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Toshiba Strata CIX Database Assistant Technical Bulletin

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TOSHIBA
Database Assistant is a companion package to Voice Assistant. Database Assistant provides an interface
between any Open Database Connectivity (ODBC) compliant database and Voice Assistant. This
increases the power and flexibility of Interactive Voice Response (IVR) systems by giving them real-time
access to databases.
Installation
Database Assistant must be installed on a PC running Windows NT, Windows 2000, Windows XP, or
Windows 2003 server. Voice Assistant 4.1 or higher is also required. The Microsoft ODBC Drivers must be
installed prior to installing Database Assistant.
Follow these steps in order:
1. Install Voice Assistant.
2. Install the Microsoft ODBC Drivers which are included. Even if you are using a different ODBC Driver
for a different database, these drivers need to be installed for Database Assistant to run properly.
3. Reboot the system.
4. Install Database Assistant.
5. Reboot the system.

Getting Started

Once Database Assistant is installed you must login to gain access to the database.
1. Click on Log In from the Access tab in Database
Assistant. The Login to Program box displays
(shown right).
2. Enter your password to gain access to the
database, then click on Okay.
The default password is 3333 for access level 1 and
9999 for access level 15.
3. Set up Database Assistant. To do this, click on the
Debug tab.

Database Assistant

© Copyright 2009
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
9740 Irvine Blvd., Irvine, CA 92618-1697 (949) 583-3700
www.telecom.toshiba.com
Strata
Technical Bulletin
CIX
®
March 2008

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  Summary of Contents for Toshiba Strata CIX Database Assistant

  • Page 1: Database Assistant

    The default password is 3333 for access level 1 and 9999 for access level 15. 3. Set up Database Assistant. To do this, click on the Debug tab. © Copyright 2009 Toshiba America Information Systems, Inc. Telecommunication Systems Division 9740 Irvine Blvd., Irvine, CA 92618-1697 (949) 583-3700 www.telecom.toshiba.com...
  • Page 2: Changing Passwords

    Access Access Make sure the Host Connection light is green and indicates the status is Operational. (If it is not green or it does not say Operational, see the section on Trouble Shooting ). This screen is used to view current user login and access level information.
  • Page 3 ODBC Setup ODBC Setup Upon using Database Assistant for the first time, the sections in this screen should appear blank. This screen is used to set up an installed ODBC Driver for use with Database Assistant. If the driver you plan to use is not yet installed, it should be prior to running this setup.
  • Page 4 ODBC Setup 8. The other fields are dependent on the ODBC Driver. Fill these fields as needed. 9. Click on OK when finished 10. Click on OK again to take you back to the main ODBC Setup screen. 11. The Data Source Name you entered should now appear in the ODBC Connections section. Delete an ODBC Connection Highlight the ODBC Connection you wish to delete in the ODBC Connection section and click on the Delete button.
  • Page 5 Debug Debug This screen is used to set up the Host Manager for Database Assistant. Upon entering this screen for the first time, enter VA_HOST in the Host Manager box. Click Save Chg. The upper right corner light should switch to green and Host Connection should be Operational. 5 of 7 Database Assistant...
  • Page 6: Troubleshooting

    Trouble Shooting Trouble Shooting If the status light is not green, or if the Host Connection does not indicate ‘Operational’, click on the Debug tab. Make sure VA_HOST is entered in the Host Manager box. If this box does not say VA_HOST, then enter this in the field and click on Save Chg.
  • Page 7 SQL Statements This box lists all of the tables found in your selected database. If you highlight a table, the Fields box will populate. (To enter a Tables table name into an SQL Statement you can double click on the table name and it will automatically populate in the SQL Statement box.) This box lists all of the fields found in the table you selected in the Tables...