Greeting-Company; Greeting-Port-Selectable; Greeting Restart; Group Partitions-Call Blocking - Toshiba Strata CIX GVPH Programming Manual

How Voice Processing Operates
Feature Programming
locked, the user can change the greeting number and/or record new greetings (up to the
permitted length).
Greeting—Company
System-wide Feature
You must record all company greetings using the "Information User IDs," such as the initial
greeting User ID (typically "990"). A company, for instance, can have a standard greeting play
during regular business hours, and a second greeting play after hours which informs callers
that the business is closed, etc.
A third greeting can also be recorded which explains that "the company is closed for the
holiday." Since the Auto Scheduler permits holidays to be programmed up to a year in
advance, and repeats automatically at one year intervals, the holiday greeting can play
automatically on each holiday.
Greeting—Port-Selectable
System-wide Feature
This feature defaults to User ID Mailbox 990 for all ports. This feature should be configured to
start processing with the appropriate User ID based on the expected use of the voice
processing ports. If you need to change the default, use the box_grt parameter.
After verifying the box_grt parameter setting is correct, the User IDs must be created and
configured, and their greetings recorded to give callers the desired information.

Greeting Restart

Mailbox Feature
After a caller has left a voice message for a User ID, the call can either be transferred back to
the initial "company" greeting User ID or the system can say "Thank you for calling, good-bye"
and disconnect. By default a caller is returned to the "instruction greeting" (User ID 991). This
can be chained via the Done chain in the user's mailbox.
Group Partitions—Call Blocking
Mailbox Feature
Define the group(s) that a User ID belongs to by filling in the group number(s) on the Users
Menu Groups/Chains screen. User IDs can only access other User IDs that are defined as
being in the same group.

Guest Users

Mailbox Feature
This feature defaults to disabled (-1). To enable it, enter 0~22 (number of guest User IDs the
user can create) in the Guests field (User Menu Options screen).
The Administrator also controls the configuration of each created Guest User ID through the
use of the guest_defaults parameter. The parameter is set to a standard system template,
User ID 996, but a new template can be created and used in its place.
Guest Users Limit
This feature is set in two ways:
•
System Limit: The Guest Users Limit for the entire system is set by entering values in the
guest_min (default 90000) and guest_max (default 90021) parameters. The difference of
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Strata CIX40 Voice Processing Programming Manual 7/06