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Toshiba STRATA CIX Net Server Installation Manual

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TOSHIBA
Telecommunication Systems Division
®
Net Server
Installation Guide
Title Page
October 2008

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  Summary of Contents for Toshiba STRATA CIX Net Server

  • Page 1 TOSHIBA Telecommunication Systems Division ® Net Server Installation Guide Title Page October 2008...
  • Page 2 To view the latest version of this or other documents please refer to the Toshiba FYI web site. Toshiba America Information Systems shall not be liable for any commercial losses, loss of revenues or...
  • Page 3 TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”) Telecommunication Systems Division License Agreement IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS DIGITAL SOLUTIONS PRODUCT OR OTHERWISE MADE AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER.
  • Page 4 The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the equipment, is the repair or replacement of such defective or missing parts as are causing the malfunc- tion by TAIS or its authorized dealer with new or refurbished parts (at their option).
  • Page 5: Table Of Contents

    Contents Chapter 1 – Overview Net Server Components ......................1 System Services ........................2 System-Level Client Applications.................... 2 Desktop-Level Client Applications ..................2 Chapter 2 – Requirements/Installation PBX Requirements ......................... 3 LAN Requirements........................3 Power-Up ..........................3 Net Server Installation......................3 Starting Net Server .......................
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  • Page 7: Chapter 1 - Overview

    Overview The Toshiba Net Server supports remote clients over a TCP/IP LAN (and/or WAN). In addition to running the existing applications, it can also support hundreds of simultaneous desktop applications. Net Server Components Net Server – This is the main program and it manages all of the service sub-components as well as all of the System-level and Desktop-level client applications.
  • Page 8: System Services

    Call Center features for controlling Agent and Supervisor telephones. Strata ACD uses two sub-applications: • Toshiba Keyset Interface (TKI) – This service monitors and controls telephone features and displays used by Agents and Supervisors assigned Call Center features. •...
  • Page 9: Chapter 2 - Requirements/Installation

    Requirements/Installation PBX Requirements Toshiba Strata CIX Telephone System. Refer to the Toshiba Strata CIX documentation for more information. The Strata CIX CTI Link must be connected to a TCP/IP LAN and it’s IP Address and Port must be configured properly.
  • Page 10 Requirements/Installation Net Server Installation 3. The following screen will show as a number of files will be loaded as part of setting up the installation of Net Server. 4. The installation begins with a Welcome screen, Click Next to continue. Net Server Installation Guide 10/06...
  • Page 11 6. It is recommended to use the default path for installing Net Server, but if a different path is needed, use the Browse button to choose the path desired. If this is a new installation, the default path is C:\Program Files\Toshiba\Net Server. If this is an upgrade, the default path is C:\Program Files\CTS\Net Server.
  • Page 12 Requirements/Installation Net Server Installation 7. It is also recommended to save backup copies of the files being replaced. Click Next to continue. 8. Define the path for the backed up files to be saved. Again, we recommend using the default path.
  • Page 13 Requirements/Installation Net Server Installation 9. Select the items to be installed. By default all items are selected. Click Next to continue. 10. It is highly recommended that Net Server be included in the startup directory group for ensuring that whenever the PC or Windows is restarted, Net Server and all applications identified within Net Server Admin also automatically start at the same time as Net Server.
  • Page 14 Requirements/Installation Net Server Installation 11. 9. Ensure that all choices have been made. Changes can be made using the Back button or click Next to continue. 12. Wait while the installation proceeds. Net Server Installation Guide 10/06...
  • Page 15 Requirements/Installation Net Server Installation 13. When the installation has completed, the Installation Complete screen will appear. Click Finish to continue. 14. Typically, you will be asked to reboot the PC to complete the installation. Net Server Installation Guide 10/06...
  • Page 16: Starting Net Server

    Requirements/Installation Starting Net Server Starting Net Server The first time Net Server starts up, an enabling code will be needed to activate various components of the Suite. 1. Use the Copy Key Upgrader to enter the Upgrade Code. To open the Copy Key Upgrader, go to Setup >...
  • Page 17 When an external “dongle” is used, then that it must be installed prior to this step. For the CIX MAS Server, use Network eManager to activate the license. 3. The Level2OAI Service will launch either on the desktop or minimized. In the Toshiba CIX Connection frame, click Setup to define the connection to the PBX.
  • Page 18 Requirements/Installation Starting Net Server 4. In the PBX Connection Setup dialog, the default PBX IP Address and Port Number are provided. If the PBX parameters have been changed to match the LAN network addressing, matching changes to create the communication link. 5.
  • Page 19 Requirements/Installation Starting Net Server 6. Go to the NetServer services tab, right click on the LVL2OAI service and select Show Service Window. When the Level2 Service is displayed, select the Devices tab. This table can be populated automatically by clicking the Synch Table with Switch. A checkbox called Automatic Synch every Midnight is available to automatically each day at midnight.
  • Page 20 Set Canned Presence Messages in the main menu to see and edit the default messages. Twenty different messages are possible. Note Toshiba telephone systems do not support setting the phones in a DND status from the OAI link. Net Server Installation Guide 10/06...
  • Page 21 When a problem is to be reported to Toshiba, they will need typically ask for the Show Detailed Decode/Encode Trace and Show Raw CSTA Streat Data Events as well. If you do not know what to set, leave the default and Technical Support can advise which settings would be beneficial for a specific problem that you may be working on.
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  • Page 23: Chapter 3 - Net Server Operation

    Net Server Operation The main operating screen for Net Server is comprised of a screen with three views each under a different tab. Each of these tabs change the basic view and provide the following functions: Clients Tab This tab-view shows the services and applications that presently have client connections logged into the server.
  • Page 24: Services Tab

    Net Server Operation Services Tab Services Tab This tab-view shows which services are presently operating with the server. Some services (like COPYKEY, MSG, and SERVICE) run as components of the Net Server and should always be present when the server is functioning properly. Other services will appear in this list when they have properly initialized.
  • Page 25: Copy Key Tab

    Net Server Operation Copy Key Tab Copy Key Tab If Copy Key Status doesn’t display a green light with a Ready status, then the copy key is not properly installed and operational (see “Starting Net Server” on page 10 for steps to upgrade the license key).
  • Page 26: Client Port Setup

    Net Server Operation Client Port Setup Client Port Setup By default all Net Server client users use a local connection. Net Server can be enabled to support remote clients (those outside the LAN probably through a firewall). A dialog box can be opened using Setup >...
  • Page 27: Chapter 4 - Net Server Troubleshooting

    Net Server Troubleshooting Debug Window It is frequently beneficial while troubleshooting a problem in Net Server to observe the events that are taking place. This real time window will show error conditions in red while normal messages are in black. Just looking at the red messages often provide a clue to what may be occurring within Net Server and may be helpful when talking with Technical Support.
  • Page 28: Send Log Files

    Net Server Troubleshooting Send Log Files Send Log Files A very important tool for the entire Suite is the Zip Log Files Utility. This utility pulls together the log files, configuration files, and other pertinent files showing the status of the Net Server PC and zips the information in a smaller file and places that information onto an FTP server.
  • Page 29 Net Server Troubleshooting Send Log Files Upon clicking the Zip and Send button, another dialog will appear asking for a description of the problem along with some questions to help narrow the process for finding the issue being reported. The notification can be sent to Technical Support in general or when working with a specific person, that person.
  • Page 30: Errors & Troubleshooting

    Net Server Troubleshooting Errors & Troubleshooting Errors & Troubleshooting Symptom: Copy Key Status displays “No Button Found” • MAS – The latest version of Net Server available on FYI must be installed. Older versions of Net Server may not be able to acquire the MAC address of the newer MAS platforms. •...