Program 14-2 - Acd Supervisor Passwords - Toshiba DK14 Programming Manual

Program 14-2 – ACD Supervisor Passwords
Initialized Default:
✱ ✱ ✱ ✱
ACD Group Number
Program 14-2 Overview
Assigns a Supervisor ID code to each ACD Group. Only one code is allowed per Group. When a
Supervisor ID code is logged into the system, the telephone is assigned (with all Supervisor
features) to the ACD Group with that Supervisor ID code.
If the telephone has an LCD, it can be used to monitor Agent and Queue Status for all ACD
Groups by using special access codes
a code is assigned to a non-existing ACD Group, the code can be used by a Manager (for example)
to check the Agent and/or Queue Status of any ACD Group.
Strata DK Programming 5/00
All blanks
SELECT = 2
Processor
DK40i, RCTUA, RCTUBA/BB, B1CU
RCTUC/D, B2CAU/CU, B3CAU/CU
RCTUE/F, B5CAU/CU
Supervisor ID Code
Program 14-2 – ACD Supervisor Passwords
DATA = Supervisor ID Code (0000~9999)
GROUP = ACD Group Number
ACD Group Numbers
01~08
01~16
01~16
Name
and (where XX = ACD Group number). If
Automatic Call Distribution
6-15