Lucent Technologies MERLIN LEGEND Release 6.1 System Planning Manual page 182

MERLIN LEGENDCommunications System Release 6.1
System Planning 555-661-112
4 Features
Operator Features
Call Types
This section contains instructions to assign a QCC operator to receive certain
types of calls and to set the QCC queue priority level.
Planning Form Instructions
The Group Coverage Calls section on the back of Form 6a will be completed later
in this chapter.
Under the Call Types heading on Form 6a (page 2):
In the QCC Operator to Receive Calls column, for each call type, do one of
1.
the following:
2. In the QCC Queue Priority Level column, write the level for each call type.
Assign a value of 1 (high priority) through 7 (low priority). The factory
setting is 4.
Voice Announce
This section contains instructions to enable a QCC operator to originate Voice
Announce (VA) calls. When enabled, the Call 5 button on the QCC can originate
Voice Announce calls.
NOTE: NOTE: NOTE:
QCCs cannot receive Voice Announce calls.
Planning Form Instructions
Under the Voice Announce heading on Form 6a, do one of the following:
To prevent QCC operators from originating Voice Announce calls, check
the Disable box (factory setting).
To allow QCC operators to originate Voice Announce calls, check the
Enable box.
If QCC operators are not to receive the call type, write
If one or more QCC operators are to receive the call type, write any
combination of the extension number(s). See Form 2a or 5d.
NOTE:
You cannot assign an operator to either Follow Me calls or calls to
QCC operator extensions.
4
4
Issue 1
August 1998
Page 4-24
4
None .
4