Auto Menu Examples; Time Of Day Greetings - Toshiba Strata CIX GVPH Programming Manual

Customization Examples

Auto Menu Examples

Auto Menu Examples
The following examples are included in this section:
•
"Time of Day Greetings" on page 1-16
•
"Holiday Greetings—Same Day Each Year" on page 1-19
•
"Holiday Greetings—Different Day Each Year" on page 1-20
•
"Extension Change" on page 1-21

Time of Day Greetings

You can program voice processing so that your company has different greetings for mornings,
afternoons, evenings, and weekends.
Program Example
In the following example, the User ID 990 (Company Greeting) assumptions are as follows.
The greetings:
Greeting 1 plays: "Thank you for calling Toshiba."
Greeting 2 plays: "Good morning. Thank you for calling Toshiba."
Greeting 3 plays: "Good afternoon. Thank you for calling Toshiba."
The schedules:
morning greeting schedule starts at: 8:00 a.m. Monday through Friday
afternoon greeting schedule starts at: 12:01 p.m. Monday through Friday
evening greeting schedule starts at: 5:01 p.m. Monday through Thursday
weekend greeting schedule starts at: 5:01 p.m. Friday
!
To program the example
Scheduling the greetings includes defining the Auto records and recording the greetings for
User ID 990.
For the morning greeting, define the Auto record as follows:
For the afternoon greeting, define the Auto record as follows:
6-16
Enabled
Change On (date)
Change At (time)
Every Month(s)
Every Day(s)
Every Hour(s)
Every Minute(s)
Restricted To (MTWTFSS)
Extension
Rings
Do Not Disturb
Call Screening
Greeting
Yes
08/15/2006
08:00 (8:00 a.m.)
0
1
0
0
YYYYYNN
(leave blank)
(leave blank)
On
Off
2
Strata CIX40 Voice Processing Programming Manual 7/06