Program 11 - Acd Timing Assignments - Toshiba DK14 Programming Manual

Program 11 – ACD Timing Assignments
Initialized Default:
✱ ✱ ✱ ✱
Code 1 Code 2
ACD Queue
Ring Agent
Group Overflow
Timer
Number Timer
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Strata DK Programming 5/00
See table below
Code (1~9)
ACD Group Number
Music Timer (1~3)
(used only with Code 5, skip this
entry for all other codes)
Processor
DK40i, RCTUA, RCTUBA/BB, B1CU
RCTUC/D, B2CAU/BU, B3CAU/BU
RCTUE/F, B5CAU/BU
Code Time Initialized Data
1 0000~3600 sec.
2 000~255 sec.
3 000~255 sec.
4 000~120 sec.
5 000~999 sec.
6 000~255 sec.
7 000~600 sec.
8 00~30 min.
9 00~60 min.
Code 3 Code 4
RBT before
Wrap-up
Music Timer
Announce
Timer
Timer
Program 11 – ACD Timing Assignments
DATA = Time (min. or sec.)
ACD Group Numbers
01~08
01~16
01~16
Notes
0030 sec. 0000 = No Overflow
030 sec.
060 sec.
001 sec.
030 sec.
120 sec.
240 sec.
00 Disables Alarm
01 min. Guard Timer; blocks
Alarm Reset
00 min. 00 Disables Timer
Code 5 Code 6 Code 7
Connect to
Call Waiting Call Waiting
Alarm Alarm
Timer 1 Timer 2
1 2 3
Automatic Call Distribution
Code 8 Code 9
Disconnect
Alarm
of ACD Call
Guard Timer
Timer
6-7