Toshiba Strata CIX GVPH Programming Manual page 83

Table 4-6 Groups/Chains Screen Fields (continued)
Strata CIX40 Voice Processing Programming Manual
Menus
Menu information for the User ID mailbox.
Menus define the destination the call is sent when the caller presses 1 of the 10 possible
menu options while listening to the mailbox's greeting. Menus can accommodate an
unlimited number of special applications.
Each User ID mailbox may reference up to 10 single-digit menu selections. Each menu
selection may be assigned to a particular User ID. If the caller dials an assigned menu
selection, voice processing transfers the caller to the assigned User ID. Voice
processing processes unassigned menu digits normally. For example, if the menu digit 0
is not defined and the caller dials 0, voice processing selects User ID 0 (typically, the
operator).
A special function User ID mailbox set up for customer service using menus might be
defined as follows. For Sales Assistance, press 1; for Product Information, press 2; for
Service, press 3; or press 0 for the operator. The menu set up would look like:
1: 222 2: 350 3: 516
4: 5: 6:
7: 8: 9:
0: 240
If the caller selects 1 (Sales Assistance), the call would be transferred to User ID mailbox
222. If the caller selects 2 (Product Information), the call would be transferred to User ID
mailbox 350. If the caller selects 3, the call would be transferred to User ID mailbox 516
(Service). If the caller selects 0 (Operator), the call would be transferred to the customer
service secretary at extension 240. If the caller presses a menu digit that does not
contain a User ID, the call would be transferred to that User ID
(e.g., pressing 7, would transfer the call to User ID 7).
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Menus
Users Menu
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