Lucent Technologies MERLIN LEGEND Release 6.1 System Planning Manual page 181

MERLIN LEGENDCommunications System Release 6.1
System Planning 555-661-112
4 Features
Operator Features
Position-Busy Backup
This section contains instructions to assign another telephone to receive calls
when all QCC operator consoles are in a position-busy state. Only a calling group
can be assigned as a backup for a QCC operator position. If a backup is not
designated, the system does not allow the last available operator position to go
into the position-busy state.
Planning Form Instructions
Under the Backup On heading on Form 6a, do one of the following:
To indicate that no backup is assigned, check the No box (factory setting).
To designate a backup, check the second box. The extension number of
the backup calling group will be completed later.
Operator Hold Timer
This section contains instructions to set the system to track the number of
seconds that callers are on hold at an operator console. When a caller is on hold
longer than the number of seconds programmed for the timer, the operator is
reminded by a single ring.
Planning Form Instructions
Under the Operator Hold Timer heading on Form 6a, do one of the following:
To keep the factory setting, check the 60 Seconds box (factory setting).
To change the factory setting, check the second box and write the number
of seconds (from 10 to 255 seconds) in the space provided.
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Issue 1
August 1998
Page 4-23
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