Call Processing Control; Chains; Groups; Menus - Toshiba Strata CIX GVPH Programming Manual

Call Processing Control

Call processing control in Strata CIX40 Voice Processing goes beyond the definition of unique
User IDs. Voice processing provides four additional structures: chains, groups, menus, and a
token programming language. These control structures enable more complex control so that
you can define virtually any call handling method.

Chains

Chains are how you tell voice processing what to do when one of three conditions apply:
•
Done – The Done chain instructs voice processing where to send a caller who remains on
the line after leaving a message or after listening to an announcement only mailbox.
•
Ring No Answer (RNA) – The RNA chain instructs voice processing where to send a caller
when there is a RNA at a User ID's extension.
•
Busy – The Busy chain instructs voice processing where to send a caller when a User ID's
extension is Busy.

Groups

Groups control which User IDs a call may access. Each User ID mailbox user can be a
member of up to four groups. To be able to access another User ID, the caller User ID must
share at least one group number with the currently accessed User ID.

Menus

Menus define the destination for a caller that presses one of ten possible single-digit menu
options while listening to a mailbox's greeting. Menus can accommodate an unlimited number
of special applications.

Token Programming Language

Strata CIX40 Voice Processing's programming language enables voice mail to perform such
versatile features as obtaining information from callers, message waiting light control, and
confirming digits entered by a caller. A series of tokens instruct voice processing what actions
to perform. See Chapter 5 – Token Programming
Strata CIX40 Voice Processing Programming Manual
for details.
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How Voice Processing Operates
Call Processing Control
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