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Toshiba Strata CIX GVPH Programming Manual

Voice processing system
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TOSHIBA
Telecommunication Systems Division
Voice Processing System
GVPH
Programming Manual
(UADM Software)
July 2006

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Summary of Contents for Toshiba Strata CIX GVPH

  • Page 1 TOSHIBA Telecommunication Systems Division Voice Processing System GVPH Programming Manual (UADM Software) July 2006...
  • Page 2 Solutions Division, also reserves the right, without prior of this material. notice, to make such changes in equipment design or Stratagy is a registered trademark of Toshiba America components as engineering or manufacturing methods may Information Systems, Inc. warrant.
  • Page 3 TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”) Telecommunication Systems Division License Agreement IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS DIGITAL SOLUTIONS PRODUCT OR OTHERWISE MADE AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER.
  • Page 4 The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the equipment, is the repair or replacement of such defective or missing parts as are causing the malfunc- tion by TAIS or its authorized dealer with new or refurbished parts (at their option).

  • Page 5: Table Of Contents

    Main Menu Options ..........................1-9 Main Menu Field Descriptions......................1-10 Chapter 2 – Configure UADM2 Software Configuring UADM2 Software......................2-2 Tools Utility ............................2-4 Toshiba Plug and Play ........................2-4 Telephone System Configuration ....................2-4 System Integration Patterns ......................2-4 System Configuration..........................2-5 Modify System Configuration Parameters ..................2-5 System Parameters ..........................2-6...
  • Page 6 Contents Chapter 3 – How Voice Processing Operates Call Processing Control........................3-3 Chains ............................3-3 Groups ............................3-3 Menus ............................3-3 Token Programming Language .....................3-3 User ID Mailboxes ..........................3-4 Types of Mailboxes ........................3-4 Customizing Mailboxes.........................3-4 How the GVPH Processes........................3-5 User IDs............................3-5 User ID Mailboxes.........................3-8 Feature Programming.........................3-10 Automatic Scheduler ........................3-10 Automatic System Recovery .......................3-10...
  • Page 7 Contents Chapter 4 – Menus Screen Advertisement........................3-18 Shared Extensions........................3-18 Shutdown using the Telephone Dial Pad..................3-18 Single-digit Menus ........................3-19 Storage Space Notification ......................3-19 System Administrator’s Mailbox....................3-19 Token Programming ........................3-19 Universal Ports ..........................3-19 User ID Security Code.........................3-20 User ID—Variable/Fixed Length ....................3-20 Varied Sampling Rates (Not Supported) ..................3-20 Voice Forms ..........................3-20 Chapter 4 –...
  • Page 8 Contents Chapter 6 – Customization Examples Replaced or Variable Tokens .......................5-4 Defined Tokens ............................5-7 Chapter 6 – Customization Examples Users Menu Examples..........................6-1 Using a Status User ID to Check Message Count for Multiple User IDs ........6-2 System Paging a User for Special Callers ..................6-3 System Paging for Ring No Answer....................6-4 Switching and Maintaining Languages ..................6-6 Holiday Greetings—Holiday Divert Mailbox ................6-9...
  • Page 9 Contents Chapter 8 – Maintenance and Troubleshooting Filecopy ............................8-16 Troubleshooting ..........................8-18 Determine Problem........................8-18 Language Settings........................8-19 GVPH Diagnostic Utilities ......................8-22 Automatic System Recovery .......................8-23 Strata CIX40 Voice Processing Programming Manual 7/06...
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  • Page 11: Chapter 1 - Access And Use Uadm2 Admin

    Access and Use UADM2 Admin The Strata CIX40 uses the GVPH voice mail circuit card to provide comprehensive Auto Attendant/Voice Mail capabilities. The GVPH installs in a dedicated cabinet slot with SMDI integration built-in. An RS232 maintenance jack to connect an Admin PC or external maintenance modem is built-in on the GVPH and a built in modem.

  • Page 12: Access Uadm2 Admin

    Access and Use UADM2 Admin Access UADM2 Admin Access UADM2 Admin There are two ways to access the UADM2 Admin program: local and remote. Method Description Requirements • Customer-supplied portable/desktop PC Local Access UADM2 Admin via a cable connecting the GVPH with a portable •...

  • Page 13: Remote Access

    Access and Use UADM2 Admin Remote Access Remote Access Remote access refers to accessing the UADM2 Admin software via modem from a portable or desktop PC located at this or another site.To perform remote access, you must prepare the GVPH system by installing and connecting the modem and preparing the portable/desktop PC by configuring the modem.

  • Page 14: Use Uadm2 Admin Remotely

    Access and Use UADM2 Admin System Startup Use UADM2 Admin Remotely Both the remote and the voice processing system are active simultaneously. Use the remote as you would from the UADM2 Admin PC’s monitor and keyboard. System Startup When UADM2 Admin on a remote PC is accessed, the software automatically displays the Main Menu.
  • Page 15 Access and Use UADM2 Admin Use UADM2 Admin All screens/menus use the standard keys shown in Table 1-2. Table 1-2 Standard Keys Movement arrow (¦Ø) moves cursor to next field provides help text regresses one screen spacebar toggles Enable/Disable, On/Off, Yes/No fields Users Menu: scrolls User IDs Page Up/Down Auto/Notify Menus: scrolls record summary information...

  • Page 16: Online Help Function

    Access and Use UADM2 Admin Online Help Function Online Help Function Voice processing’s online help function is content-specific and is available on a field-by-field basis. Voice processing provides two types of online help—the help line and detailed help. Help Line The help line automatically displays the information about the current field at the bottom of the screen.

  • Page 17: System Shutdown

    Access and Use UADM2 Admin System Shutdown System Shutdown Occasionally you need to shut down, or exit, GVPH call processing. Circumstances include: • Turning power off to perform hardware maintenance • Moving the system to another location CAUTION! Never shut down the GVPH by turning off the Strata CIX40’s power. Doing so may corrupt the system files that are in use.
  • Page 18 Access and Use UADM2 Admin System Shutdown You must wait until the entire prompt has been played before entering the Important! security code. If the code is entered prior to the completion of the prompt, the shutdown does not occur. 3.

  • Page 19: Main Menu Options

    Access and Use UADM2 Admin Main Menu Options To restart/reset the voice processing system after selecting “Shutdown and STOP for power off” or Backup and Shutdown for power off option If you select any of the first four options on the Shutdown Menu, the GVPH Note automatically restarts.

  • Page 20: Main Menu Field Descriptions

    Access and Use UADM2 Admin Main Menu Field Descriptions Main Menu Field Descriptions Menu Bar System Information Port Activity Statistics Figure 1-3 Main Menu with Sample Data Table 1-4 Main Menu Screen Fields Menu Bar Access Options (select). Users Press Alt+U to access the Users Menu. See the Programming Section.
  • Page 21 Main Menu Screen Fields (continued) System Information (Display only, in addition to the fields, the screen displays the GVPH voice processing model number, software version, voice board driver, and TAIS, Inc. Toshiba telephone system name and model number.) Usage System usage (n/pp%).
  • Page 22 Access and Use UADM2 Admin Main Menu Field Descriptions Table 1-4 Main Menu Screen Fields (continued) Status Function system is performing on the port. Includes: IDLE: Port is idle and available for calls. GREETING: Mailbox greeting is currently playing. RECORDING: Message currently being recorded.

  • Page 23: Chapter 2 - Configure Uadm2 Software

    Configure UADM2 Software This chapter provides detailed information about configuring UADM2 software and discusses: • Configuring UADM2 software • Toshiba Plug and Play • Telephone System Configuration • System Configuration • System Parameters • Simplified Message Desk Interface (SMDI) Strata CIX40 Voice Processing Programming Manual...

  • Page 24: Configuring Uadm2 Software

    Configure UADM2 Software Configuring UADM2 Software Configuring UADM2 Software Settings for the communication port in UADM2 must match the corresponding parameters set in the Stratagy System Configuration file on the GVPH. For example, the UADM2 PC serial port settings made in the Serial Port field of this procedure must be identical to the serial port definitions (i.e., set serial_port ) set in the GVPH’s System Configuration file (see “System Configuration”...
  • Page 25 Configure UADM2 Software Configuring UADM2 Software Table 2-1 UADM2 PC Configuration Fields (continued) Field Description/Default Baud rate of serial port. Possible values: 9600 Baud Rate Default: 9600 Note When connecting by modem 19200 or 57600 baud can be used. Sets modem initialization string. The modem initialization string can be changed to work with specific brand modems.

  • Page 26: Tools Utility

    2. Type the password (the default password is Stratagy) and press Enter. See “Tools” on page 1-2 for a description of the menu options. Toshiba Plug and Play The GVPH is pre-installed as Strata CTX100 with SMDI - 3-digit mailbox numbers. Select Strata CTX670 Expanded for 4-digit mailbox numbers. Telephone System Configuration GVPH is set with a fixed telephone system configuration and cannot be changed using this option.

  • Page 27: System Configuration

    Configure UADM2 Software System Configuration System Configuration Use this function to change voice processing’s system options and parameters, define timeout values and computer configurations, and control per port options. See “System Parameters” on page 1-6 for a list of the parameters, their definitions and default settings. Most System Configuration options do not require modification.

  • Page 28: System Parameters

    Configure UADM2 Software System Parameters System Parameters Most System Configuration options do not require modification. We recommend that you modify the system password immediately. All other options have default values, but can be modified as required. Table 2-2 System Parameters Parameter Description Specifies whether GVPH should accept 0 as valid mailbox number.
  • Page 29 Configure UADM2 Software System Parameters Parameter Description (continued) Whether the system says “Begin recording at the tone, ... or hang up” before taking a message. This also affects the “to re-record press 2” and “to append press 3” menu selections given after a recording. True: The system plays the above prompt.
  • Page 30 Configure UADM2 Software System Parameters Parameter Description (continued) db_locking NOT SUPPORTED Designates the User ID Defaults Box voice processing uses for the default values when creating a new User ID. The field values in the Defaults Box User ID are copied into a new User ID upon initialization.
  • Page 31 Configure UADM2 Software System Parameters Parameter Description (continued) Voice processing, before dialing any User ID Extension field, first verifies that DTMF was entered since the call last accessed the User ID (usually Caller Instructions User ID 991) specified in the Done chain of the initial User ID (usually Company Greeting User ID 990).
  • Page 32 Configure UADM2 Software System Parameters Parameter Description (continued) Starting volume of the ports. The ^( ) token enables you to change the volume of the current port to the specified level (see Chapter 5 — Token Programming). For the user, the current port volume can be set through the Users Menu’s gain_norm Message Volume field and by the user with the Play Message Controls (see Chapter 4 —...
  • Page 33 Configure UADM2 Software System Parameters Parameter Description (continued) User ID voice processing “jumps” to when voice processing detects a specific tone. Used to handle incoming faxes, detect connections from TDD machines for deaf communication, etc. Up to 24 tones can be detected and directed to a mailbox by entering a User ID followed by a number (1~24).
  • Page 34 Configure UADM2 Software System Parameters Parameter Description (continued) Sets the threshold for keeping or discarding messages. A message recording to be considered valid and kept must be at least as long as this setting. Shorter minmsg recordings are discarded. In 100 ms units. Default: 10 (1 second) Logs every received message and User ID that checks for messages, along with the DTMF entered.
  • Page 35 Default: ‘Stratagy’ Defines the host system. pbx_type Default: CTX100 (Refer to “Toshiba Plug and Play” on page 2-4 Determines whether outside Caller ID is announced when the Caller ID is available. Note This parameter works in conjunction with SMDI integration. True:...
  • Page 36 Configure UADM2 Software System Parameters Parameter Description (continued) Maximum length of the security code that voice processing accepts as a new security code when a user attempts to change it from a telephone. Setting this parameter equal to the security_min_length parameter, creates “fixed- digit”...
  • Page 37 Configure UADM2 Software System Parameters Parameter Description (continued) When a User selects option 1 (Play Messages), and then 78 (continuous play) or 76 (continuous delete), this parameter defines the total number of minutes to play or delete. Usually defines the length of one side of a tape that might be used for recording a set of messages in a User ID.
  • Page 38 Configure UADM2 Software System Parameters Parameter Description (continued) When this value is greater than 0, it enables a special function in voice processing to go off-hook and back on-hook whenever a port is idle for the specified number of seconds. This is necessary only when under rare circumstances a telephone switch may not release a station that is connected to GVPH even after GVPH has gone on- tmo_idle hook.

  • Page 39: Serial Port Definition

    Configure UADM2 Software System Parameters Parameter Description (continued) Serial Port Definition Baud rate for logical serial port 1. This operates on the physical COM port as defined by serial_port1. baud1 Possible values: 9600. Default: 9600 baud2 NOT SUPPORTED Number of data bits for logical serial port 1. databits1 Default: 8 (Default is fixed and cannot be changed.) databits2...

  • Page 40: Per Port Definitions

    Configure UADM2 Software System Parameters Parameter Description (continued) Per Port Definitions Sets the starting User ID for the port given as the last value. Examples: box_grt 990 1 means that on port 1, a new call starts at User ID 990. Possible values: valid User ID and valid port Default: 990 1...

  • Page 41: Fixed Length User Ids

    Configure UADM2 Software System Parameters Parameter Description (continued) Fixed Length User IDs The fixed length of a User ID is based on its first digit. Maximum digits GVPH expects when a caller dials a User ID beginning with zero. There is only one User ID mailbox that can have zero as its first digit, and that is User ID 0.
  • Page 42 Configure UADM2 Software System Parameters Parameter Description (continued) Maximum digits GVPH expects when a caller dials a User ID beginning with five. When changing this value, make certain that it is still possible to log in and send messages to all existing User ID mailboxes that begin with this digit. For example, if there are five digit User ID mailboxes that begin with this digit, then you should not fixed_len5 set the value of this parameter less than five.

  • Page 43: Smdi Integration

    Configure UADM2 Software SMDI Integration SMDI Integration GVPH enables Simplified Message Desk Interface (SMDI) protocol to provide backplane integration with Strata CIX40. SMDI is the most efficient way of integrating GVPH with a telephone system. SMDI is the only integration available for use with the GVPH and cannot be Important! changed.
  • Page 44 Configure UADM2 Software SMDI Integration Table 2-3 SMDI Parameters Parameter Description Some SMDI installations use logical terminal numbers that do not begin with 1 (for example, if it uses the extension or physical number to define the terminal). In these situations, you must define the extension number where port 1 is connected.

  • Page 45: Test Smdi

    Configure UADM2 Software SMDI Integration Test SMDI After the SMDI feature has been enabled in GVPH and the link has been established with the backplane, the SMDI link can be tested. Initial testing can be done by making test calls into GVPH. Program a User ID with default options.
  • Page 46 Configure UADM2 Software SMDI Integration One new application is playing the Calling Party ID in the header information of the message. To configure this option, in addition to making the required changes for SMDI integration in the GVPH System Configuration, you must make sure the play_caller_id parameter is set to True.
  • Page 47 How Voice Processing Operates To the CIX40 the GVPH looks like several ordinary telephones, not special digital telephone sets. The telephone system controls the incoming calls until it directs them to the GVPH by ringing a ’telephone’ or port. When a calls rings in on a GVPH port it answers and then performs the actions it is programmed to perform.

  • Page 48: Chapter 3 - How Voice Processing Operates User Ids

    How Voice Processing Operates User IDs Reserved User IDs Voice processing comes with several pre-defined User IDs. Only User ID 999 cannot be assigned to another User ID number. Each of the following User ID mailboxes performs a specific function. Most of the mailbox numbers of the pre-defined User IDs can be changed, if required, to better meet your customers needs.

  • Page 49: Call Processing Control

    How Voice Processing Operates Call Processing Control Call Processing Control Call processing control in Strata CIX40 Voice Processing goes beyond the definition of unique User IDs. Voice processing provides four additional structures: chains, groups, menus, and a token programming language. These control structures enable more complex control so that you can define virtually any call handling method.

  • Page 50: User Id Mailboxes

    How Voice Processing Operates User ID Mailboxes User ID Mailboxes Types of Mailboxes User IDs fall into one of several general categories, based on how they are customized. User A typical User ID mailbox records messages from callers. A user can periodically check the User ID for messages, or be notified by a variety of automatic notification methods.

  • Page 51: How The Gvph Processes

    • Notify Templates—Notify contains templates (e.g., message waiting light control and pagers) you can use for defining User ID Notify records. If you have questions about customizing User ID mailboxes, please contact Toshiba Technical Support. How the GVPH Processes User IDs Whenever a call rings a port on GVPH, voice processing answers and begins processing the call starting at a predefined User ID.
  • Page 52 How Voice Processing Operates How the GVPH Processes 5. Operator User ID (Default User ID 0) – This is the end of the Company Instructions User ID’s Done chain. If a caller presses after recording a message for a User ID, the message is sent to the destination mailbox, the prompt, “message sent”...
  • Page 53 How Voice Processing Operates How the GVPH Processes Start GVPH directs call to this User ID. Do Not Disturb Is Do Not Disturb ON? Call Screening Records Caller's Name Is Screen Calls ON? Evaluate Extension Suppress Normal Process Successful Is the first Processes Token character “@”? Programming Language...

  • Page 54: User Id Mailboxes

    How Voice Processing Operates How the GVPH Processes User ID Mailboxes Voice processing processes a User ID mailbox (see Figure 3-2) based on: • User ID mailbox field settings • Whether an Answer, Busy, or RNA condition exists. How Strata CIX40 Voice Processing Processes User ID Mailboxes 1.
  • Page 55 How Voice Processing Operates How the GVPH Processes Table 3-3 Call Flow (continued) Answer Busy Ring No Answer Play Caller Name – User Accepts, Caller Response – Voice Store Messages – Voice Rejects, or Transfers. Voice processing directs the call processing determines if Store processing plays “To accept...
  • Page 56 How Voice Processing Operates How the GVPH Processes Table 3-3 Call Flow (continued) Answer Busy Ring No Answer Connect the Caller – If the user User ID Done Chain – Voice Caller Instructions User ID Done accepts the call, voice processing processing determines if the User ID Chain –...

  • Page 57: Feature Programming

    How Voice Processing Operates Feature Programming Feature Programming This chapter lists (in alphabetical order) voice processing’s programmable features and gives instructions on programming each feature. All features are categorized as: • System – Features set on a system-wide basis. • User ID Mailbox –...

  • Page 58: Caller Confirmation Prior To Transferring

    How Voice Processing Operates Feature Programming Caller Confirmation Prior to Transferring System-wide Feature This feature defaults to enabled (True). To disable this feature, reset the dtmf_gate parameter to False. When enabled, the system states, “Say yes at the tone.” A verbal response completes the transfer to a company operator and “no response”...

  • Page 59: Distribution Lists

    How Voice Processing Operates Feature Programming Distribution Lists Mailbox Feature Set the cmt_maxlen parameter for the time allowed for recording a list comment (defaults to 10). Do Not Disturb Mailbox FeatureThis feature defaults to disabled (Off). To activate this feature, set the Do Not Disturb field (Users Menu Options Screen) to On. This enables the user to turn this feature On or Off from the phone’s dial pad.

  • Page 60: Greeting-Company

    How Voice Processing Operates Feature Programming locked, the user can change the greeting number and/or record new greetings (up to the permitted length). Greeting—Company System-wide Feature You must record all company greetings using the “Information User IDs,” such as the initial greeting User ID (typically “990”).

  • Page 61: Message Continuous Delete/Playback

    How Voice Processing Operates Feature Programming the entries is the maximum number of guest user IDs that can be created by all users on the system. • User ID Limit: A limit is set (default: -1) for each User ID by entering a value in the Guests field on the User’s Options screen.

  • Page 62: Message Notification

    How Voice Processing Operates Feature Programming Message Notification Mailbox Feature Activate the Notify Menu. Notification records can become templates and used repeatedly (e.g., pager notification, turning on/off a message waiting light, etc.). Since the Method field (Notify Menu) can consist of a number of different programming tokens, an almost unlimited range of actions is available.

  • Page 63: Messages-New, Pending And Saved

    How Voice Processing Operates Feature Programming Messages—New, Pending and Saved Mailbox Feature Set Saved Msg Que field (Users Menu Options Screen) to Yes to create two queues, new and saved, or No for one queue for all messages. Pending Messages Any message listened to for a shorter amount of time than that specified in the msg_pending_threshold parameter is kept as a new message.

  • Page 64: Programmable Dial Actions

    How Voice Processing Operates Feature Programming Programmable Dial Actions Mailbox Feature Enter the token programming sequence into the Extension field (Users Menu Options screen). The default is usually the same as the User ID number, since users’ ID numbers are often the same as their telephone extension number.

  • Page 65: Single-Digit Menus

    How Voice Processing Operates Feature Programming Single-digit Menus Mailbox Feature Define the single-digit menu numbers (up to 10) for each User ID on the Group/Chains screen of the Users Menu. Leaving a given number’s field blank indicates the digit has no special significance while this User ID is processed.

  • Page 66: User Id Security Code

    How Voice Processing Operates Feature Programming User ID Security Code Mailbox Feature Specify the initial security code in the Security Code field (Users Menu Options screen). Minimum and maximum length restrictions can be set using the security_min_length (default = 1, values 1~8) and security_max_length parameters (default = 16, valid entries are 1~16). Using the System Administrator’s User ID mailbox 999, the Administrator can reset the code for a User ID at any time.
  • Page 67 Menus This chapter covers the screens used to configure the individual User ID mailboxes in the voice processing system. See Figure 1-1 page 4 for a diagram of the voice processing menu system. Users Menu The Users Menu screens is where User IDs are created, modified, saved, and deleted. Features available through the Users Menu include: •...

  • Page 68: Chapter 4 - Menus Users Menu

    Menus Users Menu Exit Users Menu 1. Press Alt+S. Your changes are saved. To save your modifications to the current User ID mailbox, you must press Important! Alt+S before pressing Esc. 2. Press Esc. The Main Menu displays. Users Menu Options The Users Menu (see Figure 4-1 Table 4-2...

  • Page 69: Modify User Id Mailbox

    Menus Users Menu Modify User ID Mailbox 1. From the Users Menu, Options screen, type the User ID mailbox number in the User ID field. Press Enter. Voice processing automatically loads the User ID mailbox. If the User ID does not exist, voice processing assumes that you are creating a new User ID mailbox (see “Create a Mailbox”...

  • Page 70: Delete Mailbox

    Menus Users Menu Delete Mailbox When you delete an existing User ID mailbox, all messages and recordings Important! for the mailbox are deleted. CAUTION! Delete all Guest User IDs of this User ID mailbox before deleting the User ID mailbox. 1.

  • Page 71: Users Menu Field Descriptions

    Menus Users Menu Users Menu Field Descriptions Menu Bar User’s Information 4067 Figure 4-1 Options Screen with Sample Data Table 4-2 Users Menu Screen Fields Menu Bar Access and viewing options. Save Press Alt+S to save the current User ID mailbox. Delete Press Alt+D to delete the current User ID mailbox.
  • Page 72 Menus Users Menu Table 4-2 Users Menu Screen Fields (continued) User’s Information Minimum information voice processing requires for a standard User ID that transfers calls and takes messages. User ID User ID mailbox number. Usually associated with a telephone extension (for simplicity). Employees without a telephone extension can have a mailbox from which they can send and receive messages.
  • Page 73 Menus Users Menu Table 4-2 Users Menu Screen Fields (continued) Security Code Password that permits the user access to this User ID mailbox. The security code ensures that only appropriate users can change greeting, record custom busy message, listen to messages left for this User ID, or change option settings. The initial value is the number of the new mailbox plus the value in the Defaults Box User ID (default 997) Security Code field.

  • Page 74: Options Screen

    Menus Users Menu Options Screen Menu Bar User’s Information Basic Options Message Volume field AMIS Options (not supported by 7396 DSS Port field (not supported by the GVPH) Figure 4-3 Options Screen with Sample Data Table 4-4 Options Screen Fields Menu Bar “Users Menu Field Descriptions”...
  • Page 75 Menus Users Menu Table 4-4 Options Screen Fields (continued) Do Not Disturb (DND) Do Not Disturb Whether voice processing transfers callers directly to a user’s mailbox without ringing the user’s phone. If Lock Do Not Disturb is set to Off, the user can toggle this feature on or off through the telephone.
  • Page 76 Menus Users Menu Table 4-4 Options Screen Fields (continued) Lock Locks the current Screen Calls setting. The current Screen Calls setting cannot be changed by the user through the telephone. User is not permitted to access or change the Screen Calls setting through the telephone.
  • Page 77 Menus Users Menu Table 4-4 Options Screen Fields (continued) Guests Number of Guest User IDs the User ID can create. For each Guest User ID created, the value decrements by 1. For example, if the Guests field was set to 5 and the user created 3 Guest User IDs, Guests would now display 2.
  • Page 78 Menus Users Menu Table 4-4 Options Screen Fields (continued) ID Call? Identify callee. Play the name recording of the User ID mailbox the caller dialed. Yes: Voice processing plays the name recording of the User ID accessed to reach the extension.
  • Page 79 Menus Users Menu Table 4-4 Options Screen Fields (continued) Caller Menu Whether voice processing presents a message menu to outside callers. Yes: Before pressing # to send a message, outside callers can review, re-record, append, add destinations, set urgent or private, or cancel. Outside callers can only press # to send a message.

  • Page 80: Group/Chains Screen

    Menus Users Menu Group/Chains Screen Menu Bar User’s Information Chains/ Groups Menus 4671 Figure 4-5 Groups/Chains Screen with Sample Data Table 4-6 Groups/Chains Screen Fields Menu Bar “Users Menu Field Descriptions” on page 4-5 for a definition of the fields. User’s Information “Users Menu Field Descriptions”...
  • Page 81 Menus Users Menu Table 4-6 Groups/Chains Screen Fields (continued) By default, if there is no caller DTMF action, all voice processing User IDs return to Caller Instructions User ID 991 when done. User ID 991 defaults to dtmf_gate, which defaults to True. At dtmf_gate, voice processing asks the caller to say “yes” if he would like to transfer to the Operator.
  • Page 82 Menus Users Menu Table 4-6 Groups/Chains Screen Fields (continued) Groups Group information for the User ID mailbox. Groups control which User IDs a call can access. Each User ID mailbox user can be a member of up to four groups. To be able to access another User ID, the caller User ID must share at least one group number with the currently accessed User ID.
  • Page 83 Menus Users Menu Table 4-6 Groups/Chains Screen Fields (continued) Menus Menu information for the User ID mailbox. Menus define the destination the call is sent when the caller presses 1 of the 10 possible menu options while listening to the mailbox’s greeting. Menus can accommodate an unlimited number of special applications.

  • Page 84: Info/Status Screen

    Menus Users Menu Info/Status Screen Menu Bar User’s Information User’s Statistics Message Statistics/ Statistics 73974 Figure 4-7 Info/Status Screen with Sample Data (this screen is for display only) Table 4-8 Info/Status Screen Fields (Display Only) Menu Bar “Users Menu Field Descriptions” on page 4-5 for a definition of the fields.
  • Page 85 Menus Users Menu Table 4-8 Info/Status Screen Fields (Display Only) (continued) Statistics Call, transfer, log in and notify statistics for the User ID mailbox. Statistics Started Last time statistics were reset. Statistics can be reset by selecting reset after running a System Report, using the Report option on the Main Menu, or by using the System Administrator User ID option of Reset User ID.

  • Page 86: Auto (Scheduling) Menu

    Menus Auto (Scheduling) Menu Auto (Scheduling) Menu Customizing User ID mailboxes involves defining User IDs using the Users, Auto (Scheduling), and Notify Menus. This chapter discusses the following Auto (Scheduling) Menu functions: • How voice processing uses Auto Scheduling records •...

  • Page 87: Access/Exit The Auto (Scheduling) Menu

    Menus Auto (Scheduling) Menu Access/Exit the Auto (Scheduling) Menu “Users Menu” on page 1-1 for information about accessing and exiting the Users Menu. Access Auto Menu While viewing a specific User ID mailbox record, press Alt+A. The Auto Menu displays. Exit Auto Menu 1.

  • Page 88: Modify Auto Scheduling Records

    Menus Auto (Scheduling) Menu Modify Auto Scheduling Records 1. In the Auto Scheduling Record Summary section of the Auto Menu, highlight the record you want to define. Use the PgDn and PgUp keys to move between lines. Note 2. If appropriate, press the spacebar to toggle the Auto Scheduling Record Options Enabled field to YES.

  • Page 89: Auto (Scheduling) Menu Field Descriptions

    Menus Auto (Scheduling) Menu Auto (Scheduling) Menu Field Descriptions Menu Bar User’s Information Auto Scheduling Record Summary Auto Scheduling Record Options 4068 Figure 4-9 Auto Menu with Sample Data Table 4-10 Auto Menu Screen Fields Menu Bar Access and viewing options. Save Press Alt+S to save the current Auto record.
  • Page 90 Menus Auto (Scheduling) Menu Table 4-10 Auto Menu Screen Fields (continued) Auto Scheduling Record Options Auto fields for the record highlighted in the Auto Scheduling Record Summary. Enabled Enable or disable the current Auto record (auto scheduling). Enable the record. Voice processing carries out the instructions defined by the record.
  • Page 91 Menus Auto (Scheduling) Menu Table 4-10 Auto Menu Screen Fields (continued) Days of the Week Restricted To Days of the week to which the change is restricted. Change occurs on this day of the week. Change does not occur on this day of the week. Voice processing adjusts the next event time forward one day at a time until the first valid day is found, regardless of the values in the Frequency of Change fields.
  • Page 92 Menus Auto (Scheduling) Menu Table 4-10 Auto Menu Screen Fields (continued) Call Screening Value for Call Screening when the change occurs, even if the Users Menu’s Lock Call Screening is On. Voice processing asks the caller to record his name, and then attempts to reach the user.

  • Page 93: Notify Menu

    Menus Notify Menu Notify Menu Customizing User ID mailboxes involves defining User IDs using the Users, Auto (Scheduling), and Notify Menus. This chapter discusses the following Notify Menu functions: • How Voice processing uses Notify records • Templates • Access/exit the menu •...

  • Page 94: Templates

    User IDs by simply changing one template. Voice processing provides a group of preset templates covering notification methods for Toshiba telephone systems, SMDI, and paging applications. These default templates can be used as is or modified for other related purposes. See “Create Notify Records/Templates”...

  • Page 95: Create Notify Records/Templates

    Menus Notify Menu Create Notify Records/Templates 1. In the Notify Record Summary section of the Notify Menu, highlight the first available <Disabled> description line. Use the PgDn and PgUp keys to move between lines. Note 2. Press the spacebar to toggle the Notify Record Options Enabled field to YES. 3.

  • Page 96: Disable Notify Records/Templates

    Menus Notify Menu C:(cancel) Prevent the Notify record from overwriting the existing template. R:(replace template) Overwrite the old template with this new Notify record. A:(add) Add this Notify record to the template database as a new template. Replacing an existing template affects all User ID mailboxes currently using Important! the template unless the change is confined to the Notify record’s Variable field.

  • Page 97: Notify Menu Field Descriptions

    Menus Notify Menu Notify Menu Field Descriptions Menu Bar User’s Information Notify Record Notify Record Options 4065 Figure 4-11 Notify Menu with Sample Data Table 4-12 Notify Menu Screen Fields Menu Bar Access and viewing options (select). Save Press Alt+S to save the current new or modified Notify record. Templates Press Alt+T to view existing template (pre-set notification instructions).
  • Page 98 Menus Notify Menu Table 4-12 Notify Menu Screen Fields (continued) Notify Record Options Notify fields for the record highlighted in the Notify Record Summary area. Enabled Enable or disable the current Notify record. Yes: Enable the record. Voice processing carries out the instructions defined by the record.
  • Page 99 Menus Notify Menu Table 4-12 Notify Menu Screen Fields (continued) Max Times Number of notification attempts when new messages exist in this user’s mailbox. voice processing counts only successful tries; i.e., successfully performing each action in the Method field. Possible values: 0~999 Default: 1 (Voice processing continues until the user has played every new message.)
  • Page 100 Menus Notify Menu Table 4-12 Notify Menu Screen Fields (continued) Notify Features Title Comment or reminder that identifies the type or purpose of this Notify record/template. For example, message light on, digital pager, home. (Field is 16 characters long.) Type Notification type for this record.
  • Page 101 Menus Notify Menu Table 4-12 Notify Menu Screen Fields (continued) Value voice processing inserts in place of the %V in the Method field. Typically, this is pager Variable or similar value associated with the record rather than the template. The uses include: •...
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  • Page 103: Chapter 5 - Token Programming

    Token Programming Strata CIX40 Voice Processing System’s Token Programming Language consists of commands, or tokens, that instruct voice processing what actions to perform. The tokens that are generally used are simple and perform standard expected actions such as dialing an extension.

  • Page 104: Singular Tokens

    Token Programming Singular Tokens Singular Tokens Singular Tokens are single character commands that perform a single action that cannot be modified. For example, the token performs the action of playing DTMF 1. Table 5-1 Singular Tokens Token Syntax Description Suppress normal process—prevents voice processing from normally processing an Extension or Method field.
  • Page 105 Token Programming Singular Tokens Table 5-1 Singular Tokens (continued) Token Syntax Description Return to transferring User ID if Extension field number busy—if entered after a number in the Extension field, performs a partially supervised transfer. If ringing is returned, the system hangs up for a blind transfer. If busy is returned, the voice processing retrieves the call to be processed by the transferring User ID.

  • Page 106: Replaced Or Variable Tokens

    Token Programming Replaced or Variable Tokens Replaced or Variable Tokens Replaced or Variable Tokens are specified with a preceding sign and cause voice processing to replace the token given with the value associated with the token. For example, The token would be replaced with the current number of messages for the current User ID being accessed.
  • Page 107 Token Programming Replaced or Variable Tokens Table 5-2 Replaced Tokens (continued) Token Description Previously accessed User ID—replaced with the User ID previously accessed Syntax %P Example If while accessing User ID 100 a caller enters 222, then while User ID 222 is accessed %P has the value 100.
  • Page 108 Token Programming Replaced or Variable Tokens Table 5-2 Replaced Tokens (continued) Token Description Current day of the week—replaced with the current day of the week, where: Sunday5Thursday Monday6Friday Tuesday7Saturday Wednesday Syntax %W Transfer hold codes—replaces with the value of the Telephone System Dial Codes that puts a caller Chapter 2 –...

  • Page 109: Defined Tokens

    Token Programming Defined Tokens Defined Tokens Defined Tokens are expressed with left and right parentheses surrounding one or more definitions that determine how the token should work. For example, the Goto token only G( ) takes one definition. Voice processing immediately “goes to” the User ID specified for processing.
  • Page 110 Token Programming Defined Tokens Table 5-3 Defined Tokens (continued) Token Description Examples I("111",<,"222",1000) Immediately continues processing at User ID 1000. I("111",>,"222",1000) Does not continue processing at User ID 1000 and instead continues with the next token. I("%S1",=,"1234",2000) Continues processing at User ID 2000 only if %S1 has the value 1234. I("%S1",=,"SPANISH",2000) Continues processing at User ID 2000 only if %S1 = SPANISH.
  • Page 111 Token Programming Defined Tokens Table 5-3 Defined Tokens (continued) Token Description Suppresses DTMF_gate function. Syntax @KFV(CALLERID.txt,field,%K,field,%Sn)G(%Sn) where: Suppresses normal process. Suppresses DTMF gate function.. Searches Callerid.txt file. Callerid.txt File to be searched. field Field in Callerid.txt file that is searched for %K match (e.g., phone number). Valid held in Calling Party ID buffer.
  • Page 112 Token Programming Defined Tokens Table 5-3 Defined Tokens (continued) Token Description Enables the GVPH’s Admin PC’ modem to communicate with the GVPH internal modem. This token is factory programmed in User ID 993. Example @KM KN( ) NOT SUPPORTED Creates a recording—if the destination is an existing User ID, voice processing inserts the recording into that mailbox as a new message.
  • Page 113 Token Programming Defined Tokens Table 5-3 Defined Tokens (continued) Token Description Audiotex menu—the M( ) token enables you to specify fast single-digit entry for audiotex menu selections. While voice processing processes this token, it plays (or says) the specified greeting while waiting for a single DTMF digit to be pressed by the caller.
  • Page 114 Token Programming Defined Tokens Table 5-3 Defined Tokens (continued) Token Description N( ) Examples (continued) Suppose an ASCII file contains a listing of dealers, available parts, and orders on those parts. You could use the R( ) token to obtain information about how many parts the dealer wants to order and then use the N( ) token to update the database.
  • Page 115 Token Programming Defined Tokens Table 5-3 Defined Tokens (continued) Token Description Play—the P( ) token enables you to communicate information in a variety of ways to a caller or to a user when used in a Notify record’s Method field. While voice processing is playing, the skip (*, #) and volume (8, 0) keys on the telephone work.
  • Page 116 Token Programming Defined Tokens Table 5-3 Defined Tokens (continued) Token Description Question and answer (Voice Forms)—the Q( ) token enables you to ask a caller a series of questions and store all the caller’s responses as a single message or multiple messages in the current User ID. Record each question as a greeting.
  • Page 117 Token Programming Defined Tokens Table 5-3 Defined Tokens (continued) Token Description Read DTMF from a caller—the R( ) token enables you to obtain caller information while prompting the caller with the specified recorded greeting. The token plays the greeting specified for the current User ID and enables the caller to make DTMF entry which is stored in the specified %S variable.
  • Page 118 Token Programming Defined Tokens Table 5-3 Defined Tokens (continued) Token Description Search for value—the V( ) token searches the specified file, in the specified field, for the value given by item. If voice processing finds the value, it stores the contents of the second field into variable %Sn.
  • Page 119 Token Programming Defined Tokens Table 5-3 Defined Tokens (continued) Token Description Wait (pause) for event—general wait token that enables voice processing to wait for confirmation of specific events. It is useful for confirming dial tone and for notification to confirm that the appropriate answer has occurred.
  • Page 120 Token Programming Defined Tokens Table 5-3 Defined Tokens (continued) Token Description Equate—gives the specified storage variable the value specified. The value may be a string or a numeric and should be quoted. The four-option syntax enables substring assignments. Syntax =(%Sn,item) =(%Sn,item,start,end) where: One of the %S storage variables (range: 0~19).
  • Page 121 Token Programming Defined Tokens Table 5-3 Defined Tokens (continued) Token Description Read %S variables state—reads the values of all twenty %S variables (%S0~%S19) from the specified file. The format expected is a one line, comma delimited, ASCII file where the first value is %S0, the second is %S1, etc.
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  • Page 123: Customization Examples

    Customization Examples Using Strata CIX40 Voice Processing, you can customize User IDs to record messages from callers, provide information to callers, or direct the flow of a call. With this type of flexibility, you can define virtually any call handling method. Voice processing provides reserved User ID mailboxes that have common features pre- programmed, including future delivery and guest defaults.

  • Page 124: Chapter 6 - Customization Examples Users Menu Examples

    Customization Examples Users Menu Examples Using a Status User ID to Check Message Count for Multiple User IDs The creation of the status User ID involves using an optional argument. Suppose that one person owns several User IDs that he/she has given out to different classes of callers (personal friends one number, business clients another, etc.).

  • Page 125: System Paging A User For Special Callers

    Customization Examples Users Menu Examples System Paging a User for Special Callers Perhaps you would like to create a special User ID for family, friends, or special customers that would: 1. When accessed, page you over the telephone paging system in your office. 2.

  • Page 126: System Paging For Ring No Answer

    Customization Examples Users Menu Examples System Paging for Ring No Answer Voice processing can call a user's extension and then, after receiving a Ring No Answer, give the caller the option to page the user through the office paging speakers. Voice processing can then transfer the caller to an extension where the call can be picked up by the user using Direct Call Pick Up.
  • Page 127 Customization Examples Users Menu Examples 4. For User ID 501 (Back To Original Extension), define the user’s record to contain: Extension @G(%S0) Suppresses normal process. G(%S0) Goes to the User ID stored in %S0. How It Works The user’s greeting says “... leave a message after the tone, or to page me press 5...” If the caller presses , he/she is routed to User ID 5.

  • Page 128: Switching And Maintaining Languages

    Customization Examples Users Menu Examples Every User ID using this feature would be required to have a corresponding message taking User ID, with a first digit of 7. In this example, the User ID mailbox 734 would be programmed as follows: Do Not Disturb Store Messages Copy Messages To...
  • Page 129 Customization Examples Users Menu Examples 3. For Caller Instructions User ID 991, access the User ID mailbox via telephone. Record: Greeting 1: “To reach the person you are calling, enter his extension. For information...” 4. For User ID 980, define the user’s record to contain: Extension @L(Spanish)=(%S1,”SPANISH”)G(981) Suppresses normal process.
  • Page 130 Customization Examples Users Menu Examples New Call Company Greeting User ID (default is User ID 990) “Thank you for calling our company. Caller presses For English please stay on the line. [In Spanish] For Spanish, please press now.” User ID 980 Menu 1: 980 Extension: @L(SPANISH)=(%S1,"SPANISH")G(981...

  • Page 131: Holiday Greetings-Holiday Divert Mailbox

    User ID 900’s RNA chain for normal call processing. • User ID 980: Holiday Greeting • Greeting 2 plays: “Toshiba is closed for the holiday...” • ASCII text file HOLIDAYS.TXT lists all holiday dates. • Voice processing System Configuration’s per Port Definitions box_grt parameter is configured to start at User ID 900 for all valid ports.
  • Page 132 User ID 980. Otherwise, the call is routed to the RNA chain (User ID 990) for normal call processing. User ID 980 acts as the generic holiday mailbox, having a greeting like “Toshiba is closed for the holiday...” User ID 980 could also have its own Auto schedule that changes the greeting each holiday season.

  • Page 133: Notify Menu Examples

    Customization Examples Notify Menu Examples Notify Menu Examples The following examples are included in this section: • “Voice Notification” on page 1-11 • “Notification to a Pager” on page 1-12 • “Notification to a Pager on Urgent Messages Only” on page 1-13 •...

  • Page 134: Notification To A Pager

    Customization Examples Notify Menu Examples Notification to a Pager You can program voice processing to notify a user via his digital pager. In the example below, assume you want voice processing to notify the user of the total number of messages and the number of new messages in his User ID mailbox. Program Example In the following example: •...

  • Page 135: Notification To A Pager On Urgent Messages Only

    Customization Examples Notify Menu Examples Notification to a Pager on Urgent Messages Only You can program voice processing to light a message waiting light for all messages, while paging or calling the user offsite when he receives a message marked Urgent. To do this, for the particular paging Notify record, change the Type field from Normal to Urgent .

  • Page 136: Relay Paging To A Pager

    Customization Examples Notify Menu Examples Relay Paging to a Pager With relay paging, the caller enters his/her number on the telephone dial pad and voice processing notifies the user by relaying the caller’s telephone number to the user’s pager display. A caller can page without redialing, or even knowing, the user’s pager number. Program Example In the following example: •...

  • Page 137: Emergency Lists

    Customization Examples Notify Menu Examples Emergency Lists In an emergency list, voice processing is programmed to notify a series of users if a new message is not picked up. If the original recipient, after a specified time interval, has not picked up the new message, voice processing continues to notify him/her but also begins notification to a second person.

  • Page 138: Auto Menu Examples

    In the following example, the User ID 990 (Company Greeting) assumptions are as follows. The greetings: Greeting 1 plays: “Thank you for calling Toshiba.” Greeting 2 plays: “Good morning. Thank you for calling Toshiba.” Greeting 3 plays: “Good afternoon. Thank you for calling Toshiba.” The schedules: morning greeting schedule starts at: 8:00 a.m.
  • Page 139 Customization Examples Auto Menu Examples Enabled Change On (date) 08/15/2006 Change At (time) 12:01 (12:01 p.m.) Every Month(s) Every Day(s) Every Hour(s) Every Minute(s) Restricted To (MTWTFSS) YYYYYNN Extension (leave blank) Rings (leave blank) Do Not Disturb Call Screening Greeting For the evening greeting, define the Auto record as follows: Enabled Change On (date)
  • Page 140 Greeting Access the User ID mailbox via telephone. Record: Greeting 1: “Thank you for calling Toshiba.” Greeting 2: “Good morning. Thank you for calling Toshiba.” Greeting 3: “Good afternoon. Thank you for calling Toshiba.” How It Works If a caller accesses User ID 990 (Company Greeting) during the morning (8:01 a.m. to 12:00 noon Monday through Friday), voice processing: 1.

  • Page 141: Holiday Greetings-Same Day Each Year

    Customization Examples Auto Menu Examples Holiday Greetings—Same Day Each Year Certain holidays, such as Independence Day (July 4th), Christmas (December 25), and New Year’s day (January 1st), occur on the same date each year. To inform callers that your offices are closed for the holiday, you can record a greeting that plays only on the holiday.

  • Page 142: Holiday Greetings-Different Day Each Year

    Customization Examples Auto Menu Examples To guarantee that voice processing programs the holiday schedule after the open greeting schedule, the holiday schedule starting time was scheduled one minute after the regular open greeting schedule. Holiday Greetings—Different Day Each Year Certain holidays, such as Thanksgiving and Labor Day, occur on different days each year. To inform callers that your offices are closed for the holiday, you can record a greeting that plays only on the holiday.

  • Page 143: Extension Change

    Customization Examples Auto Menu Examples How It Works Every year on Thanksgiving, if a caller accesses User ID 990 (Company Greeting) after 8:01 a.m., voice processing: 1. Plays User ID 990’s greeting 1 (Company Greeting). 2. Follows the User ID 990 chain to User ID 991 (Caller Instructions). 3.
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  • Page 145: Chapter 7 - System Reports

    System Reports Tracking the voice processing system involves analyzing system operation and User ID activity. This chapter discusses: • View system/user activity • Listen to system activity • Report types • Report definitions • Run, view, print a report • Save report to floppy disk •...

  • Page 146: Users Menu Statistics

    System Reports Listen to System Activity Users Menu Statistics The Users Menu (Info/Status Screen) displays (shown at right) the User ID statistics. In addition to the screen display, a report can also be generated based on the statistics shown. (“Report Definitions”...

  • Page 147: Users Menu Information

    System Reports Report Definitions Users Menu Information With the Reports Menu, you can generate a variety of reports that provide information about the voice processing system and User ID mailboxes. Reports may be run for a specific User ID, a range of User IDs, or all active User IDs. When you run a report, voice processing compiles information according to the report definition for the User ID mailboxes selected.

  • Page 148: Create Report Definitions

    System Reports Report Definitions Create Report Definitions 1. From the Main Menu, press Alt+R. 2. Type the password and press Enter. (The default password is Stratagy, with the first letter uppercase.) The Reports screen displays (see Figure 7-2). 3. Number the Report Definition Fields in the column order you want them to appear on the report.

  • Page 149: Run Report

    System Reports Run Report Run Report When you run a report, voice processing compiles the report according to the report definition and User ID mailboxes you selected. The reports are compiled in columns, displaying each column’s title across the top of the page. User IDs are listed in increasing order.

  • Page 150: View Report

    System Reports View Report The report starts running. While running, voice processing displays the User ID currently being processed. When voice processing finishes compiling the report, the Reports Menu displays. View Report 1. From the Reports Menu, press Alt+V. Viewing is restricted to 80 characters across. If your report is too wide for the Note screen, only the columns that fit display.

  • Page 151: Report Menu Field Descriptions

    System Reports Report Menu Field Descriptions Report Menu Field Descriptions Menu Bar Report 3257 Definition Fields 4069 Figure 7-2 Reports Menu with Sample Data Table 7-3 Reports Menu Screen Fields Menu Bar Access Options (select) Press Alt+L to load a previously saved report definition. The definition file name is Load RPT.RPT, this name is fixed and can not be changed.
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  • Page 153: Chapter 8 - Maintenance And Troubleshooting

    Maintenance and Troubleshooting This chapter covers the maintenance and upgrade procedures for the GVPH voice processing system. In addition, it gives you procedures to identify and correct faults within the system. Maintenance The voice processing system’s integrated design makes it easy to maintain and relatively maintenance free.

  • Page 154: Tools

    • Retrieve Trace File • Filecopy Figure 8-1 shows the complete Tools menu. For the Telephone System Configuration, Toshiba Plug and Play, and System Configuration options, see Chapter 2 – Configure UADM2 Software for details. Backup Utility Restore Utility Upgrade Stratagy...

  • Page 155: Backup Utility

    The Backup Utility is used to back up information from the flash ROM memory of the GVPH to the UADM2 Admin PC’s hard drive. CAUTION! For PCs equipped with external modems, Toshiba advises that you perform the Backup Utility on site because of possible errors that can be induced through the telephone network.
  • Page 156 Maintenance and Troubleshooting Tools Notes You cannot back up files to the UADM2 Admin PC’s floppy disk drive. Be sure to enter the complete path, including the drive letter. 4. (Optional) If you entered selection 2 “Backup Names & Greetings” in Step 2, you are asked to enter a beginning and ending mailbox number.

  • Page 157: Restore Utility

    CAUTION! Because of possible errors that can be induced through the telephone network, Toshiba advises that you perform the Restore Utility on site. The Restore Utility is used to restore previously backed up names, greetings and/or database from the UADM2 Admin PC to the GVPH.

  • Page 158: Telephone System Configuration

    With this option, preset dial codes for other manufacturers’ systems can be enabled or modified. As an example: If your Toshiba telephone system is configured for tone first, you would: Press 1 to Edit System Dial Codes. From the Telephone System Dial Codes screen, delete the suffix –1 from the line What to dial AFTER dialing the User ID extension Press Esc.
  • Page 159 Maintenance and Troubleshooting Tools ...or to cancel without selecting a dial code, press Esc. If the CIX is configured for Tone First ringing remove the "1-" from "What to do Note AFTER dialing the user ID extension". The remaining dial codes do not require any changes.
  • Page 160 Maintenance and Troubleshooting Tools Table 8-2 Telephone System Dial Codes - Definitions and Settings Parameter/Description # Dial code to put a caller on transfer hold: The code Stratagy sends the telephone system, before attempting to transfer a call to an extension, to put the current call on “transfer hold”...
  • Page 161 Maintenance and Troubleshooting Tools Table 8-2 Telephone System Dial Codes - Definitions and Settings (continued) Parameter/Description # Number of seconds to wait for dialtone detection: The longest amount of time Stratagy waits for the telephone system to give Stratagy one second of dial tone. Setting this value to a number greater than zero enables Stratagy’s dial tone detection.

  • Page 162: System Integration Patterns

    Maintenance and Troubleshooting Tools System Integration Patterns If your telephone system supports integration, this selection controls the definition of its integration. Perform this step only to refine, verify, or modify the integration of the Stratagy system with your telephone system. Some of the pre-defined telephone system dial codes already contain integration information, while others are configurable.
  • Page 163 Maintenance and Troubleshooting Tools 5. After making the change(s), press ESC. The Telephone System Configuration screen displays. 6. From the Telephone System Configuration screen, press 1. The changes are transmitted to Stratagy and Stratagy is shut down and restarted. By shutting down and restarting Stratagy, the changes take effect.
  • Page 164 Maintenance and Troubleshooting Tools Example Application In this example, mailbox 900 answers incoming calls to the Stratagy system. The Caller ID information is temporarily stored as the token. Using the token, Stratagy searches the CALLERID.TXT file for the telephone number saved as .
  • Page 165 Maintenance and Troubleshooting Tools 11.From the Users Menu, The example mailbox 900 looks like this: create and save the Mailbox Caller ID greeting mailbox (890). Extension @KFV(“CALLERID.TXT”,1,%K,2,%S2) G(%S2) Set the Do Not Disturb Suppress normal process. (DND) field to On for this Suppresses DTMF gate.

  • Page 166: Retrieve Trace File

    Maintenance and Troubleshooting Tools Retrieve Trace File Voice processing must be running in Trace mode. See “Shutdown Using the Important! UADM2 Admin’s Main Menu” on page 1-8 for detailed instructions. This function copies the trace data log file (TRACE.OUT) to the UADM2 Admin PC’s hard drive.

  • Page 167: Trace Filter Setup Screen

    Maintenance and Troubleshooting Tools Trace Filter Setup Screen Figure 1-1 Trace Filter Setup Screen with System Defaults The following fields appear on the screen: Table 4 Categories Categories/classes of the traced records. Use the spacebar to toggle between Yes for inclusion of data or No for exclusion.

  • Page 168: Filecopy

    Maintenance and Troubleshooting Tools Table 4 Parameters Limiting factors (date/time range, channel information, mailbox information). Time From Starting date and time for trace data. Enter in dd/mm/yy hh:mm:ss format. Time To Ending date and time for trace data. Enter in dd/mm/yy hh:mm:ss format. Channel numbers.
  • Page 169 Maintenance and Troubleshooting Tools 5. Press Enter when finished. 6. In the Copy To field, type \Stratagy\ and the file name. If a directory name is not entered, Filecopy assigns the destination for the file to the Note UADM2 Admin directory. 7.

  • Page 170: Troubleshooting

    Make sure you are operating under the specified environmental conditions. These points serve as a guide. They are not definitive problem solving techniques. Some problems require the assistance of Toshiba Technical Support, but before you call, make sure of all the facts surrounding the problem.

  • Page 171: Language Settings

    Maintenance and Troubleshooting Troubleshooting Language Settings • Check the jumper settings on the GVPH (Table 8-3 on page 8-19 Table 8-3 on page 8-19). • The telephone LCD language must match the GVPH Jumper setting for correct default greeting language. •...
  • Page 172 Maintenance and Troubleshooting Troubleshooting Table 8-4 LED Indicators on the GVPH Process LED Pattern (continued) Shutdown Shutdown On / Dark interval= 0.2 sec. complete failed Shutdown Power Off = Dark = On One cycle = 1.8 sec. Backup and Shutdown for Power Off Shutdown On / Dark interval= 0.2 sec.
  • Page 173 Maintenance and Troubleshooting Troubleshooting Table 8-4 LED Indicators on the GVPH Process LED Pattern (continued) On / Dark interval= 0.025 sec. No Memory Card Installed = Dark = On One cycle = 0.225 sec. = Dark = On Software When the download is completre refer to Upgrade power on display.

  • Page 174: Gvph Diagnostic Utilities

    Maintenance and Troubleshooting Troubleshooting GVPH Diagnostic Utilities GVPH has several very powerful troubleshooting tools—TRACE.OUT, STRATAGY.LOG, and MSG.LOG. All three of these files are stored in the GVPH directory and are best utilized in combination with each other. For example, if you are looking for actions related to a specific message, enable MSG.LOG and start a trace.

  • Page 175: Automatic System Recovery

    Maintenance and Troubleshooting Troubleshooting MSG.LOG If you need to check actions related to specific types of messaging, you can enable MSG.LOG in the System Configuration file. In this file, GVPH logs message activity for every mailbox that checks for messages along with the DTMF entered. To enable MSG.LOG 1.
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  • Page 177 Index accessing voice mail call processing control local chains remote groups direct dialing mode menus manual dialing mode token programming language active_hold parameter call screening 3-10 4-26 2-17 3-11 admin_port parameter call transfer area_office parameter caller instructions audiotex user ID 991 schedule 3-10 calling party identification...
  • Page 178 Index 3-12 user ID 995 3-12 future_delivery parameter databits1 ~ 4 parameter 2-17 defaults box parameter gain_norm parameter 2-10 3-16 user ID 997 greetings 4-10 4-26 defined tokens busy 3-12 delete company 3-10 3-13 user ID mailbox current 4-11 diagnostic programs holiday 6-19 6-20...
  • Page 179 Index 3-16 before you start purging 3-17 log information queues 3-16 types of logs retrieval control saved 3-17 message statistics 4-17 user ID store 4-10 voice mail (system) urgent 3-17 login_pound parameter 2-11 volume 3-16 4-10 lognam parameter 2-11 message pending 4-11 min_msg parameter 2-12...
  • Page 180 Index 2-12 msg_log 2-12 3-17 msg_pending_threshold online help function 2-12 n_msg_scan detailed help n_ochan 2-12 3-16 3-19 help line n_rings 2-18 operator nam_maxlen 2-12 3-17 user ID 0 notify_restriction 2-12 3-19 options screen parity1 ~ 4 2-17 partial_q_ok 2-12 password 2-13 pager 6-12...
  • Page 181 Index 2-13 3-10 play_caller_id parameter via telephone set 2-13 3-16 play_skip parameter shutdown (see system shutdown) 2-13 2-14 please_hold parameter shutdown parameter ports single-digit menus 3-19 4-16 parameters 2-17 singular tokens per port definitions 2-18 skip_name_announce parameter 2-14 universal 3-19 SMDI programmable dial actions 3-18...
  • Page 182 Index using KC( ) compare security code system administrator KD( ) delete mailbox message 3-19 mailbox KF( ) suppresses DTMF-gate user ID 999 3-19 position of substring KI( ) system configuration option log in caller KL( ) modify parameters KM( ) soft modem 5-10 system integration patterns...
  • Page 183 ID control remember event information forget event user tools utility multiple navigating menu number defined 1-11 Toshiba plug and play reserved trace 8-18 8-22 status filter setup screen 8-15 user statistics 4-17 retrieve file 8-14...
  • Page 184 This is the last page of the document.

Table of Contents