• “Rear Panel” Packing List Check the shipping package to make sure you have the following items: • VTrak N1616 Drives are shipped with the device already installed. There are two hardware versions are available: • Sixteen 3.5” SATA HDDs with carriers, or • Ten 3.5”...
Product Manual Introduction Hardware The following section provides a summary of the front and back panel hardware features of VTrak N1616. Front Panel The front panel of VTrak N1616 enclosures provide access to drives carriers. Defective drives can be replaced without interruption of data availability to the host computer. If so configured, a hot spare drive will automatically replace a failed drive, securing the fault-tolerant integrity of the logical drive.
VTrak N1616 Rear Panel The rear panel of the VTrak N1616 enclosure provides access to the power supplies, 10G NAS (Share) ports, VGA and HDMI video monitor connections, 1G Ethernet ports for device management over the local network, and USB 3.2 ports.
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Product Manual Introduction Rear Panel Hardware PSU fan vent Power insert System fan vents Network (Share) ports For collaborative accounts accessing over network. Three SKU available: • 10G Base-T : 8-Port • 10G SFP+ : 8-Port • 25G SFP28 : 4-Port VGA port (technical support only) HDMI (technical support only) LAN RJ-45 ports (LAN1/LAN2)
Promise Technology VTrak N1616 Mounting in a Rack The instructions here apply to the VTrak N1616 3U 16-bay enclosure. Cautions • Do not populate any enclosure hardware with hard drives until it has been securely installed in the rack. • At least two persons are required to safely lift, place, and attach the enclosure hardware into a rack system. • Do not lift or move the enclosure hardware by the handles, or power supplies. Hold the system itself. • Do not install the enclosure hardware into a rack without rails to support the system. • Only a qualified technician who is familiar with the installation procedure should mount and install the enclosure hardware. • Mount the rails to the rack using the appropriate screws and flange nuts, fully tightened, at each end of the rail. • Do not load the rails unless they are installed with screws as instructed. • The rails available for the enclosure hardware are designed to safely support that enclosure hardware when properly installed. Additional loading on the rails is at the...
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Product Manual Installation and Setup To install the enclosure hardware into a rack with the supplied mounting rails: Check the fit of the mounting rails in your rack system. Installing the rails onto the rack Front left label Front right label Support flange on the front end of each rail Guide pins on rails align with...
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Promise Technology VTrak N1616 Rail ends attach to the outside of each post Rail ends attach on the outside of the front and rear rack posts Place the enclosure hardware onto the rails. • At least two persons are required to safely lift the system.
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Product Manual Installation and Setup Secure the enclosure hardware or to the rack. • The unit attaches to the rack posts using the included screws and flange nuts. One screw each side, in the upper hole only. • Use the attaching screws and flange nuts that came with the enclosure hardware. Secure to rack Screws and flange nuts attach the enclosure hardware to the...
• “3 Connect Power and power on” • “4 Connect Network (Share Port)” CAUTION The electronic components within the VTrak N1616 unit are sensitive to damage from Electro-Static Discharge (ESD). Observe appropriate precautions at all times when handling the VTrak N1616 unit or its subassemblies.
The equipment contained in the shipment is sensitive to electrostatic discharge. The VTrak is shipped with eight hard disk drives (HDD) installed in drive carriers, so the unit is heavy. Be careful handling it and taking it out of the packaging. Summary of the setup procedure The setup procedure for the VTrak N1616 is simple and easy. The device is shipped with hard disk drives installed and a RAID array configured, so it is just necessary to plug it in and connect the device. However, you should install the PROMISE Utility software used for monitoring and administration of the system. Mac users, please follow the setup procedure here or in the Quick Start Guide.
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Install Utility on Mac To install the PROMISE Utility on Mac: Double-click on the VTrak N1616 icon on your desktop to view the device contents. Find the file R_PROMISE_Utility.dmg and double-click on it to mount the virtual drive containing the installation software package.
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You can change the location on your system for the installation if desired by clicking the Change Install Location button. Otherwise click on Install to continue the installation in the default location. It takes a few seconds for the Utility software to be installed. When the installation has completed, a message informs you that the installation was successful. Click Close to end the installation procedure. The PROMISE Utility is now available to be used with the VTrak N1616.
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Promise Technology VTrak N1616 Install Utility on Windows To install the PROMISE Utility on Windows: Double-click on the Utility installation file to launch the install wizard. Click on the Next button to begin installation. Click Install to continue. The installer will start. Click Finish to close the menu.
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VTrak N1616 enclosures are equipped a single power supply. VTrak N1616 enclosures are equipped with redundant power supplies located on the back panel. Insert the female end of each supplied power cable in to the power cable receptacles on the power supply units, and plug the other end of each power cord in to a suitable power outlet.
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Promise Technology VTrak N1616 4 Connect Network (Share Port) Use a suitable cabling to connect one to four of the Share Ports on the rear panel. The network cables for the Share Ports can be connected to a switched Ethernet network, or connect directly to a collaborative user computer. 10G BASE-T ports 10G SFP+ ports 25G SFP28 ports...
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Product Manual Installation and Setup Use suitable cabling to connect one of the Share Ports (10G/SFP+/25G SFP28) on the rear panel. The network cables for the Share Ports can be connected to a switched Ethernet network appropriate for the connection standard used on the device (i.e. (10G/SFP+/25G SFP28) ) and according to the instructions found in the product manual for the switch or switches that make up the network. The connection standard must be maintained from the device to the end user. In other words: • 10G BASE-T Share Ports must be connected to a 10G BASE-T switch, which is connected to user systems via 10G BASE-T ports.
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DHCP service, use DHCP on the computer used for management to simplify IP settings on both systems. To complete the physical connection to the WebPAM Insight management interface, connect the computer used for VTrak N1616 management to a 1G network switch, and connect either of the 1G network ports to the same switch or switched network. Also keep in mind that both the management computer and VTrak N1616 must be in the same IP subnet. If your network has DHCP service, this is easily done by setting the computer IP setting to DHCP client.
Product Manual HDD Replacement Hdd r eplacement VTrak models are shipped with Hard Disk Drives (HDD) installed, so it will not be necessary to install new drives in order to use the device. If it is necessary to change a drive, follow the instructions in this section.
Promise Technology VTrak N1616 Removing the Drive Carrier The drive carrier accommodates 2.5-inch and 3.5-inch drives. Drive carrier front view Carrier release button Cautions Swing open the drive carrier handle before you insert the drive carrier into the enclosure. To avoid hand contact with an electrical hazard, remove only one drive carrier a time.
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Product Manual HDD Replacement Installing 3.5” Disk Drive in the Carrier The instructions below apply 3.5” hard disk drives installed in drive carriers intended for use with VTrak N1616. 1. Remove a disk drive carrier. 2. Carefully lay the disk drive into the drive carrier at the front, so that the screw holes on the sides line up correctly with the power and data connectors facing away from the carrier handle.
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The instructions below apply to NVMe SSD drives installed in drive carriers intended for use with models VTrak N1616. NVMe SSD drives can be installed in drive bays 1-10 only. 1. Remove a empty disk drive carrier. If the carrier is not empty, remove the existing drive or drive/ adapter assembly.
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Product Manual Managing the VTrak N1616 promIse u sIng tIlIty Most system management can be done using PROMISE Utility Pro connected via network connection through either 1G network port or via Share Port connection. Some more advanced system changes however require using the WebPAM Insight web-based system management GUI.
Promise Technology VTrak N1616 PROMISE Utility Pro Many users might find it simpler to perform administrative operations using PROMISE Utility Pro. Fortunately, many of the necessary administrative functions can be done easily using either method. In this section we describe most of the basic setup functions and some of the user tasks that can be completed using PROMISE Utility Pro.
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Product Manual Managing the VTrak N1616 Note that other VTrak N Series, PegasusPro, Pegasus3 or Pegasus32 systems detected will also appear in the device list. Choose the device you are setting up. The default login settings are: • User Account name: admin •...
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Promise Technology VTrak N1616 The Folders menu appears with the default folder configuration and the shared space folders (Public and Home). The administrator has access to the Home Volume folders. The shared space Team folders are available to be shared over the 10G network. Only the administrator can create Team folders on the shared space.
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Product Manual Managing the VTrak N1616 Summary of Folder Types Folder Type Administrator account Member account Public Folder • The Public Folder is created automatically. The Public Folder is available for use to all members • Only one Public Folder is allowed.
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Promise Technology VTrak N1616 First Time Using PROMISE Utility Pro on Mac Install the PROMISE Utility Pro on your Mac and launch the utility. The Welcome menu presents with two options for connecting with the VTrak. If you have an account already, login normally with your User Name and Password.
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Product Manual Managing the VTrak N1616 Follow the steps below for first time member set up: If you are using a Mac, click the Continue with Mac Device button to proceed with the first time setup. To access the VTrak, you first need to get permission from the administrator. Click on the Ask For Access Now button.
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Promise Technology VTrak N1616 click on the Cancel Request button. When access is granted, the Folders menu appears. It is first necessary to create a password for your account. Your default account user name is the name of the Mac user account logged in when the request was sent. The user name cannot be changed.
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Product Manual Managing the VTrak N1616 First Time Using PROMISE Utility Pro on Windows Install the PROMISE Utility Pro on your Windows 10 (or later) system and launch the utility. The Welcome menu presents with two options for connecting with the VTrak. If you have an account already, login normally with your User Name and Password.
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Promise Technology VTrak N1616 Follow the steps below for first time member set up in Windows: If you are using Windows, click the Continue with Windows Device button to proceed with the first time setup. To access the VTrak, you first need to get permission from the administrator. Click on the Ask For Access Now button.
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Product Manual Managing the VTrak N1616 It is first necessary to create a password for your account. Your default account user name is the name of the Windows user account logged in when the request was sent. The user name cannot be changed.
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Promise Technology VTrak N1616 Adding a folder with PROMISE Utility Pro To add a folder to a Team Volume, follow these steps: Click on the + icon in the lower right corner, enter a name for the new folder. Enter a name for the folder and click Continue.
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Product Manual Managing the VTrak N1616 There are two categories for Collaborators: Collaborators which are allowed to add, delete or edit their files in the Team folder (read/write) and others that can view content but not make changes (view only). Hover the cursor over the account icon to move from one category to the...
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Promise Technology VTrak N1616 Using FileBoost FileBoost is a PROMISE proprietary technology that makes possible very rapid data transfers to and from the NAS folder accessible on Member computers. This is a key feature of the VTrak system and is especially useful when large amounts of data need to be copied and moved between folders mounted on Member computers.
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Product Manual Managing the VTrak N1616 Choose the items to copy or move from the Source Volume, and click on the action button (i.e. Copy To or Move To located under the panel). Alternatively, select the items, drag them to the destination and release the (left) mouse button.
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Promise Technology VTrak N1616 The items appear in the target location. Click X to close the FileBoost menu when you are finished copying or moving files. Status on the transfers appear above the menu. Click outside the menu to close the status menu.
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In order to connect to WebPAM Insight, the computer used for management and the VTrak must be connected to the same switched 1G network, and be in the same IP subnet. 1G ports on back of VTrak N1616 Connect either 1G port to 1G network for system...
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The WebPAM Insight interface consists of menu icons in the left panel, each leading you to a specific function; a virtual front view of the VTrak N1616 with drives indicating their working status; a system health status indicator, capacity indicator that informs of total and available storage capacity; and a real-time graphical performance monitor.
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Product Manual Managing the VTrak N1616 Dashboard The Dashboard menu is the starting point on WebPAM Insight after login. This display menu provides a quick overview of the real time status to the physical enclosure hardware and functional systems of the VTrak.
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Promise Technology VTrak N1616 Member and Group Management Management of accounts and groups can be done by the administrator using PROMISE Utility Pro or WebPAM Insight. In WebPAM Insight, click the Members icon in the left panel to go to the Members main menu.
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Product Manual Managing the VTrak N1616 Creating a New Member Account To create a new account, in the Members menu: Click on the Create Account button, a new menu appears. Enter a Name and a Display Name for the account.
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Promise Technology VTrak N1616 Deleting an Existing Account To remove an existing account: Go to the Members Main Menu, click on the icon in the right column for the account to be removed, and select the Delete option; a new menu appears.
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Product Manual Managing the VTrak N1616 Creating a New Member Group To create a new member group: In the Group menu, click on the Create Group + icon, a new menu appears. Group menu Enter a Group Name and a Description for the account.
Promise Technology VTrak N1616 Adding Members to a Group To add members to an existing group: In the Group menu, click on the Group icon to view details for that group. Click on the Add Account button, a new menu appears.
Product Manual Managing the VTrak N1616 Network Management Network management includes managing network settings for the 10G and 1G Ethernet interfaces, as well as enabling and configuring bonding for the Ethernet interfaces. Device management over the network is done through the 1G Ethernet interface. Note that if you change the IP address or other network settings on this interface, you will need to reconnect to the device for further management changes.
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Promise Technology VTrak N1616 Network Interface Bonding Network bonding is a process of combing or joining two or more network interfaces together into a single interface. Network bonding offers performance improvements and redundancy by increasing the network throughput and bandwidth. If one interface is down or unplugged the other one will work. It can be used in situations where you need fault tolerance, redundancy or load balancing networks.
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Product Manual Managing the VTrak N1616 Team Folders Management of production teams for collaboration will likely be one of the main activities of the VTrak administrator. The user interface and menus are user friendly and intuitive in order to simplify overall system management.
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Promise Technology VTrak N1616 Creating a New Team Folder To create a new Team Folder, click the + Add Folder button, the Add New Folder menu appears. Add New Folder to Team Volume menu To create a new Team Folder: Type a Folder Name, and click to enable or disable protocols for the folder (SMB, FTP, NFS or WEBDAV all enabled by default).
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Product Manual Managing the VTrak N1616 Adding Members to a Team Folder To add members to a team folder, click on the Add Member icon for an eligible team folder. Note that team folders with the blue T icon are eligible for member management in this menu.
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Promise Technology VTrak N1616 Editing/Deleting Members and Permission Settings To delete members from a team folder or to change settings such as read-write permission settings, go to the Folders List, click on the Details icon for the folder ( ... ) and choose the Edit Details option. Note that this is also where you can change the name of the folder.
Product Manual Managing the VTrak N1616 Device Information The Device menus include a few settings menus for system alarm and system time. This is also where you can reset the the device to the factory default settings. Most of the menus under the Device banner are used to present information about the enclosure.
Promise Technology VTrak N1616 Device Settings Click the Settings link in the Device menu to view the basic settings menu for the device. The actions available in the Basic Settings menu are: • Allow detection using PROMISE Utility Pro Enabled by default. Use this to enable or disable autodetection for PROMISE Utility Pro on the network.
Product Manual Managing the VTrak N1616 Device Health Click the Health link in the Device menu to view system health status information for the following: • Controller • Power Supply Unit • PSU Fan • Blower • Temperature Sensors • Voltage Sensors...
Promise Technology VTrak N1616 Administration Administration menus include the Events, Firmware Update, Import/Export settings, Service, Protocol Registration menus. Events Log The log of Events appears. Events are added to the top of the list. Each item includes: • Index number – Begins with 0 at system startup.
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Note that SMB, NFS and HTTP must be enabled for client Members to use the VTrak. Registration It is strongly recommended that you register your VTrak N1616 to enable optimum service if you should require assistance or technical support. To register, you must login with your PROMISE account. If you do not have an account, it is easy and quick to get one.
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The default storage configuration on the VTrak N1616 contains one storage pool with one storage volumes (Team_Volume_01 with Public and Home folders), the volume consists of a storage pool of 8 HDD.
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Product Manual Managing the VTrak N1616 Template Option The Template option will create everything in one step. You simply need to enter a name for the storage pool, click Yes or No to create or not create a spare drive and click on Create. The new pool will use all available drives for one storage pool with two volumes.
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Promise Technology VTrak N1616 Using TierBoost TierBoost is used to maximize storage usage efficiency and overall NAS performance. ‘Auto-tiering’ refers to the algorithms used to automatically assign files to one of three categories or tiers of data based on the frequency of user access. The information presented here focuses mostly on the NVMe tier which has the fastest performance.
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Product Manual Managing the VTrak N1616 View Teiring Statistics Tiering capacity usage, performance and other statistics of tiering are useful for management to see if adjustments are needed. This will likely be the case when the system is first used. It is a good idea to check this when the system is up and running for a while, and check it in the first few weeks of operation.
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Promise Technology VTrak N1616 Tiering Information in the Pool List Tiering information in the Pool List indicates the type of disk in each tier, as well as RAID level, Physical drive IDS, Physical drive group, and Stripe Size. Statistics of each tier include capacity used by percentage...
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Product Manual Managing the VTrak N1616 Additional Tier Statistics In order to view information on how has data moved between tiers, click the More options menu and select the Tier Statistic option. Details of data migration in tiering are displayed for the most recent 10 tiering migration record. The main graph presents migration movement statistics.
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Promise Technology VTrak N1616 Tiering Schedule and Settings The PROMISE tiering feature automatically moves hot data to high-performance drives and cold data to lower-cost, higher-capacity drives, enabling businesses to experience exceptional performance. To optimize machine usage, the Tiering settings allow users to decide when to initiate tiering after the machine enters an idle state, thus improving overall system performance.
Product Manual Managing the VTrak N1616 ntroductIon to ybrId oost This section aims to familiarize you with HybridBoost, guiding you through the initial setup for a task of Cloud Sync/Backup/Archive and Rsync Sync/Backup. Additionally, it offers valuable insights into the Recovery and Retrieval process, enabling you to efficiently manage your data and ensure its safety.
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Promise Technology VTrak N1616 HybridBoost Features and Management Tools Support for Cloud and Rsync Features Unleash the full potential of cloud storage services and Rsync services by enabling file-level transfer, encryption, deduplication, compression, and bandwidth control. Experience secure and efficient data transfers like never before.
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Product Manual Managing the VTrak N1616 Authentication Before accessing HybridBoost, follow these steps: Click on the HybridBoost button on the top toolbar. Enter the account’s password. Decide whether to keep access to HybridBoost without entering the password again until the account log out or close the utility.
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Promise Technology VTrak N1616 Task Status of Cloud and Rsync Features • Running: When a task is running, its progress percentage is shown in the list, and the user cannot edit, delete, restore, or retrieve the task until it completes.
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Promise Technology VTrak N1616 Review the tasks linked to the Cloud Space In HybridBoost, go to the Cloud Space page, and click on the Cloud Space to show the sidebar. Click on the checkmark-in-a-circle icon button located in the upper right corner of the sidebar.
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Product Manual Managing the VTrak N1616 Cloud Sync Task Settings • Cloud Sync task name: • All digit is not allowed • Only alphabet, digit, underscore, and hyphen characters are permitted • The length name is 1-31 • Action: Sync, Upload and Download •...
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Promise Technology VTrak N1616 the latest versions. • Preserve for the custom time period: This option can only be applied when the Schedule and Timing option is set to “Regular.” • Rule: Performing an integrity check after the backup process.
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Product Manual Managing the VTrak N1616 Restore one version of Cloud Backup In HybridBoost, go to the Cloud Backup page, and select the Cloud backup task which has the version you need Select “Version” to open the Backup Version Management page, choose the wanted version, and then select “Restore”.
Promise Technology VTrak N1616 Relink a Task of Cloud Backup (in the next SR) In HybridBoost, go to the Cloud Backup page, and click Relink Task. Follow the instructions of the wizard to finish Relink the Cloud Backup task. Note: Ensure there are previous backup versions in the cloud storage to relink with. After relinking the task, it’s advisable to restore a version, especially if the local path differs from the original task.
Product Manual Managing the VTrak N1616 • Rule: Transfer compression and Remove extra files at the destination • Throttle transfer bandwidth: Users have the flexibility to set their desired maximum bandwidth. • Filter: Two types of filters are available for use. File maximum size, Exclude file type.
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Promise Technology VTrak N1616 Restore one version of Rsync Backup In HybridBoost, go to the Rsync page, and select the Remote Backup task which has the version you need Select “Version” to open Remote Backup Version Management > Select the desired version and then proceed to click “Restore”.
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Product Manual Managing the VTrak N1616 Rsync CLI Backup or sync data from Linux device to PegasusPro: PegasusPro the latest service release (SR23) supports Rsync with SSL transfer encryption. Users still can use normal rsync. If users want to use Rsync with SSL transfer encryption, please use Rsync version 3.2.7 or newer.
Promise Technology VTrak N1616 ontactIng ecHnIcal upport PROMISE offers Web Support 24/7 and local Phone Support during normal business hours for VTrak N Series: For Web Support, click here: https://support.promise.com. For telephone support, click here: http:// www.promise.com/ContactUs Please be sure to register your product at PROMISE eSupport (https://support.promise.com) The information below is required for troubleshooting.
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Product Manual Contact Technical Support Return ONLY the specific product covered by the warranty. Do not ship cables, manuals, CDs, etc. Please return the product to your dealer or retailer or Contact PROMISE technical support for instructions before shipping the product. Please check PROMISE E-Support: https://support.promise.com for full instructions before shipping the product.
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Promise Technology VTrak N1616 esponsibilities You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage. You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product.
Contact Technical Support imited arranty PROMISE Technology, Inc. (“PROMISE”) warrants that this product, from the time of the delivery of the product to the original end user: a) all components for a period of three (3) years; b) will conform to PROMISE’s specifications;...
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Promise Technology VTrak N1616 isclAiMeR oF otheR wARRAnties This warranty covers only parts and labor, and excludes coverage on software items as expressly set above. Except as expressly set forth above, PROMISE disclaims any warranties, expressed or implied, by statute or otherwise, regarding the product, including, without limitation, any warranties for fitness for any purpose, quality, merchantability, non-infringement, or otherwise.
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