Interaction With Other Features; Call Forward, System Call Forward; Do Not Disturb; Dialed Number Identification Service - Toshiba Strata CIX Programming Manual

Uniform Call Distribution

Interaction with Other Features

Interaction with Other Features

Call Forward, System Call Forward

UCD calls do not forward per the station's call forward assignments. Calls routed directly to the
agent's station, not through the UCD pilot, will forward when Call Forward or System Call Forward
is set.

Do Not Disturb

If DND is activated while the call is ringing the agent, the ringing is stopped. However, queuing or
overflow is not executed. If DND is activated on the overflow destination, the call does not
overflow.

Dialed Number Identification Service

If the overflow destination is voice mail and the overflowed call is a DNIS call and associated with
VM-ID, VM-ID assigned to DNIS is sent to the voice mail.

Station Hunting

The overflow destination can be a station hunting pilot or member. The system selects an idle
station from the Station Hunting group and terminates a call. If no idle station is found in the station
hunting group, the system camps on the call according to the station hunting specifications.

Offhook Call Announce (OCA), Handset Offhook Call Announce

Even if automatic OCA is set at the originator terminal and the overflow destination is set to allow
OCA, the overflowed call does not use OCA.

Private Networking

The overflow destination can be a station in another node. However, if the overflow destination is
an UCD pilot in another node and all agents are in logout, DND or Make Busy state, the call does
not overflow and stays in the queue.

Multiple Calling

If a UCD pilot is a member of a Multiple Calling Group (MCG), the call does not terminate at the
UCD agent. If all members in a MCG are UCD pilots, the caller hears ROT.

Door Phone

If a door phone call comes to UCD, it terminates to an UCD agent according to the hunting rule
even if the agent is not logged in.

Class of Service

Call is queued to UCD, even if caller's Class of Service does not allow the camp on.

Lost Call Treatment

If a Lost call comes to UCD, it terminates to an UCD agent according to the hunting rule even if the
agent is not logged in.
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Strata CTX Application Implementation Vol 3 10/07