Program 39 - Flexible Button Assignments For Acd Telephones - Toshiba DK14 Programming Manual

Automatic Call Distribution
Program 39 – Flexible Button Assignments for ACD Telephones
Program 39 – Flexible Button Assignments for ACD
Telephones
Initialized Default:
✱ ✱ ✱ ✱
SELECT = Port Number or Range.
To add a port range, enter XXX✱XXX
(low port ✱ high port)
Press Button/LED to be defined.
Toshiba highly recommends that you enter the button keystrip names exactly as shown in the left
column, since these button names are used in the ACD Agent and Supervisor Guides.
ACD Feature Button
Designation
(Agent)
(Supervisor)
6-36
Logical port number = physical port number
Program 90, 91-1, or 91-9 initializes Program 02
Processor [PDN] Port Range [PhDN] Port Range
DK40i
RCTUA
RCTUBA/BB
RCTUC/D
RCTUE/F
B1CU
B2CAU/CU
B3CAU/BU
B5CAU/BU
Program
Feature Code on Agent
Telephone
X
Program
[PhDN] in X
Program 39
X
X
CODE =
Enter the appropriate feature code. See the
Feature Code Table below.
000~027 500~527
000~031 500~531
000~079 500~079
000~239 500~739
000~335 500~835
000~055 500~579
000~111 500~739
000~191 500~739
000~335 450~785
Program on
Supervisor
Telephone
Used by Agents to Log In/Out.
[PhDN] + Log In/Out + ZZZZ
(ZZZZ = Agent ID code)
Used by Supervisor to Log In/Out
X Log In/Out + YYYY
(YYYY = Agent ID code)
Each Agent telephone must have a unique, single-
appearing [PhDN] button to receive and originate
ACD calls.
When the Agent logs into an ACD Group from any
single-appearing [PhDN], that [PhDN] is the active
(Supervisor telephones do not require a unique
[PhDN] button unless the Supervisor telephone will
be used as an Agent telephone periodically.)
Enables the Agent to peg an ACD call with an
account number that will be sent to a SMIS personal
computer and/or SMDR device.
Provides ACD call pickup within the Group. The
Agent must be logged into the same Group in order
X
to pick up the ACD call. The Pickup call is considered
an ACD call on the MIS status report.
Notes
on the Agent telephone.
Strata DK Programming 5/00