Program 14-9 - Work Unit Assignments - Toshiba DK14 Programming Manual

Automatic Call Distribution
Program 14-9 – Work Unit Assignments
Program 14-9 – Work Unit Assignments
Initialized Default:
✱ ✱ ✱ ✱
Program 14-9 Overview
This program selects the length of the Work Unit code for each ACD Group.
Agents talking on an ACD call can press the
digits) for each call. The outside caller cannot hear the code, so conversation is not interrupted.
SMIS only records (Peg) one or two digit Work Unit codes. SMDR can record 1~15 digit Work
Unit codes. If multiple work unit codes are entered on the same ACD call, only the last code
entered will be sent to SMDR; however, SMIS will register all Work Unit codes entered.
The Strata DK SMDR data will send up to 15 Work Unit digits in the Account Code data field of
the standard DK SMDR output. MIS (TTY) data will send only 1- or 2-digit Work Unit codes.
When the
DIAL". The Agent must enter the number of digits assigned in this program to allow a work unit
peg to be sent to SMIS. Any number of digits entered (even if less than assigned in this program)
will be sent to SMDR when the ACD call is ended.
6-34
account digits for each Group = 02
SELECT = 9
SELECT = ACD Group No.
Processor
DK40i, RCTUA, RCTUBA/BB, B1CU
RCTUC/D, B2CAU/BU, B3CAU/CU
RCTUE/F, B5CAU/CU
ACD Group Number
button is pressed on the Agent telephone, the LCD shows "ENTER STRK
DATA = Account Digits (01~15)
ACD Group Numbers
01~08
01~16
01~16
Number of Work Unit Digits
button and enter a Work Unit code (1~15
Strata DK Programming 5/00