Group/Chains Screen - Toshiba Strata CIX GVPH Programming Manual

Menus
Users Menu

Group/Chains Screen

Menu Bar
User's
Information
Chains/
Groups
Menus
Figure 4-5 Groups/Chains Screen with Sample Data
Table 4-6 Groups/Chains Screen Fields
4-14
See "Users Menu Field Descriptions" on page 4-5
See "Users Menu Field Descriptions" on page 4-5
Chain information for the User ID mailbox.
Chains are how you tell voice processing what to do with a call when one of three
specific conditions apply: Done, RNA, Busy.
CAUTION!
Avoid programming chains that contain loops. For normal voice
processing operation, we recommend that you program all chains to
eventually end at System Administrator User ID 999 (which defaults
to disconnect, @H) and never change the User ID 999 default.
Voice processing, by enabling you to program chains, provides the flexible call routing
solutions needed for many varied customer applications. If you create a loop when
programming Voice processing with chains of User IDs, all voice processing ports
become busy and you must reboot the system.
Conditions which create loops include:
The most common condition is usually triggered by no caller DTMF action followed
l
by a hang up.
For the following explanation, assume that the reserved User IDs are set to their
default values.
Operator User ID 0
Caller Instructions User ID 991
System Administrator User ID 999
Menu Bar
for a definition of the fields.
User's Information
for a definition of the fields.
Chains
Strata CIX40 Voice Processing Programming Manual
4671
7/06