Troubleshooting; Determine Problem - Toshiba Strata CIX GVPH Programming Manual

Maintenance and Troubleshooting

Troubleshooting

Troubleshooting
This section discusses procedures to identify and correct faults within the Strata CIX40 Voice
Processing system. Once faults are identified, it may be necessary to replace hardware
components or make alterations, such as upgrades or configuration modifications, to the
software of the system.
•
Diagnostics – GVPH has powerful troubleshooting tools. The following three files assist
you in determining the source of a problem:
•
TRACE.OUT logs the GVPH's activity.
•
STRATAGY.LOG contains information on how many channels (ports) the system
started up with and the execution summary (tells you basically that all of your
messages have a home), etc.
•
MSG.LOG logs all messages received and every mailbox that checks for messages
along with the DMTF entered.

Determine Problem

Resolving problems will be much easier if you consider the following:
•
Check that all connecting cables are correctly and firmly attached. Loose cables can cause
erroneous or intermittent signals. You may need to inspect the cables for loose wires and
connectors for loose pins.
•
If a problem occurs while voice processing is functioning, document as much information
concerning what is happening as possible. Once the information is obtained, shut the
system down to prevent any extensive file corruption.
•
Remember to document what is happening. Write down what the system is doing and what
actions you took, if any, immediately prior to and after the problem.
•
Consider the simplest solution first. Ask yourself logical questions and consider the
alternatives.
•
Which part of the system is operating erratically?
•
Can you connect with UADM2 Admin? Do you see any messages or random
characters?
•
Do any of the indicator LEDs glow? Which ones? Do they stay on or do they blink?
•
Check the LED indicators on the GVPH
•
Make sure you are operating under the specified environmental conditions. These points
serve as a guide. They are not definitive problem solving techniques. Some problems
require the assistance of Toshiba Technical Support, but before you call, make sure of all
the facts surrounding the problem.
8-18
(Table 8-4 on page 8-19).
Strata CIX40 Voice Processing Programming Manual 7/06