System Configuration For Support Of Cti Applications - Lucent Technologies MERLIN LEGEND Release 6.1 System Planning Manual

MERLIN LEGENDCommunications System Release 6.1
System Planning 555-661-112
1 Before You Begin
Requirements for Supporting CTI Applications
4. Statement of Work (SOW)
5. Implementation Considerations for OEM Outsource Partners
Incoming/Outgoing
Figure 1–1.
Defines all duties performed by the OEM Outsource Partner.
Defines customer expectations.
Defines customer responsibilities.
Once the customer and the Outsource Partner have signed the
SOW, it will be sent back to the A.E. to be included in the customer
contract package.
Application installation requires a six-week interval. Early
coordination will be required to enable a smooth implementation.
Calls
MERLIN LEGEND
Release 5.0 or later
Public
Network

System Configuration for Support of CTI Applications

LAN
LAN
Telephony Server Telephony Server
CTI Link
CTI Link
Issue 1
August 1998
Page 1-7
Client Desktop
Client Desktop