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Toshiba STRATA CIX Remote Call Control User Manual

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TOSHIBA
Telecommunication Systems Division
®
Remote Call Control

User Guide

June 2009

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  • Page 1: User Guide

    TOSHIBA Telecommunication Systems Division ® Remote Call Control User Guide June 2009...
  • Page 2 To view the latest version of this or other documents please refer to the Toshiba FYI web site. Toshiba America Information Systems shall not be liable for any commercial losses, loss of revenues or profits, loss of goodwill, inconvenience, or exemplary, special, incidental, indirect or consequential damages whatsoever, or claims of third parties, regardless of the form of any claim that may result from the use of this document.
  • Page 3 TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”) Telecommunication Systems Division License Agreement IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEMS PRODUCT OR OTHERWISE MADE AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER.
  • Page 4 The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the equipment, is the repair or replacement of such defective or missing parts as are causing the malfunc- tion by TAIS or its authorized dealer with new or refurbished parts (at their option).
  • Page 5 Toshiba Strata CIX. Toshiba does not endorse, warrant nor assume any liability in connection with such third party products or services.
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  • Page 7: Table Of Contents

    Contents Introduction Conventions ........................iv Related Documents/Media....................iv Chapter 1 — Overview Requirements ........................1 RCC Features ........................2 Call Controls ........................3 Chapter 2 — Getting Started Make a Call ..........................5 Call Additional Numbers....................6 Type a New Number to Call.....................7 Answer a Call........................8 Redirect a Call........................9 Hold............................9 Retrieve a Call........................9 Consultation Call .......................10...
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  • Page 9 Introduction This guide provides instructions on using the Remote Call Control (RCC) application This book contains the following chapters: • Chapter 1 – Overview describes RCC user features that work with Microsoft Office Communicator 2007. • Chapter 2 – Getting Started contains procedures for basic RCC features. RCC User Guide 06/09...
  • Page 10: Introduction Conventions

    CD-ROM or in print. To find the most current version, check the version/date in the Publication Information on the back of the document’s title page. Refer to the following for more information: • Strata CIX Remote Call Control Administrator Guide • Microsoft Documents: • Microsoft Office Communicator 2007 Getting Started Guide •...
  • Page 11: Chapter 1 - Overview

    Overview This document helps you use the Remote Call Control (RCC) features that are supported by the Strata CIX telephone system. These features can be performed using from Microsoft Office Communicator (OC) 2007 and the Strata CIX CSTA services. Refer to the Microsoft Office Communicator 2007 Getting Started Important! Guide for all OC User features and functions.
  • Page 12: Rcc Features

    Overview RCC Features RCC Features The following are the features described in this manual: Make a call Answer a call Disconnect a call Redirect a call Hold / Retrieve a call Retrieve call Consultation and Screened/Unscreened transfer Generate digits (DTMF) Set Call forwarding RCC User Guide 06/09...
  • Page 13: Call Controls

    Overview Call Controls Call Controls The following table shows the different call controls: Control Function End Call. Put call on hold. Mute your line during a conference call Transfer call to: another person another one of your devices (such as your cell phone). Display the dial pad.
  • Page 14 Overview Call Controls This page is intentionally left blank. RCC User Guide 06/09...
  • Page 15: Chapter 2 - Getting Started Make A Call

    Getting Started This chapter contains procedures for basic RCC features. Make a Call Each contact in your Contact List has a number that you can call by clicking the Call button associated with the contact. The number is the contact’s work number by default, but can be changed based on the number most recently used to call the contact.
  • Page 16: Call Additional Numbers

    Getting Started Make a Call Call Additional Numbers Communicator users can publish additional phone numbers, such as their mobile or home phone numbers and give you Team or Personal (need AD) access level so you can view the numbers and use them for “click-to-call.” To call an additional phone number, click the arrow next to the Call button.
  • Page 17: Type A New Number To Call

    Getting Started Make a Call Communicator Call Microsoft Office Communicator 2007 provides a Communicator Call option, as a way of placing a call to a contact (shown on previous page). When you place a Communicator Call, the call is a VoIP call that is directed to all of the contact’s devices that are configured for Office Communicator 2007.
  • Page 18: Answer A Call

    Getting Started Answer a Call Answer a Call When you receive a phone call from another Communicator contact, a Call alert appears in the bottom-right corner of your computer screen. From the alert, you can accept the call, ignore the call, or redirect the call to another number. ...
  • Page 19: Redirect A Call

    Getting Started Redirect a Call Redirect a Call When receiving an invitation alert, the you can divert the call to another destination, which may be inside or outside the switching sub-domain.  To redirect a call Click the “Redirect call to another phone or instant message” button, then select an option from the menu.
  • Page 20: Consultation Call

    Getting Started Consultation Call Consultation Call Consultation call places an existing active call at a device on hold and initiates a new call from the same device. To make a consultation call, make another call while the phone is connected. The existing active call is automatically placed on hold. Screened Transfer Transfer sends a call held at a device to an active call at the same device.
  • Page 21: Set Call Forwarding

    Getting Started Set Call Forwarding Set Call Forwarding Microsoft Office Communicator 2007 provides call handling options that you can set to forward your incoming calls to your voice mail (if it is Strata CIX Voice Mail, enter the voice mail number as the forward number), to an alternate phone number, such as your mobile phone or home phone number, or to another contact, as shown below in Figure 12.
  • Page 22 Getting Started Set Call Forwarding  To forward a call to your voice mail, another person, or phone number  In the Office Communicator window, click the Call Forwarding button, point to Forward Calls To, and then do one of the following: •...
  • Page 23 Getting Started Set Call Forwarding  To ring another number at the same time your device rings  In the Office Communicator window, click the Call Forwarding button, point to Ring an Additional Number, and then do one of the following: •...
  • Page 24: Telephone Call Between Different End Points

    Outlook address book and email. The user will be able to right click on any of the contact on the To: and Cc: list and initiate a voice call. Toshiba recommends that you consult the Microsoft solutions provider regarding this integration (Microsoft Office System and OCS).