Toshiba Strata CIX GVPH Programming Manual page 81

Table 4-6 Groups/Chains Screen Fields (continued)
Chain Done
Chain RNA
Chain Busy
Chain Delay
Strata CIX40 Voice Processing Programming Manual
By default, if there is no caller DTMF action, all voice processing User IDs return to
Caller Instructions User ID 991 when done. User ID 991 defaults to dtmf_gate,
which defaults to True. At dtmf_gate, voice processing asks the caller to say "yes" if
he would like to transfer to the Operator. If voice processing detects any verbal
response, voice processing transfers the caller to the extension for the Operator
User ID 0. If there is no response, voice processing disconnects the caller. This is
normal operation for Voice processing (see
Operates for more information).
However, some applications require dtmf_gate to be False, so there is no query of
the caller. If the gate is False and the Operator User ID 0 Done chain is set to Caller
Instructions User ID 991 (or no Done chain, defaulting to 991), a loop has been
created and voice processing ports eventually lock up. To avoid this, you can
program User ID 0 to have System Administrator User ID 999 as its Done chain
(User ID 999 defaults to disconnect, @H).
Programming one or more User IDs Done chains to loop back to the same User IDs
l
causes voice processing ports to lock up. For example; do not program User ID 200
Done chain to User ID 200. And, do not program User ID 200 Done chain to User ID
201 and User ID 201 Done chain to User ID 200, etc.
Instructs voice processing where to send a caller who remains on the line after leaving a
message or after listening to an announcement only User ID mailbox.
blank: Voice processing uses the Done chain of the Company Greeting User ID
(generally 990), that normally points to User ID 991 (Caller Instructions User
ID).
Possible values: blank, another User ID
Default: blank (Done chain of the Company Greeting User ID)
Instructs voice processing where to send a caller when there is a Ring No Answer at this
User ID's extension. Defining an RNA chain enables voice processing to control
extension hunting.
Possible values: blank, another User ID
Default: blank (plays the current greeting for the mailbox)
Instructs voice processing where to send a caller when this User ID's extension is Busy.
Possible values: blank, another User ID
Default: blank (plays the busy greeting for the mailbox and takes a message)
Number of tenths of seconds voice processing waits after playing this User ID's greeting
before continuing processing. Callers may enter DTMF to transfer processing to another
User ID.
Possible values: 10ths of seconds (a value of 10 equals 1 second)
Default: 0 (no additional delay)
7/06
Chapter 3 — How Voice Processing
Menus
Users Menu
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