printer........................9 Printer conﬁgurations............................10 Attaching cables..............................11 Using the control panel.............................13 Understanding the status of the sleep button and indicator light............13 Using the Embedded Web Server......................... 14 Printing a menu settings page........................
Page 3 Contents Printing from a mobile device........................26 Printing from a ﬂash drive..........................27 Supported ﬂash drives and ﬁle types......................28 Conﬁguring conﬁdential jobs......................... 29 Printing a font sample list..........................29 Printing a directory list............................. 29 Canceling a print job............................29 Copying......................31 Making copies..............................31 Copying photos..............................31 Copying on letterhead............................
Page 4 Contents Scanning.......................51 Scanning to an FTP server..........................51 Creating an FTP shortcut..........................51 Scanning to a ﬂash drive..........................51 Sending scanned documents to a computer.....................52 Understanding the printer menus............53 Menu map................................53 Device...................................54 Print..................................63 Paper..................................72 Copy..................................74 Fax..................................78 E-mail..................................90 FTP..................................
Page 5 Contents Saving energy and paper..........................151 Clearing jams.....................153 Avoiding jams..............................153 Identifying jam locations..........................154 Paper jam in the front door........................... 155 Paper jam in the rear door..........................158 Paper jam in the standard bin........................159 Paper jam in the duplex unit......................... 160 Paper jam in trays.............................
Page 6: Safety Information
Safety information Safety information Conventions Note: A note identiﬁes information that could help you. Warning: A warning identiﬁes something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
Page 7 Safety information CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 8 Safety information CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those speciﬁed in the User’s Guide may result in hazardous radiation exposure.
Page 9: Learning About The Printer
Learning about the printer Learning about the printer Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 10: Printer Configurations
Learning about the printer 737 mm (29 in.) Rear 203 mm (8 in.) Right side 305 mm (12 in.) Front 510 mm (20 in.) Left side 203 mm (8 in.) Printer conﬁgurations CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury.
Page 11: Attaching Cables
Learning about the printer Standard bin Front USB Front door release button Controller board access cover Standard 250‑sheet tray Optional 250‑ or 550‑sheet tray 100‑sheet multipurpose feeder Front door Paper stopper Attaching cables CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 12 Learning about the printer Use the Power cord socket Connect the printer to an electrical outlet. Ethernet port* Connect the printer to an Ethernet network. LINE port Connect the printer to an active telephone line through a standard wall jack (RJ‑11), DSL ﬁlter, or VoIP adapter, or any other adapter that allows you to access the telephone line to send and receive faxes.
Page 13: Using The Control Panel
Learning about the printer Using the control panel Use the Display • View the printer messages and supply status. • Set up and operate the printer. Home button Go to the home screen. Numeric keypad Enter numbers or symbols in an input ﬁeld. Sleep button Enable Sleep mode Note: To enable Sleep mode, press the button twice.
Page 14: Using The Embedded Web Server
Learning about the printer Using the Embedded Web Server Note: This functionality is available only in network printers or printers connected to print servers. Use the Embedded Web Server to: • Check printer supplies status. • Conﬁgure supply notiﬁcations. • Conﬁgure printer settings.
Page 15: Setting Up And Using The Home Screen Applications
Setting up and using the home screen applications Setting up and using the home screen applications Using the home screen Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded solutions. Touch Copy Make copies.
Page 16: Customizing The Home Screen
Setting up and using the home screen applications Touch USB Drive • View, select, or print photos and documents from a ﬂash drive. • Scan photos and documents to a ﬂash drive. Address Book Access, create, and organize contacts. Settings Access the printer menus.
Page 17: Managing Contacts
Setting up and using the home screen applications Note: You can remove the ﬂash drive after the slide show starts, but the images are not stored in the printer. If the slide show stops, then insert the ﬂash drive again to view the images. Managing contacts Adding contacts Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 18 Setting up and using the home screen applications Do either of the following: • From the Contacts section, click a contact name, and then edit the information. • From the Contact Groups section, click a group name, and then edit the information. Apply the changes.
Page 19: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Setting the size and type of the specialty media The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes, do the following: From the home screen, navigate to: Settings >...
Page 20 Loading paper and specialty media Adjust the paper guides to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown, and then make sure that the side guides ﬁt snugly against the paper.
Page 21: Loading The Multipurpose Feeder
Loading paper and specialty media Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load paper with the printable side faceup. Notes: •...
Page 22: Linking Trays
Loading paper and specialty media • Load European envelopes with the ﬂap facedown and entering the printer ﬁrst. Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. From the control panel, set the paper size and paper type to match the paper loaded. Linking trays Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 23: Supported Paper
Supported paper Supported paper Supported paper sizes Paper size Tray Multipurpose Two‑sided Scanner glass feeder printing 210 x 297 mm (8.3 x 11.7 in.) 210 x 148 mm (5.8 x 8.3 in.) A5 LEF* 148 x 210 mm (5.8 x 8.3 in.) 105 x 148 mm (4.1 x 5.8 in.) JIS B5...
Page 24 Supported paper Paper size Tray Multipurpose Two‑sided Scanner glass feeder printing Legal 216 x 356 mm (8.5 x 14 in.) Folio 216 x 330 mm (8.5 x 13 in.) Universal 76.2 x 127 mm to 216 x 356 mm (3 x 5 in. to 8.5 x 14 in.) 7 3/4 Envelope (Monarch) 98 x 191 mm...
Page 25: Supported Paper Types
Supported paper Supported paper types Paper type Tray Multipurpose Two‑sided Scanner glass feeder printing Plain paper Card stock Transparency Recycled Paper labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Envelope Rough envelope One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month.
Page 26: Printing
Printing Printing Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and paper type in the printer before printing the document. From the document that you are trying to print, open the Print dialog. If necessary, adjust the settings.
Page 27: Printing From A Flash Drive
Printing Tap Print, and then select the printer. Send the print job. Printing from a ﬂash drive Insert the ﬂash drive. Notes: • If you insert the ﬂash drive when an error message appears, then the printer ignores the ﬂash drive. If you insert the ﬂash drive while the printer is processing other print jobs, then Busy appears on the •...
Page 28: Supported Flash Drives And File Types
Printing Supported ﬂash drives and ﬁle types Flash drives Notes: – The printer supports high‑speed USB ﬂash drives with full‑speed standard. – USB ﬂash drives must support the File Allocation Table (FAT) system. Many ﬂash drives are tested and approved for use with the printer. For more information, contact the place where you purchased the printer.
Page 29: Configuring Confidential Jobs
Printing Conﬁguring conﬁdential jobs From the home screen, touch Settings > Security > Conﬁdential Print Setup. Conﬁgure the settings. Max Invalid PIN Limit the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name are deleted. Conﬁdential Job Set the amount of time before conﬁdential jobs are automatically deleted from the printer Expiration...
Page 30 Printing Select the job to cancel.
Page 31: Copying
Copying Copying Making copies Load an original document into the ADF tray or on the scanner glass. Note: To avoid a cropped image, make sure that the original document and output have the same paper size. From the home screen, touch Copy, and then specify the number of copies. If necessary, adjust the copy settings.
Page 32: Reducing Or Enlarging Copies
Copying Reducing or enlarging copies Load an original document into the ADF tray or on the scanner glass. From the home screen, navigate to: Copy > Scale > specify a scale value Note: Changing the size of the original document or output after setting Scale restores the scale value to Auto.
Page 33: E-Mailing
E-mailing E-mailing Setting up the e‑mail function From the home screen, touch Settings > Device > Preferences > Run Initial Setup. Turn off the printer, wait for about 10 seconds, and then turn it back on. From the Before You Begin screen, select Change the Settings and Continue with the Wizard. From the Fax/Email Server Setup screen, enter the needed information.
Page 34: Creating An E-Mail Shortcut
E-mailing Creating an e-mail shortcut From the home screen, touch E‑mail. Conﬁgure the settings, and then touch Enter a shortcut name. Apply the changes.
Page 35: Faxing
Faxing Faxing Setting up the printer to fax Notes: • The following connection methods are applicable only in some countries or regions. • During the initial printer setup, clear the fax function check box and any other function you plan to set up later, and then select Continue.
Page 36 Faxing CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a lightning storm. CAUTION—POTENTIAL INJURY: To reduce the risk of ﬁre, use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched telephone network.
Page 37 Faxing Connected to the same telephone wall jack Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Connect the answering machine to the telephone port of the printer.
Page 38 Faxing Connected to different wall jacks Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
Page 39 Faxing Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Connect the telephone to the telephone port of the printer.
Page 40 Faxing Setting up fax using digital subscriber line CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 41 Faxing To minimize interference between the two channels, ask for a DSL ﬁlter from your DSL provider. Connect the line port of the DSL ﬁlter to the wall jack. Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the telephone port on the DSL ﬁlter.
Page 42 Faxing Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. Note: The port labeled Phone Line 2 or Fax Port is not always active. VoIP providers may charge extra cost for the activation of the second telephone port.
Page 43 Faxing Setting up fax using cable modem connection CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 44 Faxing Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. Connect your analog telephone to the telephone port of the printer. Note: To check if the telephone port on the cable modem is active, connect an analog telephone, and then listen for a dial tone.
Page 45 Faxing Setting up fax in countries or regions with different telephone wall jacks and plugs CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 46 Faxing Connecting the printer to a non‑RJ11 wall jack Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non‑RJ11 connector to the same wall jack, then connect it directly to the telephone adapter.
Page 47 Faxing Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. Connect the printer to any of the N ports. Connect one end of the telephone cable to the line port of the printer.
Page 48: Sending A Fax
Faxing Setting the fax date and time From the home screen, touch Settings > Device > Preferences > Date and Time > Conﬁgure. Conﬁgure the settings. Conﬁguring daylight saving time From the home screen, touch Settings > Device > Preferences > Date and Time > Conﬁgure. In the Time Zone menu, select Custom.
Page 49: Scheduling A Fax
Faxing Scheduling a fax Load the original document into the ADF tray or on the scanner glass. From the home screen, navigate to: Fax > enter the fax number > Send Time Conﬁgure the date and time to send the fax. If necessary, conﬁgure other fax settings.
Page 50: Blocking Junk Faxes
Faxing Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
Page 51: Scanning
Scanning Scanning Scanning to an FTP server Load the original document into the ADF tray or on the scanner glass. From the home screen, touch FTP, and then enter the needed information. If necessary, conﬁgure other FTP settings. Send the FTP job. Creating an FTP shortcut From the home screen, touch FTP.
Page 52: Sending Scanned Documents To A Computer
Scanning Scan the document. Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the ﬂash drive or the printer in the area shown while actively printing, reading, or writing from the memory device. Sending scanned documents to a computer Load an original document into the ADF tray or on the scanner glass.
Page 53: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Note: Some of the conﬁguration menus are not displayed according to product ﬁrmware version. Menu map Device • • Preferences Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Visible Home Screen Icons •...
Page 54: Device
Understanding the printer menus Help • • Print All Guides Information Guide • • Connection Guide Media Guide • • Copy Guide Mono Quality Guide • • E‑mail Guide Moving Guide • • Fax Guide Print Quality Guide • • FTP Guide Supplies Guide Troubleshooting...
Page 55 Understanding the printer menus Menu item Description Date and Time Conﬁgure the settings for Network Time Protocol (NTP). Network Time Protocol Notes: Enable NTP [On*] • Enable Authentication appears only in some printer NTP Server models. Enable Authentication • When Enable Authentication is set to MD5 key, Key ID and Password appear.
Page 56 Understanding the printer menus Remote Operator Panel Menu item Description External VNC Connection Connect an external Virtual Network Computing (VNC) client to the remote control panel. Don’t Allow* Allow Authentication Type Set the authentication type when accessing the VNC client server.
Page 57 Understanding the printer menus Menu item Description Error Prevention Let the printer to continue processing or printing a job automatically after clearing certain attendance conditions. Auto Continue Disabled 5–255 (5*) Error Prevention Set the printer to restart when an error occurs. Auto Reboot Auto Reboot Reboot when idle...
Page 58 Understanding the printer menus Menu item Description Jam Content Recovery Specify how to restart a scan job after resolving a paper jam. Scanner Jam Recovery Job level Page level* Note: An asterisk (*) next to a value indicates the factory default setting. Power Management Menu item Description...
Page 59 Understanding the printer menus Accessibility Menu item Description Duplicate Key Strike Interval Set the interval in seconds during which the printer ignores duplicate key presses on an attached keyboard. 0–5 (0*) Key Repeat Initial Delay Set the initial length of delay in seconds before a repeating key starts repeating. 0.25–5 (1*) Note: This menu item appears only when a keyboard is attached to the printer.
Page 60 Understanding the printer menus Menu item Description Show the Tray Insert message. Tray Conﬁguration Show Tray Insert Message Only for unknown sizes* Always Tray Conﬁguration Specify the page orientation when loading A5‑size paper. A5 Loading Short Edge* Long Edge Tray Conﬁguration Set the paper source that the user ﬁlls when a prompt to load paper or envelope appears.
Page 61 Understanding the printer menus Menu item Description Print Conﬁguration Set a text point-size value below which the high‑frequency screens are used when printing font data. Font Sharpening For example, if the value is 24, then all fonts sized 24 points or 0–150(24*) less use the high‑frequency screens.
Page 62 Understanding the printer menus Menu item Description Scanner Conﬁguration Manually register the ﬂatbed and ADF after replacing the ADF, scanner glass, or controller board. Scanner Manual Registration Front ADF Registration Rear ADF Registration Flatbed Registration Scanner Conﬁguration Set the size, in millimeters, of the no‑print area around an ADF or ﬂatbed scan job.
Page 63: Print
Understanding the printer menus Visible Home Screen Icons Menu Description Copy Specify which icons to show on the home screen. E‑mail Status/Supplies Job Queue Change Language Shortcut Center Address Book Bookmarks Held Jobs About this Printer Menu item Description Asset Tag Show the serial number of the printer.
Page 64 Understanding the printer menus Menu item Description Collate Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job. Off [1,1,1,2,2,2]* On [1,2,1,2,1,2] Separator Sheets Insert blank separator sheets when printing. None* Between Copies Between Jobs Between Pages Separator Sheet Source...
Page 65 Understanding the printer menus Setup Menu item Description Printer Language Set the printer language. PCL Emulation Note: Setting a printer language default does not prevent a software PS Emulation* program from sending print jobs that use another printer language. Job Waiting Preserve print jobs requiring supplies so that jobs not requiring the missing supplies can print.
Page 66 Understanding the printer menus Menu item Description Pixel Boost Enable more pixels to print in clusters for clarity, in order to enhance text and images. Off* Fonts Horizontally Vertically Both directions Toner Darkness Determine the lightness or darkness of text images. 1–10 (8*) Halftone Enhance the printed output to have smoother lines with sharper edges.
Page 67 Understanding the printer menus Menu item Description Log Action at Near Full Specify how the printer responds when the hard disk is nearly full. None* Note: The value deﬁned in Log Near Full Level determines when this action E‑mail Current Log is triggered.
Page 68 Understanding the printer menus Menu item Description Scale to Fit Scale the page content to ﬁt the selected paper size. Off* Annotations Specify whether to print annotations in the PDF. Do Not Print* Print Note: An asterisk (*) next to a value indicates the factory default setting. PostScript Menu item Description...
Page 69 Understanding the printer menus Menu item Description Font Source Choose the source which contains the default font selection. Resident* Notes: Disk • Flash and Disk appear only in some printer models. Download • For Flash and Disk to appear, make sure that they are not read‑ or Flash write‑protected.
Page 70 Understanding the printer menus Menu item Description Auto LF after CR Set the printer to perform a line feed after a carriage return control command. Off* Tray Renumber Conﬁgure the printer to work with print drivers or applications that use different source assignments for the paper source.
Page 71 Understanding the printer menus Menu item Description Orientation Set the page orientation for HTML documents. Portrait* Landscape Margin Size Set the page margin for HTML documents. 8–255 mm (19*) Backgrounds Print background information or graphics for HTML documents. Do Not Print Print* Note: An asterisk (*) next to a value indicates the factory default setting.
Page 72: Paper
Understanding the printer menus Paper Tray Conﬁguration Menu item Description Default Source Set the paper source for all print jobs. Tray [x] (1*) Note: Multipurpose Feeder appears only when Conﬁgure MP is set to Multipurpose Feeder Cassette. Manual Paper Manual Envelope Paper Size/Type Specify the paper size or paper type loaded in each paper source.
Page 73 Understanding the printer menus Media Conﬁguration Universal Setup Menu item Description Units of Measure Specify the unit of measurement for the universal paper. Inches Note: Inches is the U.S. factory default setting. Millimeters is the Millimeters international factory default setting. Portrait Width Set the portrait width of the universal paper.
Page 74: Copy
Understanding the printer menus Media Types Menu item Description Plain Paper Specify the texture and weight of the paper loaded. Card Stock Select from the following options: Transparency Paper Texture Recycled Smooth Labels Normal* Bond Rough Envelope Paper Weight Rough Envelope Light Letterhead Normal*...
Page 75 Understanding the printer menus Menu item Description Sides Specify the scanning behavior based on the original document. 1 sided to 1 sided* 1 sided to 2 sided 2 sided to 1 sided 2 sided to 2 sided Separator Sheets Specify whether to insert blank separator sheets when printing. None* Between Copies Between Jobs...
Page 76 Understanding the printer menus Menu item Description Header/Footer Apply a header or footer on the printed output. Top left Top middle Top right Bottom left Bottom middle Bottom right Overlay Specify the overlay text printed on each page of the copy job. Conﬁdential Copy Draft...
Page 77 Understanding the printer menus Menu item Description Background Removal Adjust the amount of background visible on a scanned image. Background Detection Level Auto Center Align the content at the center of the page. Off* Mirror Image Create a mirror image of the original document. Off* Negative Image Create a negative image of the original document.
Page 78: Fax
Understanding the printer menus Fax Mode Menu item Description Fax Mode Select a fax mode. Analog* Fax Server Disabled Note: An asterisk (*) next to a value indicates the factory default setting. Analog Fax Setup General Fax Settings Menu item Description Fax Name Identify your fax machine.
Page 79 Understanding the printer menus Menu item Description Caller ID Show the telephone number of the person sending the fax. Alternate Fax Number Masking Specify the format for masking an outgoing fax number. Off* From Left From Right Digits to Mask Specify the number of digits to mask in an outgoing fax number.
Page 80 Understanding the printer menus Menu item Description Orientation Specify the orientation of the original document. Portrait* Landscape Sides Specify the page orientation of text and graphics when scanning a two‑sided document. Off* Long Edge Short Edge Content Type Improve the output result based on the content of the original document. Text* Text/Photo Photo...
Page 81 Understanding the printer menus Advanced Imaging Menu item Description Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. None* Green Blue Default Red Threshold 0–255 (128*) Default Green Threshold 0–255 (128*) Default Blue Threshold 0–255 (128*) Contrast Set the contrast of the output.
Page 82 Understanding the printer menus Menu item Description Temperature Specify whether to generate a cooler or warmer output. ‑4 to 4 (0*) Note: An asterisk (*) next to a value indicates the factory default setting. Admin Controls Menu item Description Automatic Redial Adjust the number of redial attempts based on the activity levels of recipient fax machines.
Page 83 Understanding the printer menus Menu item Description Dial Preﬁx Set a dialing preﬁx. Note: An asterisk (*) next to a value indicates the factory default setting. Fax Receive Settings Menu item Description Fax Job Waiting Remove fax jobs that request speciﬁc unavailable resources from the print queue.
Page 84 Understanding the printer menus Menu item Description Holding Faxes Hold received faxes from printing until they are released. Held Fax Mode Off* Always On Manual Scheduled Note: An asterisk (*) next to a value indicates the factory default setting. Admin Controls Menu item Description Enable Fax Receive...
Page 85 Understanding the printer menus Menu item Description Fax Forwarding Specify how to forward received fax. Print Print and Forward Forward* Forward to Specify where to forward received fax. Destination [x] Type Shortcut Number Conﬁrmation E‑mail Send a conﬁrmation e‑mail when fax forwarding is successful. Note: The e‑mail is sent only when forwarding to FTP or Network Share destinations.
Page 86 Understanding the printer menus Fax Cover Page Menu item Description Fax Cover Page Conﬁgure the settings for the fax cover page. Off by Default* On by Default Never Use Always Use Include To ﬁeld Off* Include From ﬁeld Off* From Include Message Field Off* Message:...
Page 87 Understanding the printer menus Menu item Description Log Paper Source Specify the paper source for printing logs. Tray [x] (1*) Multipurpose Feeder Logs Display Identify the sender by remote fax name or fax number. Remote Fax Name* Dialed Number Enable Job Log View a summary of all fax jobs.
Page 88 Understanding the printer menus Menu item Description Reply Address Specify a reply address for sending fax. Subject Specify the fax subject and message. Message Enable analog receive Set the printer to receive analog faxes. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Fax Server E‑mail Settings Menu item Description...
Page 89 Understanding the printer menus Menu item Description Device‑Initiated E‑mail Specify whether credentials are required for device‑initiated e‑mail. None* Use Device SMTP Credentials User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail. None* Use Device SMTP Credentials Use Session User ID and Password Use Session E‑mail address and Password...
Page 90: E-Mail
Understanding the printer menus Menu item Description Content Source Improve the output result based on the source of the original document. Black and White Laser Color Laser* Inkjet Photo/Film Magazine Newspaper Press Other Fax Resolution Set the fax resolution. Standard* Fine Super Fine Ultra Fine...
Page 91 Understanding the printer menus Menu item Description Secondary SMTP Gateway Type the server IP address or host name of your secondary or backup SMTP server. Secondary SMTP Gateway Port Enter the server port number of your secondary or backup SMTP server. 1–65535 (25*) SMTP Timeout Set the time before the printer times out if the SMTP server does not respond.
Page 92 Understanding the printer menus Menu item Description Device Userid Specify the user ID and password to connect to the SMTP server. Device Password Kerberos 5 REALM Specify the realm for the Kerberos 5 authentication protocol. NTLM Domain Specify the domain name for the NTLM security protocol. Disable "SMTP server not set Hide the “SMTP server not set up”...
Page 93 Understanding the printer menus Menu item Description PDF Settings Set the PDF format of the scanned image. PDF Version 1.5* Archival Version A‑1a* A‑1b Highly Compressed Off* Secure Off* Searchable Off* Archival (PDF/A) Off* Content Type Improve the output result based on the content of the original document. Text Text/Photo* Photo...
Page 94 Understanding the printer menus Menu item Description Resolution Set the resolution of the scanned image. 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi Darkness Adjust the darkness of the scanned image. -4 to 4 (0*) Orientation Specify the orientation of text and graphics on the page.
Page 95 Understanding the printer menus Menu item Description JPEG Quality Set the quality of a JPEG‑format scanned image. Best for content* Notes: 5–95 • 5 reduces the ﬁle size, but lessens the image quality. • 95 provides the best image quality, but produces a large ﬁle size. Contrast Specify the contrast of the output.
Page 96 Understanding the printer menus Admin Controls Menu item Description Max E‑mail Size Set the allowable ﬁle size for each e‑mail. 0–65535 (0*) Size Error Message Specify an error message that the printer sends when an e‑mail exceeds its allowable ﬁle size. Note: You can type up to 1024 characters.
Page 97: Ftp
Understanding the printer menus Menu item Description Log Paper Source Specify the paper source for printing logs. Tray [x] (1*) Multipurpose Feeder Custom Job Scanning Turn on scanning of custom jobs by default. Off* Note: This menu item appears only when a hard disk is installed. Scan Preview Show the scan preview on the display.
Page 98 Understanding the printer menus Menu item Description PDF Settings Set the PDF format for the scanned image. PDF Version 1.5* Archival Version A‑1a* A‑1b Secure Off* Archival (PDF/A) Off* Content Type Improve the output result based on the content of the original document. Text Text/Photo* Graphics...
Page 99 Understanding the printer menus Menu item Description Darkness Adjust the darkness of the scanned image. -4 to 4 (0*) Orientation Specify the orientation of text and graphics on the page. Portrait* Landscape Original Size Set the paper size of the original document. [List of paper sizes] Notes: •...
Page 100 Understanding the printer menus Menu item Description JPEG Quality Set the quality of a JPEG‑format image. Best for content* Notes: 5–95 • 5 reduces the ﬁle size, but lessens the image quality. • 90 provides the best image quality, but produces a large ﬁle size. Contrast Specify the contrast of the output.
Page 101 Understanding the printer menus Admin Controls Menu item Description Text Default Set the quality of text on a scanned image. 5–95 (75*) Text/Photo Default Set the quality of text or photo image on a scanned image. 5–95 (75*) Photo Default Set the quality of a photo image on a scanned image.
Page 102: Usb Drive
Understanding the printer menus USB Drive Flash Drive Scan Menu item Description Format Specify the ﬁle format for the scanned image. PDF (.pdf)* TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Settings Set the PDF format for the scanned image. PDF Version 1.5* Archival Version A‑1a*...
Page 103 Understanding the printer menus Menu item Description Color Specify the color when scanning an image. Black and White Gray Color* Auto Resolution Set the resolution of the scanned image. 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi Darkness Adjust the darkness of the scanned image.
Page 104 Understanding the printer menus Advanced Imaging Menu item Description Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout None* Green Blue Default Red Threshold 0–255 (128*) Default Green Threshold 0–255 (128*) Default Blue Threshold 0–255 (128*) Auto Color Detect...
Page 105 Understanding the printer menus Menu item Description Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Sharpness Adjust the sharpness of a scanned image. 1–5 (3*) Temperature Specify whether to generate a cooler or warmer output. ‑4 to 4 (0*) Blank Pages Specify whether to include blank pages.
Page 106 Understanding the printer menus Flash Drive Print Menu item Description Number of Copies Set the number of copies. 1–9999 (1*) Paper Source Specify the paper source for the print job. Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Collate Print multiple copies in a sequence.
Page 107: Network/Ports
Understanding the printer menus Menu item Description Separator Sheets Specify whether to insert blank separator sheets when printing. Off* Between Copies Between Jobs Between Pages Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) Note: For Multipurpose Feeder to appear, set Conﬁgure MP to Cassette from the Multipurpose Feeder Paper menu.
Page 108 Understanding the printer menus Wireless Note: This menu is available only in printers connected to a wireless network. Menu item Description Setup On Printer Panel Conﬁgure the wireless connection using the control panel. Choose Network Add Wi-Fi Network Network Name Network Mode Infrastructure* Ad hoc...
Page 109 Understanding the printer menus Menu item Description WEP Authentication Mode Set the type of Wireless Encryption Protocol (WEP) used by the printer. Auto* Open Note: This menu item appears only if Wireless Security Mode is set to WEP. Shared Set WEP Key Specify a WEP password for secure wireless connection.
Page 110 Understanding the printer menus Menu item Description PCL Smartswitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. Off* Note: If PCL SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 111 Understanding the printer menus Menu item Description DNS Address Specify the DNS server address, IP address, and the router for IPv6 network. Manually Assigned IPv6 Address Manually Assigned IPv6 Router Address Preﬁx 0–128 (64*) All IPv6 Addresses Show all IP and router addresses used in an IPv6 network. All IPv6 Router Addresses Network Address Show the printer Media Access Control (MAC) addresses: Locally Administered...
Page 112 Understanding the printer menus Menu item Description Zero Conﬁguration Name Specify a service name for the zero conﬁguration network. Enable Auto IP Assign an IP address automatically. DNS Address Specify the current Domain Name System (DNS) server address. Backup DNS Address Specify the backup DNS server addresses.
Page 113 Understanding the printer menus Menu item Description Enhanced TLS Security Enhance printer privacy and data integrity. Off* Resolve Hostnames Using DNS Use DNS to resolve host names to IP addresses. Note: An asterisk (*) next to a value indicates the factory default setting. SNMP Note: This menu appears only in network printers or printers that are attached to print servers.
Page 114 Understanding the printer menus Menu item Description SNMP Version 3 Conﬁgure SNMP version 3 to install and update printer security. Enabled Set Read/Write Credentials User Name Password Set Read‑only Credentials User Name Password Authentication Hash SHA1* Minimum Authentication Level No Authentication, No Privacy Authentication, No Privacy Authentication, Privacy* Privacy Algorithm...
Page 115 Understanding the printer menus Menu item Description IKE SA Lifetime (Hours) Set the amount of time before a new authentication key is generated. Note: These menu items appear only when Base Conﬁguration is set to Secure. IPSec SA Lifetime (Hours) Proposed Encryption Method Specify the encryption and authentication methods to connect to a network securely.
Page 116 Understanding the printer menus LPD Conﬁguration Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description LPD Timeout Set the time‑out value to stop the Line Printer Daemon (LPD) server from waiting indeﬁnitely for hung or invalid print jobs. 0–65535 seconds (90*) LPD Banner Page Print a banner page for all LPD print jobs.
Page 117 Understanding the printer menus Menu item Description HTTP Proxy IP Address Conﬁgure the HTTP and FTP server settings. Note: These menu items appear only in some printer models. FTP Proxy IP Address HTTP Default IP Port 1–65535 (80*) HTTPS Device Certiﬁcate FTP Default IP Port 1–65535 (21*) Timeout for HTTP/FTP...
Page 118 Understanding the printer menus Menu item Description PS SmartSwitch Set the printer to switch to PS emulation when a print job received through a USB port requires it, regardless of the default printer language. Note: If PS SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 119: Security
Understanding the printer menus Menu item Description SSID Specify the service set identiﬁer (SSID) of the Wi‑Fi network. Set Preshared Key Set the preshared key (PSK) to authenticate and validate users on a Wi‑Fi connection. Show PSK on Setup Page Show the PSK on the Network Setup Page.
Page 120 Understanding the printer menus Menu item Description Administrative Menus Control access to the printer menu settings. Security Menu Network/Ports Menu Paper Menu Reports Menu Function Conﬁguration Menus Supplies Menu Option Card Menu SE Menu Device Menu Device Management Control access to the printer management options. Remote Management Firmware Updates Apps Conﬁguration...
Page 121 Understanding the printer menus Local Accounts Menu item Description Manage Groups/Permissions Control group or user access to the printer functions, applications, and security settings. Add Group Import Access Controls Function Access Administrative Menus Device Management Apps All Users Import Access Controls Function Access Administrative Menus Device Management...
Page 122 Understanding the printer menus Security Audit Log Menu item Description Enable Audit Record the events in the secure audit log and remote syslog. Off* Enable Remote Syslog Send audit logs to a remote server. Off* Remote Syslog Server Specify the remote syslog server and port. Remote Syslog Port 1–65535 (514*) Remote Syslog Method...
Page 123 Understanding the printer menus Menu item Description Severity of Events to Log Specify the priority level cutoff for logging messages and events. 0 ‑ Emergency Notes: 1 ‑ Alert 0 ‑ Emergency is the highest severity. 7 ‑ Debug is the lowest. •...
Page 124 Understanding the printer menus Menu item Description Digitally Sign Exports Add a digital signature to each exported log ﬁle. Off* Clear Log Delete all audit logs. Start Export Log Export a security log to a ﬂash drive. Syslog (RFC 5424) Syslog (RFC 3164) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 125 Understanding the printer menus Menu item Description Conﬁdential Job Expiration Set the expiration time for conﬁdential print jobs. Off* Notes: 1 Hour • If this menu item is changed while conﬁdential print jobs reside in the printer 4 Hours memory or hard disk, then the expiration time for those print jobs does not 24 Hours change to the new default value.
Page 126 Understanding the printer menus Menu item Description Start encryption Prevent the loss of sensitive data in case the printer or its hard disk is stolen. Note: Enabling disk encryption erases all contents in the hard disk. If necessary, back up important data from the printer before starting the encryption.
Page 127: Reports
Understanding the printer menus Menu item Description Print Permission Allow users to print. Off* Default Print Permission Login Set the login credentials that allow users to print. Note: This menu item appears only in some printer models. Security Reset Jumper Specify the effect of using the security reset jumper.
Page 128: Help
Understanding the printer menus Print Menu item Description Print Fonts Print a list of supported fonts. PCL Fonts PS Fonts Shortcuts Menu item Description All Shortcuts Print a report that lists the shortcuts that are stored in the printer. Fax Shortcuts Copy Shortcuts E‑mail Shortcuts FTP Shortcuts...
Page 129: Troubleshooting
Understanding the printer menus Menu item Description Fax Guide Provides information about sending faxes and conﬁguring the settings FTP Guide Provides information about scanning documents and conﬁguring the settings Information Guide Provides more information sources about the printer Media Guide Provides information about loading paper and specialty media Mono Quality Guide Provides information about mono print quality settings...
Page 130: Securing The Printer
Securing the printer Securing the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Page 131: Configuring Printer Hard Disk Encryption
Securing the printer Conﬁguring printer hard disk encryption From the home screen, touch Settings > Security > Disk Encryption > Start Encryption. Note: Enabling disk encryption erases the contents of the hard disk. If necessary, back up important data from the printer before starting the encryption. Follow the instructions on the display.
Page 132 Securing the printer Disposing of a printer hard disk Note: Some printer models may not have a printer hard disk installed. In high‑security environments, it may be necessary to take additional steps to make sure that conﬁdential data stored in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your premises.
Page 133: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Networking Preparing to set up the printer on an Ethernet network Before connecting your printer to an Ethernet network, make sure to have the following information: •...
Page 134 Maintaining the printer If you are installing the printer on an 802.1X network, then you need the following: • Authentication type • Inner authentication type • 802.1X user name and password • Certiﬁcates – No security If your wireless network does not use any type of security, then you do not have any security information. Note: Do not use an unsecured wireless network.
Page 135: Cleaning Printer Parts
Maintaining the printer Access the WPS settings. For more information, see the documentation that came with your access point. Enter the eight‑digit PIN, and then save the changes. Cleaning printer parts Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Page 136 Maintaining the printer Cleaning the scanner Open the scanner cover. Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass • ADF glass pad...
Page 137 Maintaining the printer • Scanner glass • Scanner glass pad Close the scanner cover. Open the ADF cover. Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass pad in the ADF cover...
Page 138: Ordering Parts And Supplies
Using genuine KONICA MINOLTA parts and supplies Your KONICA MINOLTA printer is designed to function best with genuine KONICA MINOLTA supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 139: Replacing Parts And Supplies
Maintaining the printer Note: You can also access this setting by touching the top section of the home screen. Conﬁguring supply notiﬁcations Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 140 Maintaining the printer Remove the used toner cartridge. Unpack the new toner cartridge, and then shake it three times to redistribute the toner. Insert the new toner cartridge. Note: Use the arrows inside the printer as guides.
Page 141 Maintaining the printer Close the front door. Note: Dispose of the empty toner cartridge according to your local regulations. Do not burn the cartridge. CAUTION—POTENTIAL INJURY: If you get toner in your eyes, wash it out immediately with cool water and consult a doctor.
Page 142 Maintaining the printer Remove the toner cartridge. Remove the used imaging unit. Unpack the new imaging unit, and then shake it three times to redistribute the toner. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 143 Maintaining the printer Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs. Insert the new imaging unit. Note: Use the arrows inside the printer as guides. Insert the toner cartridge. Note: Use the arrows inside the printer as guides.
Page 144 Maintaining the printer Close the front door. Note: Dispose of the used imaging unit according to your local regulations. Do not burn the imaging unit. Replacing the pick tires Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer. Remove the tray.
Page 145 Maintaining the printer Remove the used pick tires one after the other. Unpack the new pick tires.
Page 146 Maintaining the printer Insert the new pick tires. Insert the tray. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 147 Maintaining the printer...
Page 148 Maintaining the printer Remove the tray insert, and then ﬂip the tray base. Remove the used pick roller assembly. Unpack the new pick roller assembly.
Page 149 Maintaining the printer Insert the new pick roller assembly. Flip the tray base, and then insert the tray insert.
Page 150: Moving The Printer
Maintaining the printer Align the printer with the optional tray, and then lower the printer until it clicks into place. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 151: Saving Energy And Paper
Maintaining the printer • Always use the handholds on the printer to lift it. • Any cart used to move the printer must have a surface able to support the full footprint of the printer. • Any cart used to move the hardware options must have a surface able to support the dimensions of the options.
Page 152 Maintaining the printer Conserving supplies • Print on both sides of the paper. Note: Two-sided printing is the default setting in the print driver. • Print multiple pages on a single sheet of paper. • Use the preview feature to see how the document looks like before printing it. •...
Page 153: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Page 154: Identifying Jam Locations
Clearing jams • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel. •...
Page 155: Paper Jam In The Front Door
Clearing jams Paper jam in the front door Remove the tray. Open the front door.
Page 156 Clearing jams Remove the toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Page 157 Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the imaging unit. Note: Use the arrows inside the printer as guides.
Page 158: Paper Jam In The Rear Door
Clearing jams Insert the toner cartridge. Note: Use the arrows inside the printer as guides. Close the front door. Insert the tray. Paper jam in the rear door Open the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 159: Paper Jam In The Standard Bin
Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the rear door. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 160: Paper Jam In The Duplex Unit
Clearing jams Paper jam in the duplex unit Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray.
Page 161: Paper Jam In Trays
Clearing jams Paper jam in trays Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 162: Paper Jam In The Automatic Document Feeder
Clearing jams Flex, fan, and align the paper edges before loading. Reload paper, and then adjust the paper guide. Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open the ADF cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 163 Clearing jams Close the ADF cover.
Page 164: Troubleshooting
Troubleshooting Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Install a supported browser. Check if you are using a supported browser: • Internet Explorer® version 9 or later • Safari version 8.0.3 or later •...
Page 165 Troubleshooting Action Step 6 Go to step 7. Contact your administrator. Check if the web proxy servers are disabled. Are the web proxy servers disabled? Step 7 The problem is Contact customer solved. support. Access the Embedded Web Server. Did the Embedded Web Server open? Unable to read ﬂash drive Action Step 1...
Page 166: Internal Option Problems
Troubleshooting Internal option problems Cannot detect internal option Action Step 1 The problem is Go to step 2. solved. Turn off the printer, wait for about 10 seconds, and then turn it back Does the internal option operate correctly? Step 2 Go to step 4.
Page 167: Paper Feed Problems
Troubleshooting Paper feed problems Envelope seals when printing Action Contact The problem is Use envelopes that have been stored in a dry environment. customer solved. Note: Printing on envelopes with high moisture content can seal the support. ﬂaps. Resend the print job. Does the envelope seal when printing? Collated printing does not work Action...
Page 168 Troubleshooting Action Step 2 The problem is Contact customer solved. support. From the home screen, touch Settings > Paper > Tray Conﬁguration > Paper Size/Type. Set the paper size and type to match the paper loaded in the linked trays. Print the document.
Page 169: Printing Problems
Troubleshooting Jammed pages are not reprinted Action The problem is Contact customer From the home screen, touch Settings > Device > Notiﬁcations solved. support. > Jam Content Recovery. Select On or Auto. Apply the changes. Are the jammed pages reprinted? Printing problems Conﬁdential and other held documents do not print Action...
Page 170 Troubleshooting Action Step 3 The problem is Go to step 4. solved. If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates. For Windows users Open the Printing Preferences dialog. From the Print and Hold section, select Keep duplicate documents.
Page 171 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray.
Page 172 Troubleshooting Print jobs do not print Action Step 1 The problem is Go to step 2. solved. From the document that you are trying to print, open the Print dialog, and then check if you selected the correct printer. Print the document. Is the document printed? Step 2 The problem is...
Page 173 Troubleshooting Print quality is poor Blank or white pages Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 174 Troubleshooting Action Step 3 Contact customer The problem is support. solved. Check the status of the toner cartridge, and replace if necessary. From the control panel, navigate to: Status/Supplies > Supplies Print the document. Is the printer printing blank or white pages? Dark print Note: Before solving the problem, print the Print Quality Test Pages.
Page 175 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 176 Troubleshooting Fine lines are not printed correctly Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 177 Troubleshooting Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2. The problem is solved.
Page 178 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Turn off the printer, wait for 10 seconds, and then turn on the printer. Increase toner darkness. From the control panel, navigate to: Settings > Print > Quality Print the document.
Page 179 Troubleshooting Action Step 5 Go to step 6. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 180 Troubleshooting Action Contact customer The problem is Check if the printer is using a genuine and supported toner support. solved. cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do horizontal light bands appear on prints? Incorrect margins Action Step 1...
Page 181 Troubleshooting Light print Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 182 Troubleshooting Action Step 4 Go to step 5. The problem is solved. Check the status of the toner cartridge, and replace if necessary. From the control panel, navigate to: Status/Supplies > Supplies Print the document. Is the print light? Step 5 Go to step 6.
Page 183 Troubleshooting Action Step 8 Contact customer The problem is support. solved. Replace the imaging unit. Print the document. Is the print light? Mottled print and dots Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings >...
Page 184 Troubleshooting Action Step 5 Contact customer The problem is support. solved. Replace the imaging unit. Print the document. Is the print mottled? Paper curl Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings >...
Page 185 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded. •...
Page 186 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Adjust the guides in the tray to the correct position for the paper loaded. Print the document. Is the print crooked or skewed? Step 2 Go to step 3. The problem is solved.
Page 187 Troubleshooting Action Step 2 Contact customer The problem is support. solved. Replace the imaging unit. Print the document. Do the repeating defects appear? Solid black pages Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings >...
Page 188 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 189 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document. Are text or images cut off? Step 2 Go to step 3.
Page 190 Troubleshooting Toner easily rubs off Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 191 Troubleshooting Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2. The problem is solved.
Page 192 Troubleshooting Action Step 4 Contact customer The problem is support. solved. Check if a bright light enters the right side of the printer, and move the printer if necessary. Print the document. Do vertical dark bands appear on prints? Vertical dark lines or streaks Action Step 1 Go to step 3.
Page 193 Troubleshooting Action Step 4 Go to step 5. The problem is solved. Remove, and then insert the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 194 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 195 Troubleshooting Action Contact customer The problem is Check if the printer is using a genuine and supported toner support. solved. cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do vertical light bands appear on prints? Vertical white lines Note: Before solving the problem, print the Print Quality Test Pages.
Page 196 Troubleshooting The printer is not responding Action Step 1 The problem is Go to step 2. solved. Connect the power cord to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 197 Troubleshooting Action Step 8 The problem is Contact customer solved. support. Turn off the printer, wait for about 10 seconds, and then turn it back Is the printer responding? Adjusting toner darkness From the home screen, touch Settings > Print > Quality. Adjust the toner darkness.
Page 198: Faxing Problems
Troubleshooting Faxing problems Cannot send or receive faxes Action Step 1 The problem is Go to step 2. solved. Resolve any error messages that appear on the display. Can you send or receive a fax? Step 2 The problem is Go to step 3.
Page 199 Troubleshooting Action Step 5 The problem is Go to step 6. solved. Check if the printer is connected to an analog phone service or to the correct digital connector. • If you are using an Integrated Services for Digital Network (ISDN) telephone service, then connect to an analog telephone port of an ISDN terminal adapter.
Page 200 Troubleshooting Can receive but not send faxes Action Step 1 The problem is Go to step 2. solved. Load the original document properly into the ADF tray or on the scanner glass. Can you send faxes? Step 2 The problem is Contact customer solved.
Page 201: Scanning Problems
Troubleshooting Action Step 2 The problem is Go to step 3. solved. Decrease the incoming fax transmission speed. From the home screen, touch Settings > Fax > Analog Fax Setup > Fax Receive Settings > Admin Controls > Max Speed. Select a lower transmission speed.
Page 202 Troubleshooting Partial copies of document or photo Action Step 1 The problem is Go to step 2. solved. Make sure that the document or photo is loaded facedown on the upper left corner of the scanner glass. Copy the document or photo. Is the document or photo copied correctly? Step 2 The problem is...
Page 203 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Open the scanner cover. Using a damp, soft, lint‑free cloth, wipe the ADF glass and the white underside of the scanner cover. Close the scanner cover. Do vertical streaks appear on scanned documents? Step 2 Contact customer...
Page 204 Troubleshooting Scanner does not close Action Remove obstructions that keep the scanner unit open. The problem is Contact customer solved. support. Did the scanner unit close correctly? Scanning takes too long or freezes the computer Action Close all applications that are interfering with the scan. Contact customer The problem is...
Page 205: Contacting Customer Support
Troubleshooting Adjusting scanner registration From the control panel, navigate to: Settings > Device > Maintenance > Conﬁg Menu > Scanner Conﬁguration > Scanner Manual Registration In the Print Quick Test menu, touch Start. Place the Print Quick Test page on the scanner glass, and then touch Flatbed Registration. In the Copy Quick Test menu, touch Start.
Page 206: Upgrading And Migrating
Upgrading and migrating Upgrading and migrating Hardware Available internal options • User Flash • Font cards • Firmware cards – Bar Code – IPDS • Printer hard disk Accessing the controller board CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 207 Upgrading and migrating Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. Turn on the printer. Installing an optional card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 208 Upgrading and migrating Unpack the optional card. Warning—Potential Damage: Do not touch the connection points along the edge of the card. Push the card ﬁrmly into place. Note: The entire length of the connector on the card must touch and be ﬂush against the controller board.
Page 209 Upgrading and migrating Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 210 Upgrading and migrating Attach the hard disk interface cable to the controller board. Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 211: Software
Upgrading and migrating Unpack the optional tray, and then remove all packing material. Note: If optional trays are already installed, then unlock them from the printer before lifting the printer. Do not try to lift the printer and trays at the same time. Align the printer with the optional tray, and then lower the printer until it clicks into place.
Page 212 Upgrading and migrating • Windows Server 2016 • Mac OS X version 10.8 or later • Red Hat Enterprise Linux 4 Desktop • Red Hat Enterprise Linux 5 Desktop • Red Hat Enterprise Linux 6 Desktop • Red Hat Enterprise Linux 4 server •...
Page 213 Upgrading and migrating Click Continue, following the instructions on the pages that follow until the Install page appears. Click Install. → When the name and password prompt appears during the procedure, enter the Administrator name and password. Click Close. This completes the installation process of the printer driver. Then, add the printer to the computer. Select System Preferences…...
Page 214: Firmware
Upgrading and migrating For Macintosh users From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies. Navigate to the list of hardware options, and then add any installed options. Apply the changes. Firmware Exporting or importing a conﬁguration ﬁle You can export the conﬁguration settings of your printer into a text ﬁle, and then import the ﬁle to apply the settings to other printers.
Page 215: Notices
Edition notice User's Guide may not be reproduced in part or in full without permission. KONICA MINOLTA, INC. will not be held liable for any incidents caused by using this printing system or User's Guide. Information included in User's Guide is subject to change without notice.
Page 216 Software, and any and all rights and title to the Software and any copy made from it are retained by KONICA MINOLTA or KONICA MINOLTA Licensor. In no event, this Agreement shall be deemed to assign any copyright and/or any intellectual property rights of the Software from KONICA MINOLTA or KONICA MINOLTA Licensor to you.
Page 217 This printer is designed to work only with genuine KONICA MINOLTA, INC. supplies and you agree to only use genuine KONICA MINOLTA, INC. supplies with this printer. The installed supplies inside the printer are subject to a restriction that they be used only once and returned only to KONICA MINOLTA, INC.
Page 218 KONICA MINOLTA, INC. for remanufacturing or recycling after using them; and (2) will stop working after reaching end of the rated life established by KONICA MINOLTA, INC. (a variable amount of toner may remain when replacement is required). Supplies without this single-use term are available at konicaminolta.com.
Page 219 Notices Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. India E-Waste notice This product complies with the India E-Waste (Management and Handling) Rules, 2011, which prohibit use of lead, mercury, hexavalent chromium, polybrominated biphenyls, or polybrominated diphenyl ethers in concentrations exceeding 0.1％...
Page 220 Notices Power consumption Product power consumption The following table documents the power consumption characteristics of the product. Note: Some modes may not apply to your product. Mode Description Power consumption (Watts) Printing The product is generating hard‑copy output from electronic inputs. One-sided: 620;...
Page 221 Notices The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modiﬁed between one hour and one month. Off mode If this product has an off mode which still consumes a small amount of power, then to completely stop product power consumption, disconnect the power supply cord from the electrical outlet.
Page 222: Index
Index Index cleaning the printer 135 fax destination 49 cleaning the scanner 136 crooked print 185 About this Printer menu 63 collated printing does not customer support accessing the controller contacting 205 work 167 board 206 collating copies 32 customizing the display 16 adapter plug 45 conﬁdential print jobs 29 adding contacts 17...
Page 223 Index Ethernet network ﬁrmware installing options preparing to set up for Ethernet update 214 printer hard disk 209 printing 133 ﬂash drive installing the printer driver 212 Ethernet port 11 printing from 27 internal options Ethernet setup scanning to 51 ﬁrmware card 206 preparing for an 133 Flash Drive Print menu 106...
Page 224 Index Conﬁguration Menu 59 ThinPrint 117 paper jam in the multipurpose Copy Defaults 74 Tray Conﬁguration 72 feeder 161 Custom Scan Sizes 73 Troubleshooting 129 paper jam in the rear door 158 Device 127 Universal Setup 73 paper jam in trays 161 Ethernet 110 USB 117 paper jam, clearing...
Page 225 Index folded or wrinkled paper 176 printer ports 11 scanner does not respond 204 gray background on prints 177 printer settings scanner unit does not horizontal light bands 179 restoring to factory defaults 131 close 204 light print 181 printing scanning freezes the mottled print and dots 183 directory list 29...
Page 226 ﬁne lines are not printed enabling 165 correctly 176 using Display Customization 16 folded or wrinkled paper 176 TCP/IP menu 111 using genuine KONICA MINOLTA gray background on prints 177 toner cartridge parts 138 horizontal light bands 179 ordering 138...
Page 227 Index volatility statement of 131 white lines 195 white pages 173 Wireless menu 108 wireless network conﬁguration information 133 Wi‑Fi Protected Setup 134 Wi‑Fi Protected Setup wireless network 134 wrinkled paper 176...

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