Toshiba Strata CIX GVPH Programming Manual page 132

Customization Examples
Users Menu Examples
! To create the DOS text file
You can use this method to update HOLIDAYS.TXT without shutting down the system.
1. On the XADM4 Admin PC, use DOS Edit to create the DOS text file HOLIDAYS.TXT.
Enter the holidays for the year (or the next ten years if you prefer) in the following
format: mmddyyyy. One date per line. For example:
04142006
05222006
07012006
09042006
10092006
12252006
12262006
01012006
2. Save as HOLIDAYS.TXT
3. Connect to the voice processing system with XADM4 Admin.
4. From the Main Menu, press Alt+T to select the Tools option.
5. Select Filecopy form the Tools Menu.
6. In the Source System field (where the file currently resides), press F2 to display a pop-
up box of selections. Highlight PC and press Enter.
7. In the Copy From: field, type the directory and file names (e.g.,
C:\Uadmin20\ABCCOMP\HOLIDAYS.TXT).
8. In the Copy To: field, type \token01\HOLIDAYS.TXT or \token02\HOLIDAYS.TXT
and press Enter. The file copies to the voice processing system's drive (drive C:).
The GVPH supports 20 token directory locations; \token01\ ~ \token20\. If the same file name
is transferred more than once the \token01\ file location is used.
!
To configure the voice processing System
!
Use the System Configuration option of the Configuration Utility to modify the Per Port
Definition box_grt . See
following lines correspond to the number of ports installed on your system. In the example
below, ports 1~4 start at User ID 900.
set box_grt 900 1
set box_grt 900 2
set box_grt 900 3
set box_grt 900 4
How It Works
When a call rings in, voice processing routes it to User ID 900 instead of User ID 990. The
token string in User ID 900 checks HOLIDAYS.TXT for today's date. If it finds a match, the call
is sent to User ID 980. Otherwise, the call is routed to the RNA chain (User ID 990) for normal
call processing. User ID 980 acts as the generic holiday mailbox, having a greeting like
"Toshiba is closed for the holiday..." User ID 980 could also have its own Auto schedule that
changes the greeting each holiday season.
6-10
Chapter 2 – Configure UADM2 Software
Strata CIX40 Voice Processing Programming Manual
for detailed information. The
7/06