Holiday Greetings-Holiday Divert Mailbox - Toshiba Strata CIX GVPH Programming Manual

Holiday Greetings—Holiday Divert Mailbox
With only 10 Auto Scheduling entries per User ID, it can be difficult to make both the daily
schedules (morning, afternoon, night, weekend) and the holiday schedules work in one
mailbox. The following is an alternative method—using a Holiday Divert mailbox to search a
list of holidays for the year and divert to a Holiday Greeting mailbox.
Program Example
In the following example:
•
User ID 900: Holiday Divert
•
User ID 900 sends the call to User ID 980 if it is a holiday; otherwise, the call is routed to
User ID 900's RNA chain for normal call processing.
•
User ID 980: Holiday Greeting
•
Greeting 2 plays: "Toshiba is closed for the holiday..."
•
ASCII text file HOLIDAYS.TXT lists all holiday dates.
• Voice processing System Configuration's per Port Definitions box_grt parameter is
configured to start at User ID 900 for all valid ports.
Token.txt files are limited to 100Kbs.
Note
!
To program the example
1. For User ID 900 (Holiday Divert), define the user's record to contain:
Extension @?(%Y,HOLIDAYS.TXT,980)
@
?(%Y,HOLIDAYS.TXT,980)
Done Chain
RNA Chain
2. For User ID 980 (Holiday Greeting), define the Users record to contain:
•
Do Not Disturb: On (unless using a Menu token)
• Greeting : 2
3. Access the User ID mailbox via telephone. Record a generic holiday greeting:
Greeting 2: "Toshiba is closed for the holiday..."
Strata CIX40 Voice Processing Programming Manual
Suppresses normal process.
In file HOLIDAYS.TXT, search for the current date (%y). If found, goes to User
ID 980.
991
990
7/06
Customization Examples
Users Menu Examples
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