Gvph Diagnostic Utilities - Toshiba Strata CIX GVPH Programming Manual

Maintenance and Troubleshooting
Troubleshooting

GVPH Diagnostic Utilities

GVPH has several very powerful troubleshooting tools—TRACE.OUT, STRATAGY.LOG, and
MSG.LOG. All three of these files are stored in the GVPH directory and are best utilized in
combination with each other. For example, if you are looking for actions related to a specific
message, enable MSG.LOG and start a trace. If you think you have a site with a power
problem, viewing STRATAGY.LOG and TRACE.OUT would be the best course of action.
Trace
Trace is a diagnostic tool designed to assist you in troubleshooting GVPH's activity. When
Trace is enabled, it is automatically turned on when GVPH loads up and logs data until GVPH
software is shut down.
The GVPH stores the trace data in a text file called TRACE.OUT. The size of the trace file is
100kbyte. When the size of the trace file reaches the setting limit, the existing file is
overwritten, beginning with the oldest record.
To copy the TRACE.OUT file to the UADM2 Admin PC's hard drive, use the Retrieve Trace
File option on the Tools menu (see
!
To enable TRACE.OUT
1. From the Main Menu, press Alt+s to select the shutdown function. GVPH asks for the
password.
2. Enter the password (the default is Stratagy) and press Enter.
3. From the Shutdown Menu, highlight Shutdown and Trace CURRENT Version option.
Press Enter. A dialog box displays asking you to confirm the shutdown.
4. Press Y to continue. GVPH shuts down, then restarts in Trace mode. Trace runs
continuously until GVPH is shut down. The DOS prompt displays on the UADM2
Admin PC.
5. (Optional) Restart UADM2 Admin.
STRATAGY.LOG
GVPH contains a file named STRATAGY.LOG that contains detailed system information
including system shutdown and startup events. If a GVPH system is turned off without a
proper shutdown, there may be file corruption. A startup without a shutdown preceding it in
the STRATAGY.LOG is the first indication.
Some of the information contained in this file is how many channels (ports) the system started
up with.
! To copy STRATAGY.LOG
1. From the Tools menu, press 8. The Filecopy screen displays (see
details).
2. Using the Filecopy option, copy the STRATAGY.LOG file to the UADM2 Admin PC's
hard drive. You can view it using any common text editor.
You must specify the correct source directory and file name: \Stratagy\Stratagy.log
Note
8-22
"Retrieve Trace File" on page
Strata CIX40 Voice Processing Programming Manual
1-14).
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