Program 14-0 - Loop/Ground Start Line Direct To Acd Group Assignments - Toshiba DK14 Programming Manual

Program 14-0 – Loop/Ground Start Line Direct to ACD
Group Assignments
Initialized Default:
✱ ✱ ✱ ✱
SELECT = 0
ACD Group Number
Press
or
ACD Group
Processor
Number
DK40i 01~08
RCTUA 01~08
RCTUBA/BB 01~08
RCTUC/D 01~16
RCTUE/F 01~16
ACD Group
Number
Program 14-0 Overview
Assigns ground and loop start CO lines to directly ring a designated ACD Group. CO lines that are
assigned to an ACD Group should also be assigned as a line group in Program 16. A CO line can
only be assigned to one ACD Group.
Agent telephones that should receive calls from lines assigned to an ACD Group,
Important!
should not be assigned a
(Program 39) for lines that are in the ACD Group.
ACD line calls ring Agent
overflow destination telephone [DN] buttons or CO
See Programs *09, 17 (LED 05) and 71-1 for DID/Tie/DNIS/ANI line digit to ACD Group
assignments. Also see Program 11 (Code 1~9)—ACD Timing Assignments.)
Program assignment 78-61~63 overrides Program 14-0 CO line assignments.
Note
Strata DK Programming 5/00
Program 14-0 – Loop/Ground Start Line Direct to ACD Group Assignments
No CO lines assigned to direct ring to ACD Groups (all LEDS Off)
to advance
to go back.
CO Line Range
001~012
001~016
001~048
001~144
001~200
ACD CO Line Assignments
(Write in CO lines assigned to direct ring each ACD Group on incoming calls.)
buttons [PhDNs] and ACD calls that overflow ring the
Automatic Call Distribution
Light Button/LEDs of CO lines that should be
assigned to the ACD Group.
ACD Group
Processor
Number
B1CU 01~08
B2CAU/BU 01~16
B3CAU/BU 01~16
B5CAU/BU 01~16
button or individual CO
/ button.
CO Line Range
001~032
001~120
001~120
001~200
buttons
6-11