Holiday Greetings-Same Day Each Year - Toshiba Strata CIX GVPH Programming Manual

Holiday Greetings—Same Day Each Year
Certain holidays, such as Independence Day (July 4th), Christmas (December 25), and New
Year's day (January 1st), occur on the same date each year.
To inform callers that your offices are closed for the holiday, you can record a greeting that
plays only on the holiday.
Program Example
In the following example, the User ID 990 (Company Greeting) assumptions are:
•
Greeting 1 plays: "Thank you for calling..."
•
User ID 990 chains to User ID 991
The User ID 991 (Caller Instructions) assumptions are:
•
Christmas greeting: greeting 4
•
Start greeting time: 8:01 a.m.
•
Days greeting plays: Monday through Friday
! To program the example
Scheduling the Christmas greeting includes defining the Auto record and recording the
greeting for User ID 991.
1. Define the Auto record as follows:
Enabled
Change On (date)
Change At (time)
Every Month(s)
Every Day(s)
Every Hour(s)
Every Minute(s)
Restricted To (MTWTFSS)
Extension
Rings
Do Not Disturb
Call Screening
Greeting
2. Access the User ID mailbox via telephone. Record:
Greeting 4: "Our offices are closed December 25th to celebrate Christmas. We wish
you all a happy holiday season. Please call back during regular business hours."
How It Works
When December 25th falls on a weekday, if a caller accesses User ID 990 (Company
Greeting) after 8:01 a.m., voice processing:
1. Plays User ID 990's greeting 1 (Company Greeting).
2. Follows the User ID 990 chain to User ID 991 (Caller Instructions).
3. Plays User ID 991's greeting 4 (Christmas greeting).
Strata CIX40 Voice Processing Programming Manual
Yes
12/25/2006
08:01 (8:01 a.m.)
12
0
0
0
YYYYYNN
(leave blank)
(leave blank)
On
Off
4
7/06
Customization Examples
Auto Menu Examples
6-19