User Id Mailboxes - Toshiba Strata CIX GVPH Programming Manual

How Voice Processing Operates
How the GVPH Processes

User ID Mailboxes

Voice processing processes a User ID mailbox (see
•
User ID mailbox field settings
•
Whether an Answer, Busy, or RNA condition exists.
How Strata CIX40 Voice Processing Processes User ID Mailboxes
1. Start – Voice processing directs the call to this User ID.
2. Do Not Disturb – Voice processing determines whether the User ID mailbox field Do
Not Disturb is On.
•
Yes – Voice processing directs the call to the RNA greeting and proceeds with the RNA
condition.
• No – Voice processing determines whether Call Screening is On.
3. Call Screening – Voice processing determines if Screen Calls is On.
•
Yes – Voice processing records the caller's name and then proceeds to dial the
Extension .
• No – Voice processing dials the Extension .
4. Evaluate Extension – Voice processing determines if the
@.
•
Yes – Voice processing suppresses the normal process. Voice processing processes
the Token Programming Language, then proceeds to the RNA condition. If there is an
error during processing, voice processing follows the Done chain of the Company
Greeting User ID.
•
No – Voice processing places the call on transfer hold, dials the digits in the User ID's
extension field, then proceeds to the Answer, Busy, or RNA condition, as appropriate
(see
Table 3-3 Call Flow
Answer
Voice processing determines if ID
Call is Yes.
Yes — Voice processing plays the
user's recorded name. If
the recording does not
exist, voice processing
plays a tone. Voice
processing proceeds to
Call Screening.
No — Voice processing proceeds
to Call Screening.
Call Screening – Voice processing
determines if Screen Calls is On.
Yes — Voice processing plays the
name the caller recorded.
No — Voice processing connects
the caller.
3-8
Table 3-3).
Voice processing determines if the
Busy chain is defined.
Yes —
No —
Play Busy Greeting – Voice
processing determines if there is a
custom busy greeting.
Yes —
No —
Figure
Busy
Voice processing follows
this User ID's Busy chain.
Voice processing proceeds
to play the busy greeting.
Voice processing plays the
user's custom busy
greeting.
Voice processing plays the
system busy greeting.
Strata CIX40 Voice Processing Programming Manual
3-2) based on:
's first character is
Extension
Ring No Answer
Voice processing determines if the
Ring No Answer chain is defined.
Yes — Voice processing follows
the User ID's Ring No
Answer chain.
No — Voice processing plays the
current greeting.
Play the Current Greeting – Voice
processing determines if there is a
custom greeting.
Yes — Voice processing plays the
user's custom greeting.
No — Voice processing plays the
system greeting.
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