Program 14-3 - Announcement/Music Port And Queue Pattern - Toshiba DK14 Programming Manual

Automatic Call Distribution
Program 14-3 – Announcement/Music Port and Queue Pattern
Program 14-3 – Announcement/Music Port and Queue
Pattern
Initialized Default:
✱ ✱ ✱ ✱
Code 1 Enter the RSTU or RSTU2 (or equivalent) port number of the first announcement.
Enter the RSTU or RSTU2 (or equivalent) port number of the second announcement if queue pattern has three
Code 2 announcements. (Enter Code 2 assignment only if there are three announcements. Skip to Code 3 if only two
announcements are used for the ACD Group queue.
Enter the second announcement port for two-announcement queue patterns or enter the third announcement port
Code 3
for three-announcement queue patterns.
Enter the RSTU, RSTU2 or PEKU Music Source port number or enter 999 if the music source is a Music-on-Hold
Code 4
(MOH) source.
Code 5 Enter the announcement number (1~3) of the first announcement that should repeat to calls in queue.
ACD Group
Announcement
Number
6-18
all blanks
SELECT = 3
Code (1~5)
ACD Group Number
Processor
DK40i
RCTUA
RCTUBA/BB
RCTUC/D
B1CU
B2CAU/BU
B3CAU/BU
RCTUE/F, B5CAU/BU
Code 1 Code 2
Announcement
1 Port 2 Port
DATA = Port number of Music or Announcement
Source
Enter blanks with Button/LED 01.
ACD Group Numbers Port Numbers
01~08 008~027
01~08 008~031
01~08 008~079
01~16 008~239
01~08 008~055
01~08 008~111
01~08 008~191
01~16 008~335
Code 3
Code 4
Announcement
Music Source Port
2 or 3 Port
Code 5
Repeat
Announcement
Number
Strata DK Programming 5/00